Brussels Airlines

✅ Verified Review | Brussels to Athens. First at Brussels Airport there is a good member lounge, the lounge clean and bright and tidy, with delicious bread, tomato soup and all kinds of juice. And this member lounge is not far from the gate. Because of the reasons for the time difference, boarding, I directly put on the eye mask to rest. But when I woke up the crew asked me if I want to eat something, I had the pasta, toast, as well as desserts and chocolate. The crew is very friendly, it is a good trip, that is, the aircraft seat spacing is not large.

✅ Verified Review | New York JFK to Brussels. I took a long haul transatlantic flight with them and was not disappointed. The aircraft was comfortable: pillows, blankets, headsets provided and a personal IFE screen with a selection of movies, music, games and EuroNews to keep you occupied during flight. Hot meal was served shortly after a take off and another snack service right before landing. Flight attendants were very professional and never rude. Both flights were on time. The lavatory was clean.

✅ Verified Review | Copenhagen to Marseille via Brussels. Brussels Airlines is the worst airline I have ever had a misfortune of flying with. My flight was delayed for over an hour on the tarmac and we received no information about what was happening. The flight was uncomfortable, with no entertainment or food/beverages offered. Upon arrival, myself and dozens of other passengers were informed our bags were lost. I filed a lost baggage report and tried to start my vacation without any of my possessions. It has now been 7 days filled with some of the most frustrating interactions of my life. The tracking website has been down for 4 days and there is no signs of anyone doing anything to fix it. As well, after a situation where thousands of people lost bags, the entire baggage help team took the weekend off and offered no information on how to get help tracing your bags. Today is day 7 of waiting. I have spent over 10 hours on the phone, I have sent dozens of emails, and still Brussels Airlines will do nothing to help other then to tell me to "be patient." If you are considering flying with this airline I urge you to to take any other form of transportation possible to get to your destination. If you fly with Brussels Airlines, you will be severely disappointed.

✅ Verified Review | Berlin to Mumbai via Brussels. Check in at Berlin for the flight to Brussels opened 30 mins after I had reached the airport and there was already a queue formed. Slow check in with one lady handling it all and then slowly built to 3 people checking us in. Asked for a paid upgrade to Premium for my flight from Brussels to Mumbai (as per the many emails they had sent me encouraging me to do so) but was told this can only be done in Brussels. (I had tried online- but even that's not allowed). Flight to Berlin okay. No food, no water. At BRU they forgot to send stairs - a 20 minute wait in the aircraft. Transfer at BRU chaotic and finally reached then gate - tried for upgrade again but was told the flight was full. Once boarded, we had a 35 minute delay as their connecting passengers from Manchester had not arrived.Flight to BOM was okay. Nice clean aircraft and enough room to sit. Food okay, nothing special. They serve alcohol only once. What is really awful is the inflight entertainment- there were very few options to watch. Staff were okay - friendly at times and quite surly at other times. As the airline has just introduced Mumbai to their flight map as their first destination in Asia, maybe a slightly better service would be called for.

✅ Verified Review | Budapest to Manchester via Brussels on the 9th Aug 2017. Manchester, arriving at the carousel we found all luggage piled/dumped, half on the floor, half on the carousel; which on enquiry, had broken down. My daughters case was amongst the pile. I proceeded to lost luggage where l was asked to fill out a form and told that the flight containing my luggage would be on a flight arriving at 5.30 that afternoon. The assistant asked if he could phone me when the luggage was in the office; I replied yes, of course! Needless to say l didn't get a call. It was now approx. 11am. I live in The Lake District. Due to pre-aranged business plans l had to be back home that same night, so I insisted that I would return to collect my bag. Before leaving l asked if anyone behind the counter could shed light on why so many pieces of luggage from all airlines goes "missing"? We've "no idea"! "Could be many reasons, one of which is that customs can hold it back". So am I being told that customs can randomly withhold anybody's luggage at the risk of causing serious disruptions to that persons life? Nowhere does it say in the contractual agreement that your luggage may not arrive with you at your destination. Whatever the reason for this deplorable and escalating problem I was determined to find out. I tried to call Brussels airline via customer services. Via email. Via an online complaints procedure. I completed this twice but each time l tried to send the screen told me that an error had occurred. To be honest, what I really believe happens is that Brussels Airline at least, has made it impossible to contact them about anything other than spending money with them despite all the bumph on their website announcing how customer friendly they are and how you can complain and indeed even make a claim for compensation! The process of trying to have your voice heard is time consuming and excruciatingly frustrating. The airline achieves its goal and the customer gives up! Can anyone out there shed light on this increasing insult to passengers?

