"extremely rude to us"
S Probst (United States)
Coming back from Phoenix to Des Moines over spring break. Tried to check in curb side (as others were already doing). No one seemed to know what was going on. We were told to go the the guy next to one lady. He sent us back to her. They were both extremely annoyed with us. Then she sent us back to him and he said his computer wasn't working to go inside and check in. There were several people outside that were able to check in except for us. They were extremely rude to us. Went inside to check in and it was compete chaos. The check in computers were not very user friendly. Everyone working seemed extremely stressed out. Finally got up to the gate and once again they were stressed out saying they were short of help. The seats on the planes both going to and coming home were the most uncomfortable seats that we have ever had to sit in. Will definitely avoid American if possible.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | PHX to DSM |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"wonderful in-flight staff"
12 reviews Ronald Miller (United States)
No overhead space to speak of, wonderful in-flight staff. Flight on time, and very comfortable seats. These planes are really too small for people of my stature. It is very sad what American Airlines has done to STL, with sad and disgruntled staff.
Aircraft | Regional Jet |
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | STL to ORD |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"service is extremely basic"
B A Stuart (United States)
Flew American Eagle from Albuquerque - Los Angeles and return. I decided to pay the extra for First Class because I wanted the sole seat 2A. The seat is very comfortable and there's plenty of space. The flight crews and cabin crews were great. Very friendly and helpful. The service though is extremely basic. No food only nuts, chips and cookies. It would be nice to offer the First Class passengers some sandwiches at the very least. The tickets are very expensive and there is nothing special about the on board 'fare'. The wi-fi on board is good but it is also not complimentary, you have to pay. Again, why not offer that for free to First Class passengers? On the ground in LA I was told that I could not use the Admirals Lounge because it is not for "First Class domestic passengers". Again the ticket is very expensive and I don't understand why domestic First Class cannot use the lounges. Dollars per mile, I am sure that American makes more money on their domestic First Class than on their international routes. I had to extend my trip and when I changed my ticket I was charged an additional $358.00!!! Outrageous! So, my ticket ended up costing over $1,200! I will think twice about flying with American when booking my next flight. They only seem interested in making money and not customer satisfaction.
Aircraft | Embraer ERJ175 |
Type Of Traveller | Business |
Seat Type | First Class |
Route | ABQ to LAX |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"experience was mediocre "
8 reviews Krisztina Dobrocsi (Hungary)
This is a short 30 min flight from ORD to IND, last leg of our long trip. The interior of the plane was horrible. There was no service, they said at the beginning, if we want something, call the attendants, but they will not go through the aircraft. All in all we got to the destination, but the overall experience was mediocre at best with indifferent staff.
Aircraft | Embraer |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | ORD to IND |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"inflight experience not good"
2 reviews Xieyuan Zheng (China)
Salt Lake City to Los Angeles was the worst experience among our four American Airline/American Eagle flights. I tried to change my Frequent Flyer Number on the self-service kiosk but it didn't work, so I ask one of their check-in lady to do that when she was printing our baggage labels. But I just found out that she did not change it at all as this flight counted in my BA program rather than my CX program I ask her to change. Secondly, the flight was delayed due to technical issue. Which was all fine because people understand that it is for the sake of their lives. However, the AA maintenance in Salt Lake City was so inefficient as it took them more than 40 minutes to arrive at the aircraft and commence the problem shooting. After delayed for about 2 hours, we started to board. However that is not the end, after all passengers took their seats, we have two passengers who did not show up but the aircraft was full. Ground services and the flight attendants counted the number for more than 5 times and decided it was ok. Unfortunately there seemed to be another technical problem which held us for another 30 minutes. The total delay was more than 3 hours and the inflight experience was not good either, both lavatories were out of function shortly after beverage service. My personal opinion towards the AA domestic flight is that it depends on luck if they delay, cancel your flight or lost track of you baggage.
Aircraft | ERJ175 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | SLC to LAX |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"great legroom"
1 reviews Matthew Carins (Australia)
San Francisco to Los Angeles. On time and quick and efficient at check in and at the boarding gate. Great legroom because we somehow got put into the extra legroom seats. Comfy seat for the quick one hour flight down to LAX. I was shocked as an Australian there is no proper welcome when you step onboard the plane directing you to your seat. For takeoff and landing in Australia you must have the window shade up, but as we were coming in to land in LAX not one of the cabin crew came and asked to open the window shade. I could recline in economy during takeoff and landing.
Aircraft | Embraer 175 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | SFO to LAX |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight a little rough"
Thomas Brunk (United States)
Charlotte to Coastal Carolina Regional. The flight attendant was less than desired. We had quite a few older passengers on this flight and she couldn't help them up the steps, saying I can't leave the plane. We had passengers in row 3 or 4 get sick and she couldn't get up to help them saying the crew told her to stay seated. We had passengers getting up to use the bathroom and the only time the flight attendant got up was to find a ring on the floor of the cabin between rows 3 and 4. She never made an announcement she had found the ring or anything. No beverage service, flight a little rough at times but I've had service with rougher air.
Aircraft | Dash-8 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | CLT to EWN |
Date Flown | December 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"American Eagle should be ashamed"
Stan Bubis (United States)
We had booked a direct flight from Philadelphia, PA to Jacksonville, FL so we could spend time with our family for Thanksgiving. American Eagle diverted our flight to Washington, DC Reagan and we were made to use shuttle buses from Philadelphia to the terminal going to Reagan. The shuttle buses were dangerously overcrowded and disgusting. The plane a small 50 seat plane was completely filled. My wife and I are senior citizen and I am glad we took baby aspirin before our flight because they very tight seats caused our legs to throb. We met many individuals who complained bitterly about the seat space. Once at Reagan our connecting flight required shuttle buses to the terminal and these were overfilled. There was a mother standing with her infant trying to manage the child and stroller. There was my wife and I just trying to stand. I counted more then 70 people on a bus designed to safely carry 50. This plane held about 90 passengers and was filled to capacity. Carry ons had to be checked, because the overhead compartments were unable to accommodate the newly approved carry on luggage. The flight was a horror and took much longer then the direct flight we had booked. The plane was dirty and disgusting. For a Thanksgiving holiday American Eagle should be ashamed.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Philadelphia to Jacksonville |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"runs a pretty good operation "
Stephen G Sweet (United States)
It is my impression that American Eagle runs a pretty good operation out of Chicago O'Hare. I must admit that although ORD was a complete mess due to a prior snowstorm, the American employees we dealt with did a great job helping us out. The flight down to Louisville from Chicago was fine, good service, arrived on time clean plane etc. The return flight to Chicago O'Hare was in the weather the entire one hour so no drinks etc. Crew did a good job. I have no complaints with this operation - using O'Hare though does tend to try ones patience - too many people. Next time I will try Nashville and drive north instead.
Aircraft | E175 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | ORD to SDF |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"3 strikes and a bad review"
J Ruiz (United States)
After being forced to purchase tickets via this airline for the third time I was again disappointed. 3 strikes and you get a bad review AA. First flight I had no assigned seating and flight delayed 2nd time I had my luggage missing for 24hours. Now this this 3rd time I have a delayed flight For a weekend trip that sets me back on my job and plans for my wife and I. I wish this airline would just go away, so something else could take its place. You get what you pay for here but it is not always the cheapest, so 2/10 value, Ground service - non existent in my case. Seat comfort is average for an average sized male. Cabin staff - considering how much they hate their job not bad.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | NYC to Memphis |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |