China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 470 reviews
6/10
4 star Skytrax Rating
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6/10

China Airlines customer review

(Canada)

Not the first time I've flown China Airlines and I had mixed emotions about this particular trip. Departed from BKK-TPE-CTS and returning KIX-TPE-BKK. My family and I myself got upgraded to Business Class during the KIX-TPE sector which made it more comfortable for those 2.5 hrs. Meals were awesome but maybe a bit too spicy for and flight attendants were active. IFE and seats were pretty old but fine for short haul trip. The one thing to keep in mind when travelling with China Airlines is that delays are pretty common. All of my flights with them from the start have never been on time. BKK-TPE the flight was half-full but we still left BKK 45 minutes late. TPE-CTS, KIX-TPE, TPE-BKK ground handling became the reason for the delays. CI130 arrived CTS 45 minutes late. CI173 left KIX 30 minutes late and arrived TPE an hour late. CI65 left TPE/arrived BKK an hour late. CI has got to work on their on-time performance. Pick longer layovers (3-4 hrs) at TPE if you do have a connecting flight to avoid missing the flight or your luggage missing the connection.
AircraftBoeing 737/747 & A340-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Sapporo via Taipei
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(United Kingdom)

I had a very mixed experience with CI. Firstly, checking in online went well and I was able to choose a good seat. However that's about where it ended as in the seats opposite me there were 3 young women who asked for alcohol at every opportunity and started abusing other passengers and the crew. To do the crew justice, half way through the night they decided this had gone on long enough and called more senior staff who refused them any more drinks and moved the people most affected and apologised to to the rest of us. I would have loved to move but the flight was full and I understand there is not much they could do and people just sometimes behave badly. I can't say the crew were unfriendly or rude. I would say though that the food was really not good at all. I asked for the rice dish for breakfast thinking it would be better than the alternative but I was not impressed and I was pleased I had taken some snacks on board with me. I also found the entertainment disappointing and could not get the sound loud enough to hear anything. Overall I would fly CI again but would just accept that the catering is not wonderful or would order a special meal
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Bangkok
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

China Airlines customer review

(Hong Kong)

The flight was smooth, flight attendants were nice, seats are comfortable, food was very nice. There were no delays.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHong Kong to Taipei
Date FlownAugust 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

China Airlines customer review

(Australia)

I was looking forward to trying CI on my next trip but ended up feeling a bit disappointed with the overall experience. All flights were full which meant no space to spread out. Greeted harshly when boarding, directed to seat. Aircraft was modern and clean. Seats quite close together. My knees were touching the seat in front of me, and I'm not tall. Crew rarely smiled, and didn't appear friendly or approachable. Food of decent quality for economy, drinks limited. Water was warm and served from strange plastic jugs, which makes me think we were drinking tank water. Service was rushed. Entertainment was of very good selection and easy to use. No drink or snack runs until breakfast served. No amenities however bathrooms kept clean. Crew friendlier on return flight but nothing above average. If the price is significantly cheaper it may be worth flying CI, otherwise I'd spend a bit more and fly with a different airline.
AircraftA330-300 / Boeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBNE to ICN via TPE
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(United Kingdom)

Left on time and arrived early on both flights! Inflight entertainment was good, food was your average plane food but nothing was nearly as bad as it was made out to be. My flights were significantly cheaper and I would fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAuckland to Los Angeles via Taiwan
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

China Airlines customer review

(United States)

The seats are definitely not geared for Western heights and weights. My husband was tortured with no legroom for 13 hours. It was just not comfortable. Might be ok under 5 hour flights but for long distance travel its brutal. The staff were accommodating. Food was pretty bad and I actually didn't know what some of the items that were served. I left a lot. Not sure I'd fly this airline again because of the cramped uncomfortable seating. That's really all they have to offer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Saigon via Taipei
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

China Airlines customer review

(Indonesia)

I flew from Jakarta to JFK via Taipei where I changed planes. First time I was flying on China Airlines. The route to JFK had a short stop over in Hong Kong. Business class was not full. The business class seats from JKT to Taipei was okay. The plane (Taipei - JFK) was new and seat was comfortable. Flat reclining (almost). In flight entertainment was average. Flight attendants were attentive. One the return flight (JFK to Taipei) business flight was full and service was sketchy. Flight attendants did not seem to be able to understand English. They also "disappeared" after the first meal - i.e. just did not bother to check on needs or offer snacks. You needed to go to the kitchen and help yourself. Meals were average and quantity was small. Overall I flew because the business class deal was very good and it was good value for money. May probably do it again if the price differential remains.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

China Airlines customer review

(New Zealand)

Return flight Penang-Taipei in economy. Aircraft very old and aircon leaked no PTV seating uncomfortable food fair (a cooked meal). Cabin crew on outward flight fairly friendly but on return flight unfriendly. No flight information supplied. Flight only four hours plus so bearable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Airlines customer review

(Philippines)

MNL-TPE-SFO return. MNL-TPE on a new A330. Good service new plane poor food. 11 hour layover at TPE allowed family to explore Taipei prior to connecting flight and enjoy the local fare. TPE-SFO on a refurbished 747. Full flight and ticket class meant seating in the tail section with no USB port and a bumpy ride. Service below average with only one drink/water run after meals on this 12.5 hour flight. IFE above average to good. Returning from SFO used the same aircraft but this time seated in the midsection. USB port barely working and so was the underseat power. Meals small and barely edible. Service was friendly and prompt but again only one water run in the long haul flight. Took this flight only because the price was almost half of DL PR and OZ. If price point is the same then and only then will I consider flying CI again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Airlines customer review

(United States)

My first trip flying CI on a bargain fare to NRT. Great service on the ground and in the air. The cabin crew were friendly and worked hard on a very full flight. They would often check and clean the lavs even the Purser put on her gloves and went to work. Great meals and IFE. Seating was a little tight in the Y cabin but a very pleasant trip otherwise.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes