Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 406 reviews
8/10
5 star Skytrax Rating
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10/10

Asiana Airlines customer review

(United States)

LAX-ICN. We traveled with a 2 year old which is never fun but fortunately he slept most of the flight. The food was was very good and selection of inflight entertainment impressive. We had a native English speaker FA she was fantastic and made sure we were comfortable all flight. I found the service even in economy to be top notch and the experience overall more then met my expectations.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United Kingdom)

JFK-ICN-CEB in Business. JFK-ICN in a 3-class 777 with angled lie flat seats. Swiss Lounge in JFK disappointing but everything onwards was perfect. Onboard was served a great 7 course meal then slept (seats better then most angled lie flat I've used). A further meal before landing. Impeccable service amazing food. Lounge in ICN is excellent gave me a pager to advise when the showers were free and had a great shower with many toiletries included. ICN- CEB very good crew introduced themselves after boarding. Another good meal.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

BKK-ICN-SEA in Business class - 2 overnight flights. Fabulous great seat nice food excellent IFE lovely FAs. If only N American carriers could learn something from them!
Cabin FlownBusiness Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United Kingdom)

LHR-ICN. Excellent service from check-in to landing. Seating food and service very good. slight complaint the inflight entertainment was not on-demand but on a loop with no idea when the films were to start. ICN-SYD very good with exception of entertainment as first flight. Return journey a repeat of the outward journey with exception of overnight stay in Seoul. This was part of the ticket and paid for by Asiana. Excellent 5-star hotel although it is a one hour transfer time to Seoul. The management of the transfers was excellent and very smooth. I would thoroughly recommend Asiana Airlines based on my experience of the return trip to Sydney.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

Asiana Airlines customer review

(United Kingdom)

London - Saipan via Seoul. The food and the crew were outstanding. The space in the Economy seats is the best I have had in a long haul cabin and got some sleep. The inflight entertainment was disappointing - no video on demand on either of the long haul flights and only a main cabin screen Seoul - Saipan flights. There was a message on the looping system saying how long the films had been running for so you had to try and judge when the next batch would start. I was very glad that I had heard of the poor entertainment system before I left so I loaded up my laptop and smartphone with movies and TV shows. If there was guaranteed AVOD on the LHR-ICN route this would be a no brainer - but this lets down the rest of the Asiana product so badly. Seat food and service definitely 5-Star but entertainment system gets a 3-Star from me. Asiana nearly get top spot but unfortunately having flown Qatar Airways they win with their IFE.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United Kingdom)

Return business class flight with Asiana Airlines Heathrow - Sydney via Seoul. Not usually a business class traveller but due to distance etc thought we'd spoil ourselves. Have to say what a professional efficient outfit Asiana run. Inflight service was brilliant a joy to see cabin crew happy in their work. Nothing was too much trouble. Business class connoisseurs may comment that you don't have a flat bed (on these routes) but the fully adjustable reclining seat didn't disappoint and was found to be very comfortable. Inflight entertainment could be updated (which I'm sure it will be) but was more than adequate for our requirements. Menu was quite extensive which should cater for most tastes if not sandwiches/snacks and drinks were available all flight. The stopover in Seoul on return flight to Heathrow was not a problem although the journey into Seoul took some time in heavy Friday night traffic but then what's new. No complaint about the hotel booked by Asiana. All in all a very pleasurable experience at a sensible cost.
Cabin FlownBusiness Class
Value For Money 12345
yes