Bangkok Airways

Bangkok Airways is what an airline should be. Outstanding service, clean planes, and on-time flights make this an ideal airline. All customers get access to their club prior to departure. The crew smiled throughout the flight, and treat customers like guests. They even serve a meal on a 1 hour flight, and it was decent. It is outstanding.

Our flight was scheduled at 3:30 pm and cancelled without notice! Rescheduled for 7:30 pm, delay till 9:20 pm, delay till 9:45 pm. This is the lousiest service I have experienced. They do not seem to care that we have a connecting flight in Bangkok for North America. Luckily it is tomorrow. Complementary coffee and cake cannot compensate this 6 hour plus wait. Note, we are still waiting to board our flight...

Started off well, enjoyed the lounge, and the Bangkok Airways inflight service was good, but arrived in Mandalay to be told our luggage (50% of passengers) had not been loaded due to a weight ration balance issue. They knew in Chiang Mai our luggage would not be loaded but didn't inform us. Other passengers had been bumped throughout the day and then to arrive with no luggage is negligent and appalling service.

I was pleasantly surprised by Bangkok Airways. Given the relatively low seat price, and having never flown with Bangkok Airways before, it turned out to be a great airline to fly. The plane was almost full and yet boarding was fast and efficient. The crew was pleasant and there was even a good hot meal on the short flight. I'll probably choose Bangkok Airways again.

For the most part I find Bangkok Airways to be a good regional airline. I have flown with them over 50 times in Thailand and around Asia. They provided good service, and run a professional organization. When compared to the other regional airlines in Thailand they are definitely the best. However on my most recent experience when walking down the boarding bridge to the airplane I noticed a Bangkok Airways ground crew sitting in the passenger boarding bridge asleep. I informed the employee standing at the entrance to the airplane that one of the staff was asleep in the passenger boarding bridge. She just laughed at me so I responded that it was not funny but something serious. On the same flight my luggage did not arrive. However the luggage report was handled well and the bag arrived the following morning.

Booked tickets from Bangkok to Chiang Mai return on Bangkok Airways website. Booking process was easy but my outbound flight was cancelled two weeks before the flight (perhaps due to low load). Rebooking process was bit confusing and the reservation office had no clue on the airport layout etc. The airport lounge at Bangkok was a good offer for a long transit. Basic food and drink were provided free of charge so was wifi. Boarding was bit chaotic but once onboard it was calm. A hot meal was served for a very short flight. Crew were friendly. Return journey CNX to BKK. Online check in was available and bag drop at CNX airport was very easy. Ground staff very friendly. Again the lounge before security was a good offer with very simple food and good wifi. Flight was easy and smooth. It was a bit while of wait for the luggage at the BKK airport though. Overall a good airline.

Koh Samui is a leisure destination, the predominant target audience are families and couples. Singapore to Koh Samui is a short regional flight. Service is with an infectious smile and staff do their best to cater to anything you want. Especially children in business class are treated like royalty. Business class was empty and every time we take this flight, it’s just us. Business class is only 1.5 times (when we book through their website) the price of economy. Seats are typical regional business class seats, wider and more leg room. Configuration is 2-2-2. But not long haul lie flat seats. It is good enough as the seats are well maintained and clean. Lounge in Koh Samui is air-conditioned, has a small a la carte menu and various interesting “sugar art” items. Service is attentive. When arriving and departing Koh Samui, you are brought in a separate bus to the airplane that is parked on the tarmac (Koh Samui does not have airbridges). Flight timing is good taking standard hotel check-in and check-out time into account No inflight entertainment, but flight is too short to watch a movie anyway. Have taken this flight several times. Once in a plane without business class though business class was booked, hence we were downgraded. Did get downgrade service in Singapore (i.e. lounge access and priority check-in), but on return flight it was only given after having a slightly emotional discussion with the ground crew. Lounge in Singapore is not interesting (skyview lounge). When boarding at Koh Samui, there’s quite a chaotic crowed queuing for economy. You’ll have to fight your way to the separate Business class entry lane. Better would be if the lounge staff would escort business class passengers through this crowd. Will use again when going Koh Samui.

Uneventful flight from Bangkok to Chiang Mai, but with no explanation bumped to a much later flight than the one I booked. Had to spend several hours in the dreary domestic part of Suvarnabhumi. The Bangkok Airways lounge was filled beyond capacity. Chairs less comfortable than the ones in public areas.

Wonderful experience with Bangkok Airways. I was not used to receiving such a great customer service! Fantastic experience even on the ground. In fact even ecomomy class passengers can use a dedicated "lounge" with free hot drinks, soft drinks, snacks and free wi-fi as well. Staff are amazingly kind. The route was very short only 1hr. Nevertheless we were served a snack (kind of chicken wrap) with a choice of soft drinks and the or coffee. Cabin crew always smiling and helpful and constantly present in the cabin. The aircraft was a ATR 72. I think it was a new one because the cabin interior looked really new cleaned and immaculate. I'll fly with them again!

We flew Bangkok Airways from Chiang Mai to Trat via Bangkok. The first flight from CNX to BKK was delayed and since we had a 1.5 hour transfer in BKK we could miss the second flight to Trat. Bangkok Airways arranged another flight for us with Thai Smile so we could still get our flight to Trat. Only problem was that we had to collect our bagage at BKK and check it in again. They told us the people at BKK where informed so that shouldn't be a problem. So far so good. However when we arrived at BKK nobody was waiting at the gate. We went to baggage claim and asked a Thai Smile employee who told us to report to the Bangkok Airways ground staff. Bangkok Airways staff knew nothing. They didn't understand and the only thing they could tell us was to go to the Check in at departures. After asking for a third time and still getting the same answer (they didn't even warn the check in staff) we ran as fast as we could to departures. Just in time for check in (with only a few minutes to spare thanks to a very quiet check in) we dropped our bags off and went through the security check. We made it to the gate in time, but not due to the Bangkok Airways staff at BKK. They were totally not helpful and knew nothing. The rest of the flight was good, but be warned if you have a transfer in between! Very helpful staff at Chiang Mai for arranging another flight, and flight and inflight service was good. Delays and cancellations are common - terrible ground staff at BKK. Not a lot of transfer time on the CNX DX route (last plane for TDX leaves at 17.00 from BKK)