Alaska Airlines

✅ Trip Verified | Horrible flight, this was on our return home with Delta and Southwest which was wonderful and no issues. We flew with the same bags carry-on on the way to our destination and flying back we were forced to check our bags at the last min when we saw other people with similar size bags. I was harassed about my mask while walking outside of the airplane and not even in the airport over my mask not being completely over my nose. Told my wife not to book Alaska anymore, I will find another way.

Not Verified | I have always had good experiences with Alaska Airlines. Recently, I called to inquire about potential changes to flights for an upcoming vacation. I was extremely lucky to end up working with Charlie from the Alaska Airlines Office in Boise, Idaho. Charlie worked with me for over an hour on the phone making all the changes needed until I was satisfied. He went through multiple options and was able to personalize my situation. He was professional, prompt, solution-oriented and focused on making me a continuing satisfied customer. Sadly, we don't see this level of customer service as often as we would all like. But good to know that it's alive well with Charlie in Boise and Alaska Airlines. Thanks Charlie for helping me and making me still believe in the quality of a company's mission.

✅ Trip Verified | A sad day today for me. Wish I wasn’t writing this review. Been an Alaska flyer for years now. Have always loved it. Great prices. Great service. Today I don’t think I can ever go back. It’s a principle thing for me. Being a businessman, I highly value how a business treats a customer. We value our customers and put them first in EVERYTHING. Today had one of the most horrendous flights I’ve ever experienced. Halfway through my flight from Honolulu to LAX the flight attendant approached me as my mask was down after just finishing eating some snacks. As if from a hawk from her nest made sure to immediately address my mask being down and almost in a commond said “Put your mask on.” Not a please. Not a “hey sir, you’re our valued customer and you help pay my bills but we have to abide by the law, can you please put your mask on.” It was a “Put your mask on now and I’m not leaving til you do.” kind of a command. Disgusted, I put my mask up, only to find her on the prowl just 3 minutes later to see if I was abiding by her commands. My mask had fell down below my nose just a touch as it does normally when you chew and breathe and sleep on a plane. And she had no problem tapping me on the shoulder to say “Mask up above your nose now. This is your second warning and if I have to come back a 3rd time I will issue a warrant.” At this point I was baffled that humanity has swooped this low. I don’t care if it’s in a pandemic, or a national crisis, when I’m a paying customer there is some degree of customer service and generosity that is expected. No matter how small it might be. I don’t even need her to like me or even act like she likes me. But commanding me to take action like I’m an obedient dog awaiting orders was another level. I don’t even know what kind of warrant she was referring to, but she surely felt good letting me know she had the authority, power, and pride to do it. Just sad. For me, this is all it takes to have me completely switch over to a different airline and never consider Alaska again. Our family has been faithful members for decades flying first class with the miles that we’ve accumulated and Alaska has finally reached it’s lowest point. I wish it wasn’t just one flight attendant. Because an hour later, yet another attendant came over, tapped me to wake ME up, and asked if the man next to me was apart of our party. I told her no and she reached across me to shake the 70 year old man fast asleep next to me awake and said “SIR, you need to put your mask above your nose.” As if I was absolutely disgusted enough, I wanted to tell this lady off so bad. COVID has caused good people to completely throw all logic out the window and abandon good manners and any sense of politeness or respect. And it’s all in the “Name of the law.” Look, I get it. You have to follow laws. But why throw out your entire sense of manners and humanity? To top off the experience, the flight attended left me with a remark that was so loaded with sarcasm and sassiness it was sick.

✅ Trip Verified | I had just had face surgery and was returning home. When boarding the plane with my mask on the flight attendant approached me and said my mask want tight enough. It a a disposable mask and was tight as it goes. She then calls the captain and security completely embarrassing me. The second flight attendant comes up and says I got this. Goes and grabs another mask and rips the strings. She then ties it as tight as it can go on my head touching my stitches and causing extreme pain. This bought me to tears and they left me like that the whole flight. Over a hour of pain. Definitely stay away from this airline and their cruel attendants.

✅ Trip Verified | Biggest storm in decades and Alaska sat on their hands, made no attempt to resolve and cost me a day of sitting in an airport. I called in advance to proactively resolve this as the storm was forming. All other major airlines had started cancelling and routing people but Alaska waited and they would not work with me to get me to my destination before the storm. Then once tickets were cancelled they would do nothing but push back my ticket instead of getting me where I needed to be (in a diff state the following evening) plus no hotel or travel voucher to accommodate. Customer service reps are no help and just read from a script instead of actively trying to resolve anything. Truly disappointing experience that deserves no return business. Used to like Alaska so very unfortunate.

Not Verified | There is absolutely no social distancing in place. I am absolutely shocked - the plane was packed, they had strangers next to strangers. Good thing there isn’t an infectious airborne disease spreading around!

Not Verified | I have had the Alaska Air Visa for many years and had accumulated quite a few points. I scheduled a flight online and went back the next day to upgrade to 1st class with my points and was told there were no upgrade seats available, though the flight was still over three and a half months in the future. They finally relented and said that they would let me upgrade but that I would have to pay $209, that I had not selected the upgrade fare when I made the reservation. So the "upgrade fare" is $209 more! I have to pay $209 to use my points? What a ripoff! "Get our credit card and get points, but you have to pay to use them"?

Not Verified | This airline is awful if you get stranded somewhere. They cancelled all flight out of Texas for an entire week and did not give vouchers for anything. We were stuck in Texas and had to pay out of pocket for places to stay for an entire week. When I asked about vouchers they stayed that they do not do vouchers for weather issues. When I checked the weather the day before my trip the estimated low was only in the forties. I think that the airline should have helped out at least a bit with housing us during the storm. I would never recommend using this airline because they do so little to help you out when they strand you somewhere.

✅ Trip Verified | Mid Flight I realized something was dripping from the ceiling from where the seam of the airplane is. The flight attendant made everyone take their bags out of the overhead compartment thinking it was a water bottle leaking, it was not, it was coming out of the plane. They had no clue what to do. My hair and jacket were wet, they offered me nothing, not a napkin or a seat change. I moved myself to stay dry and in all the confusion left a bag under the seat in front of where I was sitting. I went to fill out the lost and found form today finding they charge $40 to fill out the lost and found form. I would not take a free ticket from them at this point. Worst experience ever!

Not Verified | Worst experience of my life. I have always supported Alaska, but never again. On our Feb 13th flight to Orlando, it was nothing but a poor show. First, the flight was boarded on time. After around 45 minutes, they deplaned and claimed there were no pilots. Then why did you board the plane? I understand delays when there is winter weather, but it was pretty odd that they boarded anyway. The pilots then arrived about two hours late. Everyone cheered and they got ready to board! Not even 30 seconds later, the Alaska Airlines app notified us the flight was cancelled? My boyfriend ran to the counter to ask to switch to a new flight and asked “is our flight really cancelled?” The flight attendant said “what? I don’t think so?” They didn’t even know before it was announced? The pilots said they were ready to fly it. Then, everyone was frantic and running to the counter. We were told it was cancelled because the pilots were too late. Okay, fair enough. We were then booked on a flight days later that had a huge layover in San Diego. We took it upon ourselves to book a new flight that night on Delta. Flash forward one week, and one of our travelers with us had their Alaska Airlines flight home to Seattle cancelled without her knowledge because she was a “no show.” What? To add insult to injury, we had to spend more than $500 extra each to get to our destination, and they offered her a $100 voucher only and claimed the original flight was cancelled for weather when that was not what we were told, that’s suspicious. I got a $12 meal voucher that only could work on the random flight that they booked me on without my approval so really I got nothing. Never flying this airline again.