Alaska Airlines

✅ Trip Verified | Portland to San Francisco. Starting to hate Alaska I have flown 6 times to SFO on Alaska Since November. On my last trip I paid $497 for this two hour trip still I wound up in the back of the plane. I actually sat next to someone who paid $80 for their flight. This time I got a saver fare but I was not given a seat assignment so we called airlines who said I could pay $35 for a seat Or if I waited one hour before check in I would be assigned. That’s exactly what happened so I got my boarding pass and was assigned row 19. Right before boarding the gate attendant called me up by microphone and then dressed me down saying not to get a seat assignment in the future because I had a saver fare which means I’m only allowed middle seat and boarding last. So embarrassing. I’m flying another airline from now on.

Not Verified | This airline is terrible. I flew in premium class row 6F and I found out for a bag of popcorn it was $2.50 and there are no TVs instead you have to use your own device or either rent a tablet for more money. And to make things worse there was no meal service and this was a 4.5 hour flight that took off from Seattle for Newark and all I had was a bagel and a coffee before the flight. This is the worst flight I have ever been on, never going to fly Alaska airlines again.

✅ Trip Verified | This is probably one of the worst airlines I have traveled with when it comes to customer service. And since my beloved daughter keeps buying me the ticket to come visit her, I keep having to fly with them. But oh my goodness have I had it! This is the second time that my daughter has had to change my flight and they suggest her "best" option is a way where she not only ends up paying the $125 (I think) change fee, but also ends up buying a whole new ticket! And this time, today, when she tried to call and cancel twenty minutes after buying the new ticket, they told her she had to pay again to cancel her brand new purchase! This is the only airline I've hear charges you to cancel a purchase within 24 hours. The attitude she got not only from the customer service agent, but from the manager who was nothing but a waste of time. She told my daughter she "had to listen to the recording of her request to make sure what had happened, and then she would call her back". Really? Please! Do yourself a favor and avoid this airline. The so called lower fares are not worth dealing with a bunch of "agents" that have zero intention in offering any customer service. The only thing in their minds is how can they get more money out of you. This is the second time in 3 months they do this to my daughter. This time it hit me hard because my daughter just had a baby, they just left the hospital after having the baby in the NICU for a whole week and she really needed my help for a longer period of time. So we have to suck it up with Alaska getting away once again with their ridiculous ways.

✅ Trip Verified | San Jose to Newark. Worst customer service I have come across in a long time. The absolute lack of communication after delaying a flight 7 hours. No offer of hotel or accommodation. Only to show up next day to another delayed flight. Customer care was off for the holiday.

✅ Trip Verified | Spokane to Seattle. We waited for two hours while they were fixing the plane. Meanwhile they were sending other passengers going to the same place with a later flight time ahead of us. I think these guys are very disorganized!! They could have put us on that plane after us. They fly every hour. Thanks to them we missed our international flight with no refund. I hope I never have to use Alaska again. I will rate it 1 because I can't go any lower.

✅ Trip Verified | San Diego to Honolulu. I would not recommend this airline to anyone. If flying to Hawaii, use Hawaiian airlines. A 6 hour flight and they only serve sandwiches and platters that you have to pay for. They also charge for screen use for entertainment. Not to mention the delay in flight without notice, and it took them over an hour to deplane us once we reached our destination airport with no explanation given within the first hour! The flight attendants were rude at times, and there was poor service overall.

✅ Trip Verified | Seattle to Vancouver. While I was waiting in Seattle for my flight 2314 and I was watching a member of staff as the people went through his line up at the counter. I have to say that the way in which he treated everyone especially the children, was terrific. He talked to them, gave them eye to eye contact, he bent down to talk to the littler ones, and he even picked up things when they dropped them. When we treat them with respect, they don't forget that. Thanks Dave, you are a credit to Alaska Airlines!

✅ Trip Verified | Seattle to Spokane. This was by far and away the worst travel experience I’ve ever had. Our flight was delayed then eventually cancelled - though all along they kept telling us our flight would eventually take-off. Not only were we (including my wife & two young children) left stranded without any good options to get home, the agents were rude & came across as if they could’ve cared less. I will never book Alaska airlines again, if I can help it (& would strongly advise you consider other options - especially if traveling with a young family). Customer service was horrendous.

Not Verified | Chicago to Los Angeles. Very poor info given on closet availability. Was traveling with a wedding dress and was told by the woman working the gate to tell the flight attendant when we got on the plane. Only to be told that there was no closet on the plane! Poor communication.

✅ Trip Verified | We had such an unnecessarily difficult trip today (actually spanning 2 days). On our way to the East coast from Kauai, our aircraft was diverted to Honolulu because they needed to refuel. This caused us to be over an hour late to land in Seattle. This in itself is always frustrating, but sometimes uncontrollable. The biggest (one of many) frustration was that the airline knew before we boarded. It is nearly impossible for us to catch another flight our of Seattle, but very easy out of Kauai or Honolulu. Alaska could have proactively helped the 20 passengers connecting to the same destination before we left for Seattle. Not only that, they failed to hold a plane 2 gates over for those same 20 customers. It would have taken no time for us to move planes after we docked at the arrival gate 10 minutes before the other plane pulled back from the gate. Then, we dealt with a mess of customer service to rebook, and then, after all of that, they couldn't manage to get our bag to our final destination. I only booked this flight because of Alaska's reputation, but I will never book again. There was no service excellence and it felt like complete incompetence the entire trip.