✅ Verified Review | Berlin to Porto via Brussels. I really do miss Sabena. They had a fantastic product in business and economy. Brussels Airlines is a low cost airline that wants to be a classic airline. Their economy is really not different to Easyjet and Ryanair. Your ticket contains nothing, nada, zero. I feel they are in the large group of airlines in the race to the bottom.

✅ Verified Review | Copenhagen to Venice return via Brussels. The inflight experience with Brussels Airlines was very good. The cabins looked new, and are comfortable with plenty of leg room. The food service was good, prices are reasonable and the staff friendly. But on the ground and in timeliness, the airline does not deliver. Four out of four flights were delayed, and on the outbound journey, our luggage arrived four days late. The b.famliy concept seems to be only a marketing stunt. The kids only received a small surprise on one of the four flights, and Brussels Airlines did not board families first in any of our four flight boarding experiences. So basically just the same as many other airlines - but they shouldn't market better service.

✅ Verified Review | Geneva to Brussels. The flight was scheduled for 11:15, we took off at noon. Arriving at destination (Brussels), we do not find our luggage and or any person to tell us where to go. After having managed on our own, we learn that the luggage is still in Geneva and we should receive them soon. Total lack of information and organization. Very disappointing for such a large airline.

✅ Verified Review | Berlin to Florence via Brussels. Our 3 bags were lost due to a breakdown of the luggage handling equipment in the Brussels airport on June 15th. We arrived in Florence at 11:50 AM and filled out the forms to have them delivered. We had a set itinerary and had already booked our lodging throughout our week + in Italy. We were only 1 night in Florence and then we moved onto Siena. We waited and waited and no baggage, no text, no info. The baggage service at the Florence airport is only open for 1 hour in the morning and 1 hour in the afternoon so getting ahold of someone is extremely difficult. I managed to get the name of the courier company but no one there EVER answered the phone or respond to emails. On Sunday my Italian friend managed to get the couriers personal cell phone number and talk to him. He wasn't going to work that day since it was sunday but she begged and pleaded and convinced him to return our bags to the Florence airport where we had to go back and get them before we departed for Venice, 4 hours later than planned. I purchased underwear and toothbrushes the first day or so. But after 2 days with no word from anyone I purchased some clothing and shoes. You really need to get better couriers in Italy as having our bags for Friday Saturday and Sunday and no word and then only through my luck at having local friends was I able to track down the courier and get him to return the bags. Other passengers would not have been able to get that to happen. After some difficulty I was able to file a claim for the expenses incurred while without out bags (underwear, a shirt and toothpaste) It has now been 3 weeks since the claim was filed and reference number was sent. There has been no communication from Brussels air despite repeated attempts on my part to see where we are in the reimbursement process. I have emailed repeatedly and tried to call only to discover you can’t actually call the customer service center. That to me doesn’t say “great customer service”. I have called the Brussels airlines number and spoken to various people in any department I could reach an actual live person. They have either promised to call me back and didn’t, or said they would have someone in customer service call me back which also didn’t happen. I would never recommend this airline to anyone.

✅ Verified Review | Berlin to Brussels. The 17:00 flight to Brussels left after 20:30, the time our flight there was supposed to leave. Ours was then rescheduled for 21:45. No explanation was given to any passengers from either flight, though I saw multiple people try to ask. After a pleasing experience on the way to Berlin, the way the airline handled the return trip was a disaster.