Asiana Airlines

Business SIN-ICN-SIN on 21/25 June 2014. While SIN-ICN leg was delayed by 2 hours the return trip was pretty much on time. In both flights service was top notch. FAs continue to check on passengers every 15 mins or so even during lights out. They always seemed eager to serve which made making requests feel easier. They also took very good care of my 8-year-old taking the initiative to cover him with more blanket when he was sneezing during the overnight flight. Got to try their newer Airbus and the older version. Needless to say the newer A330 has a much improved business class seat as compared to the old one in terms of comfort and ergonomics. Wish the seats could fully recline though. The angled-flat seats were hard to sleep on. Cabins seemed really cold though (I remember Asiana planes used to be really warm). The only thing that seemed to have decreased in quality is the meals. I remember having a much better menu way back in 2011 when I first took their business class. Used to have proper cakes for desserts - in this last trip we got a pudding on the outbound and ice cream on the inbound trip.

Flew from Honolulu to Incheon to Shanghai and from Chongqing to Incheon to Honolulu. Could not ask for more in terms of comfort food and service. All staff were friendly courteous and always available. Food was exceptional. Highly recommend.

SYD-ICN-LAX. Business. Both legs the service was excellent with beautiful meal and overall experience. SYD 777 on old angled lie flat which in the end I preferred as was more spacious and could sleep on side quite comfortably. ICN leg on new smartum business suite which felt contained and tight. The flat bed is good and slept well but did not like the coffin feel. Overall the only lie flat was superior flight experience. I would fly either again as OZ inflight service is the best.

I flew SEA-ICN-HAN and SGN-ICN-SEA in March 2014 and OZ was first rate as usual. This airline must have some of the best training for both cabin crews and ground personnel - they never seem to say "no" to me. Asiana's flights don't seem to be as crowded as some international carriers and I keep returning to Asiana because of these comforts and the food is very good. I do agree that entertainment systems do need an upgrade but the newer planes are fine. Please Asiana keep the 34" economy spacing on all of your planes.

Took Flight OZ 752 SIN-ICN on an A330. Flight was late departing/arriving into ICN. On the aircraft: the interior was very worn the seats were very uncomfortable and absolutely horrible for sleeping-the seat back was quite hard and there was very little legroom. However IFE worked fine and selection was good. Flight attendants were very friendly and spoke English fairly well. For a 6 hour flight food service came about 1 hour after take-off. The lights were out for about 2 hours then prepared for landing and ran the same adverts through the PA system for nearly an hour made it impossible to sleep. Safety checks on this flight were conducted poorly-flight attendants did not check properly for seat belts/window shades. I've taken the same red-eye route before on KE and OZ pales in comparison to them on nearly everything.

ICN to CDG. In short a five-star service with antique IFE. From the greetings to food presentation and disembarking the way I was treated was superb. However this 777 with personal TVs need some serious update as there were a few channels of movies and short features on 2-hour loop. It was acceptable in the 20th century. The almost perfect score is because of this.

Our flight from Seoul to LAX on a 747 in First was a terrific flight. Older first seats were very comfortable far better than the old business class seats and the service and food were delightful. Our FA was ever so kind and always available. It's so refreshing to experience genuine kindness the flight attendant make the bed and even tucked me in! This is how first class traveling should be.

Good service but prehistoric entertainment system. I flew from Bangkok to Seoul on a 777-200 in business with the very nice seat configuration 1-2-1 and back in another 777-200 but alas with a 2-3-2 configuration. In any case service was good flight attendants very attentive meal excellent with very good steaks not something you find on all airlines and a reasonable choice of wines. Champagne was served before take-off but aperitifs were not offered. Amenities for a night flight were reduced to the bare minimum but the worst was the pre-historic entertainment system: it is a VOD but the choice is absolutely minimal a shame for such a good airline and I wonder how they could be the airline of the year with such in-flight entertainment. In Bangkok we could enjoy the nice Thai Business Lounge whereas in Seoul the Asiana Lounge was offered with excellent seating very good internet connections but an appallingly poor selection of food and drinks.

LHR-ICN-FRA two times 777 outbound and 747 inbound. Very pleasant experience staff always on their feet to make sure you are taken care of excellent food and great wine. Comfortable seats in both aircraft's supports a good nights sleep. 747 a bit outdated but spotlessly clean. Only negative point may be the IFE not fully responsive and could use some updating on contents but still acceptable.

First Class from FRA to ICN. Older 747 Combi so no private suites but still very comfortable first class seats and decent IFE screens. Service was sublime and food mostly very satisfying. 10 hours passed very quickly indeed.