American Eagle

The service was adequate, food (beef salad) was adequate. Equipment old and tired. Cabin crew friendly. However, there appears to be something jinxed about this flight. Second time in 18 months we have flown this route and both times significant delays. This time it was 90 minutes. The frustrating aspect was the number of gate changes; six of them (three of them in the last 60 minutes before departure), the same number as the last time.

This was my first time flying on American Eagle, and first time on a smaller ERJ175 jet. I was pleasantly surprised at how nice these planes fly. Seemed to be quieter than a Boeing 737 I am so used to flying on. It was also nice that there are only 2 seats across on both sides, and only 75 passengers. This makes embarking and disembarking much quicker. The full flight loaded in 15 minutes and left on time. Beware though, smaller plane means smaller overhead luggage bins, which means carry ons that fit easily in a 737 for example, might be a tight squeeze on this plane. I slept on the flight and missed service. There is no on board entertainment on these planes, just wifi which I did not connect to. I was in a main cabin extra seat, and honestly, I didnt notice the extra space. I am short so it really is not a factor. However, it was a benefit to be among group 1 boarding and towards the front of the plane.

I have flown with American Airlines / American Eagle 6 times within the past 6 months. Only one of these flights were on time, I experienced 2 cancellations and the other flights have all been delayed by 1+ hours, causing me to miss connection flights. Compensation for cancelled flights are ridiculous, either a partial refund, a flight the next day (with no complimentary hotel), or a flight to a nearby city (with no ground transportation to original city). American Eagle planes were never on time and their ground crew just don't care.

Short American Eagle flight from Washington Ronald Regan to Chicago O'Hare. It wasn't perfect, the boarding gates were "hidden" downstairs, we were transported to the bus via bus, which was waiting definitely too long. From the other hand the plane was small, so it surely wasn't priority. Crew was okay, non-alcoholic drinks were served. Comfort was acceptable. For the price I paid (70USD) it was good value for money.

It just goes from bad to worse with this airline. Check in for flight go to gate and assured flight is on time - shortly before flight is to leave announcement that pilot has not arrived! 10 minutes later with no announcement the flight is cancelled and mayhem ensures - cannot fault the ticketing people who did their best in a bad situation but initially suggested leave date would be 2 days from now. I have a flight to London tomorrow night after much polite conversation eventually get on a flight tomorrow lunchtime - American is not a great airline to fly with at present! Disappointed.

Flight left Albuquerque on time, early morning departure. Crew was super, provided good but limited service. Arrived Dallas/Ft Worth on time. Flight was on a CRJ-900 and I was disappointed the overhead bins were so small and could not accept my downsized briefcase. It had to be checked to DFW. I was concerned the whole trip since the bag was checked and it contained all the things we want to carry with us and not check. However, the bag was delivered planeside. The service was good and I'll fly American Eagle again but will make every effort to avoid their CRJ-900 with the small overhead bins.

Unbelievably high quality experience from this carrier. Boarded promptly, crew very helpful in terms of getting carry on bags stowed into very small overhead bins. Can't remember the last time a flight attendant actually helped get a bag stowed instead of being critical of my efforts. Five stars to the flight attendant in first class. Flight left a few minutes early, arrived fifteen minutes early. Had a truly excellent lunch, would have been pleased to pay for it. Couldn't remember the last time that happened on a US carrier. Hope that this signals a new era at American Eagle.

Flew from ORD to SDF First Class, great flight quite a new aircraft too. Service was excellent and the first class seating is comfortable in a 1x2 configuration. The hour long flight departed on time with pre flight cocktails with additional cocktails and snacks offered once airborne. Crew were professional and attentive throughout the flight.

Excellent flight with great service provided by the cabin crew. Drinks served prior to take off, and during the flight too. The new larger aircraft on this route make a difference too for a much improved flight experience. On time departure and arrival too, which allowed a better connection for my transatlantic flight to London.

9/6/15, GRR-ORD, CRJ-700, First Class, seat 1A. Booked with BA Avios Points. Short flight to get to Chicago to connect to BA flight home. Welcomed onboard and offered a Pre Departure Drink. Seat was comfortable with plenty of Room. Crew were great and offered a drink and a snack on this short 30 min flight.