China Eastern Airlines

Qantas doesn't fly out of Beijing so they codeshare with China Eastern Airlines. There was a fast business class check in at the airport but when we asked for the lounge we were told there was none, but we could sit in a few comfortable chairs in an airless alcove. And no, they couldn't give us a bottle of water. We were cooler waiting in the public areas. There was no priority boarding, no priority disembarkation at the stopover in Nanking but it did have a business class lounge with comfortable seats, drinks and unappetising food. The meal selected from the menu couldn't be provided even though business class was only two-thirds full and the standard of English comprehension wasn't good even thought the flight attendants were attentive. We received a priority card on landing which expedited our way through to the baggage claim where our baggage came off last and damaged. The handling was so rough an item packed in moulded styrene to fit its shape was broken in the suitcase which was also split and scratched. So if flying out of Beijing, don't go China Eastern Airlines just to collect Qantas partner points. It's not worth it! Oh, and my entertainment system didn't work either!

After many international flights with China Eastern Airlines over the last few years, Nanjing to Hong Kong came as a shock. The aircraft was dirty, an overhead light and the tray table mechanism were broken. Catering of a light breakfast for eight business class passengers was a challenge that couldn't be met.The cabin staff approached their tasks with the enthusiasm of a press gang who had been ordered to cut off their own arms with the cutlery.

Shanghai to Beijing in China Eastern Airline Business class. From inside the terminal I thought the A330 aircraft looked like it would be okay - how wrong I was! The cabin was filthy and everything so worn and in poor condition. Strips missing from seat armrests, seat cover had some unpleasant old stain, and the headrest cover was marked with hair from previous traveler. This airline seems to use cabin staff on domestic flight who really don't understand or speak English, and in the event of safety incidents I would be truly concerned with them. Despite this, there were about 8 other westerners in the cabin. Flight was delayed for over 1.5 hours, but that's not unusual in China these days. Of course during such delays, there is no offer of a drink, water etc while on the ground. The meal (light supper) was okay to poor - not the worst I've had with a Chinese airline, but far from acceptable. Managed to get a glass, or about one quarter of glass, of wine with my meal. Have flown China Southern and Hainan Airlines domestically in past 2 months, and they are both about 10 years ahead of China Eastern Airlines. My best, advice is to avoid China Eastern.

Quick check in and okay lounge. Very comfortable flight in a spotless A330, everything working in the aircraft. Professional, attentive cabin crew. Main meal offers Chinese and Western selections, desserts, ice cream, fruit etc. Wines, beers and spirits offered and large selection of entertainment options available. An enjoyable and relaxing journey.

Shanghai Hongqiao to Chengdu return with China Eastern Airlines on an ancient Boeing 767 but with new seat. Luckily both 2 sectors were on time which was very rare as China Eastern Airlines is seldom on time. Check in at both Shanghai Hongqiao and Chengdu airport efficient. Lounge awful and always packed, food quality bad and fake orange juice provided (I always take my own food when flying with China Easter). The seat was uncomfortable and legroom extremly narrow. In general, China Eastern Airlines is a typical budget airline or even worse than budget airline.

San Francisco to Saigon via Shanghai with China Eastern Airlines. Fights were on time departing and early arriving. Seats were comfortable and reclined nearly flat. FAs attentive without being intrusive. Meals were surprisingly good for airline food. China Eastern business class is not so posh as Ethiopian Airlines or Iberia, but is nevertheless good - and fares on the SFO-PVG-SGN route cannot be beat. Shanghai Pudong airport is another matter.

Me and my brother flew China Eastern Airlines. Our experience was worst ever. In flight we ask for pillow (they supplied to some passengers already) and the air hostess replied that I don't find more pillow. We asked for water more than four times but they did not provide this. When we asked for a beer, she said its all gone! When I go to their senior staff and ask her for complaint book she offered me some food from business class and a beer came also, but I could not take food because it's non veg. They gave 1 beer to me but not to my brother, but they continued serving beer to Chinese passengers. There behaviour is different for Chinese and other nationality of passengers. One couple we met at Shanghai airport, coming from USA with China Eastern Airlines also said they would never fly this airline in future because they also faced these type of problem in their flight from San Francisco to Shanghai. Other passengers were very unhappy with their hospitality. So my brothers if want self respect pl. don't fly in China Eastern

Avoid China Eastern Airlines at all costs. Our original flight was cancelled, when we boarded our next flight we sat in the plane on the tarmac for one hour before we eventually taxied and took off. When we arrived in Shanghai, my luggage never appeared. After repeated and questions and prompting at the baggage services I was finally able to get a delayed luggage report, they seemed very reluctant to do this. Four weeks later and I have had one phone call to tell me my bag is still lost. No offers of compensation whatsoever. Terrible airline, terrible service.

I flew with China Eastern Airlines from Paris to Fukuoka, with a transit at Shanghai. I have traveled quite a bit and this is the worst experience of my life! Due to the delay of the flight and the incompetence of China Eastern Airlines staff at Shanghai airport, it made me miss the transfer to Fukuoka. In Shanghai, I found my luggage literally destroyed. The customer service at Shanghai refused to listen to my complaint, laughing with a sort of contempt. I was forced to sleep one night in Shanghai to catch a flight the next day. I could have sleept at the airport as everyone did not care to answer my questions in English. But, thanks to an American traveler who spoke Chinese in the same situation as me, I was able to sleep in a bed that night. The hotel management, the hotel Shuttle, the Airport and the meal was just dismal. The hotel was dirty and shabby and the food barely edible. I asked about compensation for the delay and damaging destroyed my suitcase, but China Eastern Airlines policy is to never give me a reply.

I didn't even get to experience China Eastern Airlines terrible service because they cancelled my Beijing to Hanoi via Kunming flight right out from under me. Which I wouldn't mind, except it was 1 week before the flight. Replacement tickets cost three times more than we paid. All we got was some smug China Eastern Airlines customer service rep saying : "Your refund will be delivered in two to four weeks." China Eastern Airlines are the worst ever. Never again.