Brussels Airlines

✅ Verified Review | Zagreb to Manchester via Brussels. On time arrivals and departures which seemed to service the Friday evening return home crowd. For this two segment flight we were not looking for anything special. There were proper announcements from the flight deck and opportunities to buy from their menu. In short, it did what it said on the box.

✅ Verified Review | Vienna to Brussels. That was the best flight in my life. Everything was super. I had economy plus so next to me was emply seat. I had very cute box with breakfast. The cabin crew was very friendly, airplane was very clean and nice.

✅ Verified Review | Brussels to Mumbai. Food in the Economy class could be better. After the Premium economy were served lunch, the non vegetarian option was no longer available. there was no choice of Indian or continental. Then the snack was over before the last five rows got it. No information given or even any attempt for the staff to make an alternative arrangement.

✅ Verified Review | Brussels to Malaga. The airline didn’t let me carry my hand luggage in the cabin because the plane was full. I politely explained that I needed to run after landing because I needed to catch a bus to my next destination and time was short, so checking the bag in was not an option. The staff was rude and unsympathetic and didn’t do anything to accommodate me. They threatened to leave me on the ground and forced me to check the bag in. As a result, I lost precious time waiting for my bag to appear in the carousel in Malaga (a very slow airport for baggage handling) and missed my bus. Absolutely unacceptable.

✅ Verified Review | London to Berlin via Brussels. Brussels Airlines staff have an appalling attitude toward their customers! Staff seriously need to do the training for common courtesy. I have flown this route hundreds of times with other airlines and very seldom experienced such obvious contemp for passengers, or such apparent low-morale amongst Brussels Airlines staff. I am returning this same route with Brussels Airlines and frankly dreading such a lack of manners. I will most certainly not be flying Brussels Airlines again!

✅ Verified Review | Brussels to London. So for the second time in a day Brussels airlines mess it up, they change the flight to a gate miles away and only tell people 5 mins before, the mass panic that ensues and then, to cap it all it's 40 minutes delayed! No mention of this on the screens however, nothing! When you ask staff the question why don't you tell us in plenty of time they say they don't make the rules! I fly a lot with business and never felt I should leave a negative review - now twice in one day , both Brussels airlines. What utter rubbish service.

✅ Verified Review | Moscow to Brussels. The plane was late, nearly an hour late, so it started badly. I was then in an unfortunate position, 3 children had been left with no adults on the row behind me, they kicked the backs of our seats as soon as we sat down and it did not stop until we landed 3 hours later. Now you may argue that it's not the airlines fault, but twice I asked for assistance. The first time I was completely ignored so I had to press the service button again once having wait ages. So second time round I asked if the attendant could find and have a word with either the parents, or the children. "Well I'll see what I can do" was the response. Obviously he didn't care, I set on the edge of my seat the whole journey, almost crouched on the Brace position to get some relief. I tried again later when the attendant came past, he said one moment sir - I am now disembarked and wonder if I should still wait for them or just crack on with my journey. When I say it was hell it was hell, the staff were simply uncaring of our situation and I am dreading my onward journey with this same airline, never ever again will I choose this bunch of amateurs. Customer care means totally nothing to them.

✅ Verified Review | Traveled from Stockholm (SAS) to Lyon via Brussels. A party of four business travelers on separate tickets. In Brussels we were on the ground for nearly 2 hours. There is no excuse for our luggage to be left behind in Brussels. Baggage personnel in Lyon could not have cared less. Avoid Brussels Airlines if at all possible.

✅ Verified Review | I flew from Edinburgh to Brussels on the new Sukhoi Superjet 100 operated for Brussels Airlines by Cityjet. The aircraft has a 2x3 seating configaration with plenty of leg room. The flight was full and left and arrived on time. Overall a comfortable and quiet journey. I did make any refreshment purchases. Crew good.

✅ Verified Review | Brussels to Athens. First at Brussels Airport there is a good member lounge, the lounge clean and bright and tidy, with delicious bread, tomato soup and all kinds of juice. And this member lounge is not far from the gate. Because of the reasons for the time difference, boarding, I directly put on the eye mask to rest. But when I woke up the crew asked me if I want to eat something, I had the pasta, toast, as well as desserts and chocolate. The crew is very friendly, it is a good trip, that is, the aircraft seat spacing is not large.