American Eagle

Not Verified | I’m on the plane as we speak making a review because the flight attendant is very rude. I’m on flight 5216 to RDU from Philly. First off let me start off with my families original flight was canceled and we had to wait 14hrs in the airport for another flight. We should of been given more than $12 food vouchers for 14 hrs. Then for us to get on a plane where the attendant has an attitude for what reason we don’t know. He asked me was I willing to help with an emergency because I have an end seat. I shook my head yes and aggressively he says you need to say yes or no. Excuse me! He could have said that a little better. Then I was looking at him and he asked me did I have a problem? Really? I have a problem because I looked at him? I just laughed and my husband said something to him and he walked away. Better customer service training needed because that’s not the way you speak to a customer.

✅ Trip Verified | Absolutely horrible! The flight attendants were the worst! They made me wear a different mask because apparently there was something wrong with my mask, even though I passed through security and had just got off a previous plane without anybody making me switch masks! As soon as I sat down, she told the other attendant to make sure I was wearing the new mask. Then they continued to target me on the plane by telling me my pillow needs to be stored under the seat, which is a lie! No airplane carrier makes you do that. Then the older lady told me to put my phone on airplane mode as I was finishing a text. I told her to give me one second and I will put it on there, but then she yelled at me saying, “Now! Put it on airplane mode now!” So I did. Then the same lady came back a minute later to harass me again and said “I need your phone on airplane mode.” I told her that I did the first time she asked and showed her the airplane symbol on my phone. Then she got an attitude and left. I will never fly with this airline again.

✅ Trip Verified | Jay L. Schottenstein makes $14.7 million/yr then pays his top 5 another $21million to pick you up 6 hrs late in an outdated plane that offers no snacks, drinks, ice and only enough warm water for 1/2 the passengers, oh and no wifi. Only to leave you stranded for 17 + hrs and offer no hotel room or meal vouchers. Then pays nice people poor wages to say sorry through a smile. Tells you it's due to weather only to find out from the pilot it's mechanical. American Airlines. It's a clown show!

Not Verified | I would not recommend ever flying this airline. The cabins are so small and they are filling every seat. The flight is packed. It seems their response to our safety during COVID is to pack the small planes where everyone but do not provide any inflight food or beverage service. I flew Delta 2 days ago, what a difference. Every other seat was open. I felt very safe from others who may have the virus and they were great at providing safe food and beverage service. I can't believe the difference in these two airlines. Especially when the price of the flights were exactly the same. I would never choose to fly American Eagle again.

✅ Trip Verified | I am usually not one to take the time to complete reviews or even the one to care about leaving a review. However this time I felt compelled. I was recently a passenger on a flight from Charlotte to New Bern, North Carolina. It had been a weekend. I was boarding the plane. With two bags strategically positioned but still somewhat awkwardly, on my person making my way to my seat. I was wearing new platform sneakers I treated myself to. It had been a year. I think we can all relate. The person in front of me stopped in his tracks to snatch up a spot to place his item in the “overhead bin”. So I had to stop mid step and took a step back. Of course, this happened to be right in front of someone of your staff sitting in one of the rows. He looked at me and said “too much to drink?” I felt instantly embarrassed. Because he wasn’t quiet and discreet. “No sir” I said. but thank you. What I wanted to say was, I did have a glass of wine prior to boarding. But thank you for assuming that I was drunk. Not that I’ve spent a last minute whirlwind weekend with my family in Massachusetts, after 14 months of not seeing them due to Covid. Not seeing my father with kidney failure for fear of bringing the pandemic to his door step, as I am a primary care nurse practitioner. It wasn’t the weight of a weekend spent desperately making up for lost time and salvaging moments. Not being exhausted staying up with him because he was too afraid to asleep. You don’t know me. I don’t know you. In a world that is already struggling. Be kind. Do not assume the worst. As much as anyone, I know the importance of safety. Ask if I am ok. Or say nothing at all. When I really wanted to answer with, if only it was that simple. I am not sure what your company has identified as core values, but where I work, these interactions would be unacceptable. Sensitivity training. Invest in it.

Not Verified | Flight departed twenty minutes late. Waited forty five minutes to park after landing because we had to wait for the one of nine gates that was occupied to depart. Ground personnel only handle one plane at a time. Obviously this airline is not concerned with even trying to be on time. First class cabin very cold. Cabin crew said they could not help because of a design flaw.

Not Verified | Let’s start with the bad, that is terminal F and Philadelphia, it just is not a nice place, though the food court is nice! LEX is pretty pleasant however, and every single AA employee I talked to at both airports and on the flight were pretty good! My biggest issue was space. I’m 5’8, and about 175 pounds and I was cramped into the little ERJ. So, overall, a mediocre experience. Also, this flight was a Piedmont Airlines flight, operating as American Eagle!

✅ Trip Verified | American promises that they keep their planes clean, especially during COVID. The seat in front of mine was obviously filthy and had been for some time. The headrest had a layer of built up dead skin, there was popcorn on the floor, and there was a dirty water mark above my head. None of these obvious things had been cleaned in quite some time. I actually touched the seat in front of me and felt the greasy build up on the headrest. It’s unbelievable that American Airlines would lie about their cleanliness. I have pictures to prove all my claims.

Not Verified | I think the overall service of the airline was excellent. The flight was a bit pricey especially since I had a 6 hour layover for a flight from Charleston to Fayetteville. I also think due to covid the plane should be boarded from the back to the front due to space of the airplane and deboarded from front to back.

✅ Trip Verified | We boarded on time and then waited over 45 mins for a single passenger to board. The fight is only 30 mins so we sat on the airplane on with masks on for longer than the actual flight for a single passenger, turns out it was an employee in uniform. Not sure why we had to wait considering we paid for this flight and they clearly did not. Probably wouldn't be as annoyed if not sitting for hours on end with this mask on.