Bangkok Airways

Bangkok-Siem Reap: Despite my early arrival from LHR check-in refused to let me on first flight available (except with 100 US$ fine). Took last flight ATR delayed 1 hour 15 min. Ground staff extremely prepared to deal with delays. Plane old. On the way back Siem Reap-Bangkok A320 good flight attendants. Did not see any 'boutique' just marketing and expensive tickets.

CNX-BKK. My preferred carrier on this route as I like to be able to relax in the lounge. 10.15 flight. Flight on time and busier than usual. PG has been playing around with meal services and they have this one all wrong for the time of day. They served up a salad consisting if a slice of chicken and smoked fish with coleslaw. There was a rather tasty cake with it as well as the standard PG offering of coffee juice and water. Given that most people were westerners who probably had tucked into a hotel buffet earlier or had breakfast in the lounge most trays around me were returned almost untouched. Something like a muffin would have been adequate.

Flew 4 segments (Siem Reap - Bangkok Bangkok - Yangon Yangon - Bangkok and Bangkok - Phnom Penh) with this so-called boutique airline and we were sorely disappointed. All 4 flights were late. I can see why they are late because they obsess over checked luggage being 3 pounds over and then make you re-pack and carry one of your formerly checked bags. It certainly delayed everyone else in line. The next flight we were chastised because we had an extra carry-on which of course the other agent made us use. Finally and most egregiously - on the last flight we had been booked with a supposedly legal one hour connection in Bangkok. Of course the in-bound flight was 55 minutes late but we were met at the gate by an employee who was there to 'help' us. Her help was to start running a quarter mile or so through the airport with no assistance with our carry-ons and no electric cart. My wife and I are in our 60's. We finally got to the gate and in fact got on the plane - the only good thing about this story - and then waited another half hour for other delayed passengers from another late Bangkok flight. We had this experience during a SE Asia trip that included twenty different flight segments with a multitude of airlines - all of which were better than "Asia's Boutique Airline." - Never again!

Bangkok - Trat return. Worn out seats sometimes not possible to move up to upright position. Great service with alright snacks served during the very short flight. As a bonus a very small airport in Trat!

LPQ-BKK. Flight operated with an ATR 72. Good plane although the cabin was not exactly modern and the back of the aircraft is extremely noisy. Staff were relatively present although the service was far from perfect. After a late departure (40 minutes delay without explanation) and a 20-minute flight we had to go back to LPQ because of a missing passenger whose luggage was in the plane. In the end 2-hour delay and very unprofessional move from Bangkok Airways. Not Recommended.

Bangkok-Phuket-Bangkok. Both flights were delayed. Both aircraft's were worn and dirty. The quality of this so called Boutique airline has gone down in recent years. The Bangkok lounge was overcrowded and the lounge in Phuket was closed. The meals onboard were actually quite bad. What used to be a boutique airline is now just an airline.

Another Bangkok- Koh Samui return trip. Good service all around quick check in good lounge with nice snack. ATR 72 aircraft for outgoing flight is really worn out and cramped but FA make up for it. A small surprise souvenir in the seat pocket - key ring from Sony inflight snack tasty. Return flight on International configuration A319 as it is a part of Hong Kong - Koh Samui - Bangkok. New aircraft comfortable seat with best seat pitch comparing to their other aircraft. Both flights punctual.

We flew several legs on Bangkok Airways during our trip to Thailand and Laos in mid Nov. Bangkok-Luang Prabang Chiang Mai - Koh Samui Koh Samui - Bangkok. On every flight I was struck at the warmth and efficiency of the small onboard crew. A hot tasty meal and a dessert was served. Alcoholic drinks offered free on the international segment to Luang Prabang. Overall excellent service and well worth the price. The best thing however is the on-ground service. Check in was fast and efficient. They allowed us to take an earlier flight from Samui to BKK even though that flight was priced much higher than our later flight. The boutique lounges available at all airports are excellent. Great mini buffet and non-alcoholic drinks. Its nice that all passengers have access to their lounges. Overall we were very pleased with this airline and although you do pay more - you do get full value for your money.

My husband and I flew in November 2012 from Bangkok to Phnom Penh then from Siem Reap back to Bangkok - Chiang Mai - Bangkok. Both highly impressed with the service and the price! Will definitely fly them again!

I travel regularly with this airline Bangkok-Phnom return. The service is always excellent and the staff are invariably most helpful. The lounges at both airports even for economy class passengers are an added bonus.