Austrian Airlines

Austrian has never really been on my radar but after my flight from Vienna to New York, I have to say I’m very impressed. Austrian flies a 777-200 on this 8+ hour flight and the seat and the catering were what impressed me the most. I took the individual seat by the window which is very comfortable, for it has table space on both the left and right side of the seat. When converted to a fully-flat bed it’s very comfortable - although perhaps a little bit on the narrow side. The IFE was also interesting, with a remote touch sensor to control the cursor on the screen. You could also use the touch screen. It was a simple system but perhaps that's why it worked so well. The catering was superb. Wow! They have an onboard chef that prepares (or warms) fresh, healthy meals. The antipasti and desserts were brought to you on a trolley, where you could make your choices. The rigatoni pasta that I had for my main dish was delicious. The best surprise was yet to come though. The coffee menu! With ten options I was completely spoiled. I ended up choosing the Wiener Eiskaffee ice coffee - espresso with ice cream and whipping cream served in a tall glass. Walked away very impressed with Austrian!

Flew Business Class. Excellent FA service as they offer so much food and drink on you one feels a bit overwhelmed - but it is better then being ignored. Decent seat that reclines to 180 degrees but I felt claustrophobic. IFE poor selection and service that kept cutting out mid way through the movies. On time arrival.

Very good staff and food. I booked a DO&CO Premium Cusine a la carte and it was extremly delecious! There is enough legroom for everyone (I think so). The plane was a little bit old, but inside it was very comfortable and clean seats, very good salon design.

Austrian still flies the old Fokker 100’s on this 100 minute route, although the interior still seems to be in quite good shape. I loved their breakfast. Austrian perhaps had the best scrambled eggs for breakfast that I’ve ever had in the air. And, they threw in some Frankfurters into the scrambled eggs, which I haven’t had in a long time. Great catering for such a short flight.

New T2 Terminal in London, Business Class check-in due to Star Gold status. Excellent Lufthansa lounge with excellent selection of food and drinks. Long way to the gate, flight delayed for 45 mins, but we managed to land almost on time in Vienna. A321 used on both flights is very nice plane and legroom was ok. Food only consisted of a small bag of snacks/pretzels and drinks, served by bored-looking and not too friendly FAs. I havent heard "please" or "you're welcome" once. Transfer in Vienna was ok, Austrian Terminal is new but not interesting, just a long grey corridor with gates and few shops - boring. Very nice lounge in VIE, good food and beverage selection. In Sofia my suitcase arrived as a last one, despite being tagged as a Priority. Shame. Both flights just correct, nothing to remember.

Short flight on an A320 with friendly cabin crew and a good selection of drinks available. They used to serve a sandwich on European flights, nowadays one gets a small pack of Pretzels. No IFE and not so comfortable seats. If you are taller than 1.80 m it might be a bit too narrow.

First time flying this airline. On time departure and arrival. Nice, friendly, timely FA Ok entertainment system. Comfortable seat for economy, would fly again

On June 27 we wanted return from Chicago to Vienna with Austrian Airlines. Flight tickets I bought already on February, which were confirmed. At check in the woman told us that we do not have a seat on the plane, and we were put on standby. At boarding, at the end of the line we got 2 seats, but behavior from an airline like this I've never experienced.

Great airline, best staff ever. Very professional ground staff in Vienna airport. Definitely recommend to my friends.

Zagreb to Vienna we flew with Dash Q400. Small and noisy aircraft but it is just 45 minute flight. The seats are narrow and I felt very uncomfortable. We got water and snacks. Vienna to Rome we flew with A320, the seats are more comfortable. Although the flight was also short (1,5 hours) they show some short movies or flight plan. We got water, coffee, wine and snacks. On both flights the cabin crew was very polite and helpful.