Bangkok Airways

Bangkok Airways used to be brilliant, but they are declining in service quality, particularly with respect to operations. Flight delayed 2 hrs to Nay Pyi Taw but they could not advise passengers in advance. And a further delay without explanation. Out of my last 10 flights with this airline I think 5 have been delayed.

Bangkok Airways cancelled all flights due to the smoke haze from Indonesia. Unfortunately the information at the airport and from call center was close to zero. Hundreds of people missed their connection flights, I have missed two and had to cancel my whole business trip. There was one flight between 6 and 10 pm but no explanation from the staff why there is no other flight or if there's any other flight.No announcements at the airport.

Bangkok Airways have gone from my favourite airline to one of my most loathed in one day. We arrive at the airline a few hours early. We try to check in and advise our flight is delayed by two hours due to the smoke haze from Indonesia. They then tell everyone flying that checkins are closed till 3pm, then cancel all flights. They don't put you up in a hotel but they will book one for you at a premium price. Taxi prices double and instead of helping people at the front counter ticket office they tell everyone to call the ticketing office - but you can't get through as the lines are overloaded. Bangkok Airways shame on you.

Flew on PG964 from Singapore to Koh Samui on 02 Oct. Even though flight was delayed for 30mins due to late arrival of the aircraft, we arrived Samui on time. Seat was comfortable and legroom was adequate. The staff were friendly and helpful. However, the ticket was expensive. but its reasonable because Samui airport belongs to the airline. Overall, I enjoyed this flight.

Flew on flight PG961 back home after 2 days vacation in Koh Samui. Again, flight was delayed due to late arrival of the aircraft. But the ground staff were helpful, responsible and handled the case well. There was a lounge for all Bangkok Airways passengers. The safety video was excellent, and the flight attendant did an excellent job serving our passengers.

I have not been able to fly Bangkok Airways for the last twelve months, but began again last month. It was a relief to be back with them, as the other airlines I had to use for 'budget reasons' were far inferior in all aspects of service, and ironically value for money. I will be flying with Bangkok Airways again at the end of this month.

We were on our flight departing from Bangkok to Chang rai on Sep 29, everything was fine except the service wasn't very attentive. This was our second time with Bangkok Airways. The first time service was excellent but not this time. I asked cabin staff nicely if I could possibly change my seat since there were a lot empty at the aft. She said she would inform me when is okay for me to move but she never did or cares to assist me. The service should have been better since I considered Bangkok Airways is 5 star airline for the domestic.

Bangkok Airways was excellent, we travelled from Bangkok to Samui as a family of two adults and two children. There are at least 10 flights per day for this destination, so we could choose the times we wished. All the families with children have priority boarding. The cabin crew was outstanding, helping and serving us. We ordered children meals and they also got toys to play during the flight. Adults get one hot meal also (only one type of meal available, if you do not order in front a specail meal). We recommend them.

We had a return flight to Koh Samui with Bangkok Airways. The staff were great and the service good. I was injured before returning to UK, the airline staff were helpful and made sure I was provided with a wheelchair, taken to check-in and boarding area. This made the journey back much easier.

We flew this route to/return and both times the plane was late for arrival to/take off from Luang Prabang. It appeared that such late arrivals are more routine than not. It should be pointed out that the service onboard both flights was excellent as was the food and drink quality.