Asiana Airlines

Just flew from Hong Kong to Seoul on the new 380 great plane great service. Then flew from Seoul to SFO in business class. Again great service food and wine. We will definitely fly with them again!

I had the pleasure of flying Asianas new A380 on OZ flight 201 25 Aug 14 LAX-ICN. The crew and aircraft were top notch. Very comfortable Smartium-Business class lay flat seats. I chose the Korean meal and was not disappointed. The menu even offered help as how to prepare and enjoy the meal as the locals do. The cabin crew and ground staff were very helpful smiled a lot and left no desires. Can recommend Asiana.

July 21 2014. JFK to Incheon Korea - the service was excellent the flight attendants were non-stop with their service. The food was great - I was very impressed beverages were served every hour. Staff were very friendly and always smiled. However on August 10 2014 the service from Incheon to JFK staff did not seem very not active with their service I could not find them and drinks were not served every few hours.

Not as great as the rave reviews I read before travelling. Went from LHR to SYD via ICN and then return. Quality was definitely variable. The flight attendant's command of English was not brilliant so when requesting anything other than a drink or something to eat they really struggled. Food was ok but nothing out of the ordinary - nothing served for pudding except fruit. Air con was extremely cold on the outbound flight and seats very uncomfortable. On the newer planes the legroom is superb and much more comfortable but the older planes have standard legroom. The London - Incheon routes were both overnight and it would have been helpful to know the meal service so sleeping could be planned however it seemed to be all guesswork.

Flew ORD-ICN on 777-200. The best part of Asiana are its flight attendants. They are most gracious and helpful. Near arrival they checked with me to make sure I knew how to transfer to my next non-Asiana flight. The food served was wonderful and had choices of Korean and western meals. The seat was very comfortable and spacious though only until the passenger in front of me reclined. That was only an issue for my seat mates when getting out not so much for me when sitting and watching the plentiful IFE. Would definitely fly again.

As a part of a long journey I had again the opportunity to fly Asiana Airlines Business Class on the sector IST- ICN-SYD (Flights OZ552 and OZ601 June 20-21). Both flights were on Airbus A330-300. The aircraft's were spotlessly clean in pristine condition. On board service was exceptional: satisfactory information from the cockpit (including apologies for a delayed departure from Istanbul airport due to a summer thunderstorm and the resulting heavy tarmac traffic - flight arrived almost on time) flawless cabin crew (polite smiling communicating skilled very professional) very high quality of catering (I opted for the western menu) fully satisfactory wine and spirit lists. Full breakfast was served shortly before landing thus letting me sleep a little more. Lavatories always very neat and fully stocked. Amenities of high quality (kit blanket pillow). Entertaining system of very good quality (though I used it for a short time as both flights were overnight). The only problem is with the outdated seats and the angle of recline that does not allow for bed-like feeling. Conclusively an airline you are sure that its service will leave nothing to complain.

Outward trip 3rd August 2014 OZ522. Return 8th August OZ521. A wonderful service and an uplifting experience over the long return flights from LHR to ICN. Nothing was too much trouble for the cabin crew and their friendliness and professionalism was consistently outstanding. Every effort was made to make passengers comfortable and attend to their every need. Moreover the range and quality of food offered was excellent even though I was only booked in economy class. Finally the seats were comfortable with more space than on similar airlines. The best airline I have ever flown with by some distance!

Flight ICN-SEA. 90 min delay. My family's flight to Seattle was by far the worst and most disappointing experience. We were traveling with our one year old and didn't receive proper seating arrangements which included the bassinet accommodation. Not only that my fiancé broke her ankle while in Korea. Apparently this also wasn't enough grounds for any kind of proper seating arrangement. I am not asking that they give us special privileges but regarding our situation simple common courtesy would have been appreciated. On top of being uncomfortable through the flight the humiliation of asking other passengers to switch places was embarrassing and should not have taken place. We will not be flying with them again. Their flight attendant were very attentive and were most helpful in accommodating us the best way they could.

25th June OZ102. Returned 3 days later on OZ 101. The first A380 for Asiana to Tokyo! Economy class on upper deck. Very quiet cabin with generous space. The seat back is very slim and gave much more space. Recline was generous and legroom was on par with 34"+ premium economy on UA's. The backs felt a little firm though. IFE was brand new but limited selection due to short flight. Food and in-flight service is as usual polite quick efficient with warm smile. Only one bathroom for upper deck economy (100+ seats) and I had to go downstairs aft of the plane for my sanitary needs.

OZ 752 SIN-ICN: Except that they were about 30 min late everything else was perfect. The cabin crew were excellent. They were at your side within seconds of ringing for them. The special meals were as desired served well reasonably tasty. Crew came by frequently with water/ drinks. Leg space was comfortable. May be their entertainment system needs improvement but i was happy to catch a Korean movie. Definitely top class.