Bangkok Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 409 reviews
8/10
4 star Skytrax Rating
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10/10

Bangkok Airways customer review

(United Kingdom)

Have flown many times with them and always found the service very good. Food very good for the short 50 minute flight to Samui. The lounges at BKK and USM are also a very nice feature. The only downside is the virtual monopoly they have on certain routes and hence the high fares.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(United Kingdom)

Have been travelling Bangkok Airways for the last 10 years. First time we needed assistance for a family member. Staff were efficient courteous and took all the stress out of travelling so much so am already planning next years holiday and problems with mobility are no longer a problem. Has given my mother confidence to be able to continue travelling long haul. Travelled on 18th Feb PG 169 Bangkok - Koh Samui and returned 28th Feb 952 28th Feb to get connecting flight to London. Loved the free refreshments in both Bangkok and Samui and it is a shame that other airlines globally do not give passengers this treat.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Bangkok Airways customer review

(United Arab Emirates)

Four flights BKK-PKT-BKK-PNH REP-BKK. Took 4 flights in as many days. Check in was fine no queues staff overall were robotic very few smiles. Food was not good at all. Cold rice and a cold sausage served twice - inedible. Flights were on time got our bags there in one piece. Never used the lounges as were tight connections am sure its an added bonus. Overall not boutique more budget airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Bangkok Airways customer review

(United States)

BKK-REP REP-BKK. Last month my wife and I traveled on this airline for the first time for our travel to and from Siem Reap. All the personnel of this airline we came in contact with were friendly and very efficient. Our flight to REP left and arrived on time. During this short flight (50 minutes) the efficient flight attendants served a tasty box lunch as well as 2 beverage services. There was also a short video about the airline that was very well done. On our return trip we experienced the same great service as well as the same clean and well-appointed aircraft interiors. We both remarked how well this airline treats the passengers and bemoaned that it was pity that most US based carriers can't or will not give this level of service on any but the longest of cross continent flights. We both will be Bangkok Airways patrons again as soon as we are back in the area!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Bangkok Airways customer review

(Australia)

Bangkok - Koh Samui - Phuket. Overall the airline offered excellent service meals onboard very short flights and value for money. The planes were clean and newish the food tasted good and was plentiful and the staff were friendly and efficient. They have a lounge for all passengers at Bangkok a Boutique Airline and it certainly lives up to this title. Would certainly recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Bangkok Airways customer review

(Bulgaria)

Bangkok to Phuket in economy. Service was decent but planes old with poor seating. Meals and drinks were of a low standard and just barely edible. Lounges in both airports a welcome respite away from the busy terminals but quite crowded themselves. Would probably fly with Thai next time for the better seating comfort and meals.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Bangkok Airways customer review

(Spain)

Bangkok-Samui-Bangkok. They have a monopoly on this route hence the expensive fares. Flights delayed both ways return flight over 3 hours. Staff professional but stressed out. Check-in in Samui absolute mayhem but I believe it because that the first week of January is high season. Positives as everyone points out is the lounge access and Samui airport which is fantastic.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Bangkok Airways customer review

(Brazil)

Bangkok-Siem Reap: Despite my early arrival from LHR check-in refused to let me on first flight available (except with 100 US$ fine). Took last flight ATR delayed 1 hour 15 min. Ground staff extremely prepared to deal with delays. Plane old. On the way back Siem Reap-Bangkok A320 good flight attendants. Did not see any 'boutique' just marketing and expensive tickets.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Bangkok Airways customer review

(Thailand)

CNX-BKK. My preferred carrier on this route as I like to be able to relax in the lounge. 10.15 flight. Flight on time and busier than usual. PG has been playing around with meal services and they have this one all wrong for the time of day. They served up a salad consisting if a slice of chicken and smoked fish with coleslaw. There was a rather tasty cake with it as well as the standard PG offering of coffee juice and water. Given that most people were westerners who probably had tucked into a hotel buffet earlier or had breakfast in the lounge most trays around me were returned almost untouched. Something like a muffin would have been adequate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Bangkok Airways customer review

(United States)

Flew 4 segments (Siem Reap - Bangkok Bangkok - Yangon Yangon - Bangkok and Bangkok - Phnom Penh) with this so-called boutique airline and we were sorely disappointed. All 4 flights were late. I can see why they are late because they obsess over checked luggage being 3 pounds over and then make you re-pack and carry one of your formerly checked bags. It certainly delayed everyone else in line. The next flight we were chastised because we had an extra carry-on which of course the other agent made us use. Finally and most egregiously - on the last flight we had been booked with a supposedly legal one hour connection in Bangkok. Of course the in-bound flight was 55 minutes late but we were met at the gate by an employee who was there to 'help' us. Her help was to start running a quarter mile or so through the airport with no assistance with our carry-ons and no electric cart. My wife and I are in our 60's. We finally got to the gate and in fact got on the plane - the only good thing about this story - and then waited another half hour for other delayed passengers from another late Bangkok flight. We had this experience during a SE Asia trip that included twenty different flight segments with a multitude of airlines - all of which were better than "Asia's Boutique Airline." - Never again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no