China Airlines

Hong Kong to Taipei return with China Airlines. The flights were on time and no delay. Cabin service was good for both flights. On the trip from HKG-TPE, some passenger picked up wrong baggage which is my baggage, I contacted the China Airlines baggage counter and my baggage was found on 2 hours later. The service is good.

I do not recommend flying with China Airlines. I arrived 8hrs late and they lost my bag. I was making this trip to coming back Bangkok to Madrid via Amsterdam. They do not give the two boarding pass that I needed when leaving Bangkok, and when I arrived to Amsterdam I cannot find anybody to assist, the check in was closed, so we have to take 2 flights later to arrive - and when we finally arrived the bags were lost. Worst experience ever.

China Airlines delayed flight by over 14 hours, which kept me at TPE over 15 hours. Prior to flight, I was notified of the delay and I attempted to call China Airlines telephone numbers in different countries so I could make a flight change to the next day and avoid the extreme layover in TPE. None of the phones were answered in any country. I tried using Expedia to contact China Airlines. They also attempted over six different locations but China Airlines do not answer the call. I finally gave up, flew to TPE, and stayed in the airport for 15 hours. I asked China Airlines to provide an overnight hotel in TPE, but they refused that request. This is totally unsatisfactory as a customer and in the future, I will make every effort to use another airline.

Always 1 hour late! I took 4 flights with them in August. The first second and third flights were 1.5 hours late. The last flight was 3 hours late with no explanation. If tardiness is an issue for you when flying, do not fly China Airlines

Originally our flight was on August 9th from Taipei to Hong Kong and connecting flight to Haikou via Dragonair. However due to the Typhoon it was not only chaotic at the airport but many of the flights were cancelled or delayed including ours. We let the ground staff know that this would be a problem as it meant we wouldn't be able to catch our connecting flight. They were extremely helpful and able to arrange for the 3 of us to fly directly from Taipei to Sanya instead. Very grateful that they managed to solve our problem efficiently.

Check in was fast and staff was helpful. The seat was narrow for a guy around 170 cm. However the recline angle was good to sleep. The cabin staff was nice and try to look after passengers during the flight. The food was fair, but the quantity was enough for an adult. Overall, I enjoy this flight and it met my needs.

Hiroshima to Taipei return. Staff on the plane and ground were helpful and friendly. I found the seats reasonably comfortable. The food was good and we were supplied with as much water and tea as we wanted.

Shanghai Pudong-Taipei Taoyuan on brand new B777-300ER, ground service handled by China Eastern Airlines which was a disaster. Flight delayed 1.5hrs which is very normal in China. 3-4-3 layout of economy is so uncomfortable even for this short journey, normally airline put 3-3-3 layout such as SQ/CX/BR. Food is ok, only coffee and tea available, even no juice. AVOD is very good.

Traveled through Taipei one day after a typhoon, flight CI6. China Airline staff, normally on top of things, were flat-out paralyzed. Nobody was in charge, desks were barely staffed, flights were moved between gates w/o notice. Stewardesses complained they had been stuck 15-20 hours without any information as to what they were to do or when. Our plane was "delayed", then "cancelled", then "on time". "We have no flight crew available". Suddenly there was a big rush to board the plane about 1.5 hrs after scheduled takeoff, then we sat at the gate for over 4 hours, "wait for more passengers." After having crammed every seat, the plane left the gate only to sit on the runway for another 1.5 hours. Finally got off. First meal was cold. Nobody could make any decision, they all milled around. Very poor crisis management, and utter failure to have a plan.

The services of China Airlines ground and cabin crew are good, staff are nice. The cabin seats were clean and comfortable and aircraft looked new. It provided variety movies for passengers. The cabin crew served drinks and hot meal. The flight departed on time and whole flight was stable and nice.