Alaska Airlines

Not Verified | Chicago to Los Angeles. Very poor info given on closet availability. Was traveling with a wedding dress and was told by the woman working the gate to tell the flight attendant when we got on the plane. Only to be told that there was no closet on the plane! Poor communication.

✅ Trip Verified | We had such an unnecessarily difficult trip today (actually spanning 2 days). On our way to the East coast from Kauai, our aircraft was diverted to Honolulu because they needed to refuel. This caused us to be over an hour late to land in Seattle. This in itself is always frustrating, but sometimes uncontrollable. The biggest (one of many) frustration was that the airline knew before we boarded. It is nearly impossible for us to catch another flight our of Seattle, but very easy out of Kauai or Honolulu. Alaska could have proactively helped the 20 passengers connecting to the same destination before we left for Seattle. Not only that, they failed to hold a plane 2 gates over for those same 20 customers. It would have taken no time for us to move planes after we docked at the arrival gate 10 minutes before the other plane pulled back from the gate. Then, we dealt with a mess of customer service to rebook, and then, after all of that, they couldn't manage to get our bag to our final destination. I only booked this flight because of Alaska's reputation, but I will never book again. There was no service excellence and it felt like complete incompetence the entire trip.

✅ Trip Verified | Los Angeles to New York. This was the first time me and my family flew on Alaska airlines and was very impressed. We had 4 kids and our youngest was 2 years old. Everything from checking in to our journey to New York was fantastic with great service we received form the cabin crew. Want to say a huge thank you to Donna one of the crew members for being so accommodating and helpful especially travelling with 3 young children. I would totally recommend flying with Alaska airplanes. Thanking you

✅ Trip Verified | New York to Seattle. I booked an isle seat, but when I checked in at the airport they assigned me a middle seat. This is unacceptable. I paid extra for the seats.

Not Verified | Dallas to Anchorage via Seattle. This was the worst flight experience I’ve had in over 23 years of flying, and that includes military flights. They left us in an airport for 11 hours before cancelling the flight. Luckily after about 8 hours I found a later flight and got on it. They guarantee bags within 20 min, try two days before we saw our bags. Gave us a voucher for our inconvenience to use on a future flight but not any future flights you might have already paid for. How about an upgrade, or a free bag check, nope, there is nothing they will do. Then they sat on the tarmac for 20 min waiting on another plane to leave our terminal at 11 pm. We will never fly Alaska again.

Not Verified | Boarded Alaskan Air in Spokane, Washington on Monday Feb 4 at 12:55 Pm arrived in Reno February 5 and were able to leave the airport at 7pm. This would have been A 12 hour drive. Our skis took another day. We dealt with numerous Alaskan Agents in Spokane, Seattle, Portland and Reno. Most were not in the slightest concerned that people were waiting for hours or days. Two were apologetic but defeated and exhausted, One was competent. The vast majority were slow and totally unconcerned about the chaos engulfing their Headquarters and other airports of the carrier. Stay away from this airline, cancellations can come at any time with no reasons given. Late departures seem to be the norm. No one cares about passengers.

Not Verified | Baltimore to Los Angeles. I selected seating and paid, used the saver package. Saver stands for saving the stressful mess days/hours before your scheduled flight. I literally got an email 2 days before leaving that said my money for my seat selections had been refunded because I chose the saver package. I called and they stated we will get seated when we get there. Why allow someone to pay for a seat when someone can come along and literally pay more and take your seats. If that’s how saver works then an option to pay for your seat shouldn’t be availabe. You should be told that you can’t select a seat to pay for because your seat is not guaranteed and you will be seated once you arrive at the airport. It’s ridiculous. After this flight I will never ever fly with Alaska again.

Not Verified | Spokane to Reno. Boarded Alaska Airlines in Spokane on Monday Feb 4 at 12:55 Pm arrived in Reno February 5 and were able to leave the airport at 7pm. This would have been a 12 hour drive. Our skis took another day. We dealt with numerous Alaska Agents in Spokane, Seattle, Portland and Reno. Most were not in the slightest concerned that people were waiting for hours or days. Two were apologetic but defeated and exhausted, One was competent. The vast majority were slow and totally unconcerned about the chaos engulfing their headquarters and other airports of the carrier. Stay away from this airline, cancellations can come at any time with no reasons given. Late departures seem to be the norm. No one cares about passengers.

✅ Trip Verified | Sacramento to Edmonton via Portland/Seattle. I will never be flying with this airline again. My party of four got to Portland only to find out that our connecting flight to Seattle was cancelled meaning we wouldn’t be able to make it back to Edmonton. After waiting for almost an hour we got to talk to a representative. They were nice but not at all helpful because our party had to be split up and half of us had to stay overnight in Vancouver and half flew took a different flight. I triple check to ensure that my sister who I was traveling with and my luggage ended up in Vancouver with us and I was assured that it would be there for us to pick up. We flew Air Canada which was delayed by 2 hours. Once we landed we went to baggage claim only to find out that our luggage isn’t there. Once we start asking around we find out that Alaska Airlines never handed our bags over and so we have no idea where our bags are. I call the Alaska Airlines to figure this out only to be put on hold for 25 minutes and be scolded and talked down to because “I should be greatful that they even accommodated me and switched my flights.” When they were the ones that cancelled it in the first place. Then I ask where exactly is my bag and get the run around again only to be told it could be in Portland or in Vancouver somewhere or it might even be in Edmonton now. I then asked ok if it is in Edmonton now as you said it could be what’s stopping someone from taking my bag before I get there tomorrow?! And she said “Well we don’t know if it’s there so you need to file a baggage claim. And you know what they accommodated you and so you should be happy about that.” Needless to say they were not helpful at all. Split up our party and gave me the run around. Not impressed at all. I would not recommend this airline at all.

✅ Trip Verified | My husband and I had the best experience with customer service at Dallas International airport and the Alaska Airlines staff. They were able to accommodate our flight and even went a step further and accommodate our seats so we could sit together without any cost. I was not able to get the woman's name who helped us but I wanted to make sure her supervisor knows that she was exceptional! She was at the E11 gate at the Dallas international airport on February 4, 2019 at 2pm when flight 655 to Portland was boarding. Thanks for this pleasant experience!