Alaska Airlines

✅ Trip Verified | Tennessee to Anchorage flight. Waited for 2 hours to board the plane after it landed. It took them 1.5 hours to deplane the previous passengers. We didn't board until 40+ minutes after it was supposed to leave. They claimed they were delayed because of weather but said airline crew were taking a while loading our bags. The airline was full, no open middle seat for covid. We took off 3 hours after our expected departure time when the plane had arrived 2 hours before set departure. Almost all passengers missed connecting flights and had to stay the night in the airport. The Nashville crew said they would "take care of us" who missed our connecting flight. The Seattle Alaska Air customer service refused to pay for a hotel because delay was due to "weather" and said the Nashville team had no authority to tell us they would take care of us. The entire group of people presented the facts of the flight, clearly articulating this could not be a weather delay, but it didn't matter because it was what their "computer said." Additionally, due to being on the airplane for 6 hours I asked for a few extra small bottles of water and the stewardess asked me "How many people do you have in your party? Do you have three people?" My impression of this airline is that they are cheap and understaffed (hence the baggage loading delay) and stuffing their planes to max capacity during covid. They require us to wear masks but aren't taking adequate precautions on their end. I will do everything in my power not to take this airline again.

Not Verified | Currently trying to sleep on the floor of the Seattle International airport with no blankets, no food, and white fluorescent light everywhere wishing that this airline had a text reminder I can sign up for that reminds me to just luck the Delta flight that costs $20 more. What a waste of time, money, dignity, and livelihood.

✅ Trip Verified | I had booked a flight just before the pandemic, only for the pandemic to hit and eliminate all flights and travel. They only allowed a credit, which was frustrating but I knew I would use it because I fly for medical appointments. Well I tried using it a handful of times and they make it impossible. They don't offer any non-stop flights but I can find any ticket desired through another website for the same airline. And now the ticket is expiring, that's $300 thrown away to a greedy, selfish airline company.

✅ Trip Verified | First leg was a red eye. No beverage or snack offered at departure nor in the morning before disembarking Seattle. There was sufficient time to offer at least water or make an announcement at Kona airport that you would not offer any food or beverages. This was a 5+ hour flight. Second leg SEA to RDU, on offer of beverage and a package of cookies, did not offer a second beverage service for a 5+ hour flight. I would have asked for two waters if I would have known. I used Clorox wipes to clean my area (Prem. Econ.), wipe was dirty when I was finished. Makes me wonder if they did a good job cleaning the plan.

Not Verified | Great flights and crews in each direction. I went to see my uncle who turned 90 on the eleventh. He had recently lost his wife and was alone. I told him I was coming down and would fly into Springfield, MO and drive from there. He agreed and was pleased that I made the effort. The flight down was a day flight which was unusual for me as I typically do a red eye however, I decided to split up the trip and stay at a nearby hotel in Seattle. I was up early, went through the TSA checkpoint in a somewhat timely manner and grabbed a cup of coffee at the Alaska Lounge. We departed on-time as has been the case with most of my Alaska flights. I sat next to a fellow who had been an F-4 jock back in the day and we spent much of the flight swapping war stories. The flight itself was fine, the crew was great, personable, professional and pleasant to deal with. We arrived on time. I then eventually found my AA flight to Springfield. Had a great time with my uncle, celebrating his 90 years. The return trips were great. I flew in First on three of the four Alaska legs and really had no complaints other than the breakfast meal I had pre-ordered was not available, I had the fruit and cheese choice which is fine with me anytime. Again, I landed in Seattle on-time and back to the hotel to break up the long day. Off to SEATAC the next morning and spent 3 hours at the Alaska Lounge watching the airport activity and drinking some great coffee. Our flight back up to Anchorage was great for me, the fellow next to me was not a happy camper though, he did not get what he ordered for breakfast and vowed never to fly Alaska again. I tried to tell him that things are different now thanks to Covid-19 and we all need to adjust a bit in regards to changes. He was not going to change his mind though. I guess I am just lucky in regards to my flights on Alaska. I read other trip reports on this forum giving very low ratings and I cannot believe what I am reading. I have yet to be disappointed in regards to flights, crew professionalism, on time arrivals etc. Yes, they could have more food in First I guess, but if that is your only worry be thankful, the folks in back don't get any. For me, I am pleased that they provide the services that they do in a safe and professional manner.

✅ Trip Verified | For an airline called Alaska Airlines you think they would be more ready for cold weather. Especially since 100% snow was forecasted in Austin over a day before my flight. Regardless had to sit in the airplane for 3 hours to wait for them to defrost the plane. This was for a 4 hour flight.

✅ Trip Verified | Me and my family paid extra to have premium class in row 10 and 9. We reserved these spots many months before the actual flight and a week before our plane ride they separated me, my mom, and my 4 year old brother into separate rows far apart from each other. They told us we would have to wait until we get to the airport to change our seats. So we get to the airport and the guy at our gate was so beyond rude and would not give us our original seats we paid extra for. He was able to get our family together again since my little brother can’t sit in a seat by himself, however he put us in the very last row of the plane, row 32. I’m so beyond disappointed and mad at Alaska airplanes. They always change your seats even when you pay extra however this experience was the worst I’ve ever been threw. Highly suggest you chose a different airline than Alaska.

✅ Trip Verified | I was on an aircraft that was delayed by a headwind and upon landing due to jet bridge problems. The stewardess continually said we were still early, even though we were not and my next flight was already boarding. When I asked what gate we came into and expressed concern for my connection, she said I booked them too close together. If that was the case, why did Alaska let me book a trip with an unmakeable connection? They hadn't and it wasn't. I made it by a hair after a sprint through the Seattle Airport. The stewardess on the first flight was extremely unhelpful and offered only a rude platitude to me as "help." They should know people have tight connections and should have offered me first off the flight, as I have seen before. Instead I had to rudely ignore covid deboarding protocol and sprint to the front, then off the flight to just barely make my next one. I originally was trying to have the stewardess notify my next flight that I was coming, but I never even bothered asking since she clearly didn't want to help me.

✅ Trip Verified | We were delayed by about two hours, so instead of following the normal procedures everyone was shuffled on board at once, besides the disabled and gold mileage members. The seats were very thin and hard, although the recline angle was comfortable and the adjustable headrest was soft. Very little storage space in the seat back pocket, ended up putting my things on the empty seat besides me. There was also no coat hook, which is common on European airlines. The service was mediocre, there was only trail mix and your average drink options, although the attendant was kind enough to pour hot water into my own cup of noodles. There was no second service, however passengers were free to pick up drinks and snacks at the back. The wifi was slower than Delta, and the texting plan only worked half the time. There was no seat back screens, and entertainment was meant to be streamed from your own device. We paid 72 for the saver tariff, as well as 30 dollars per bag. The tickets were even cheaper than Spirit Airlines, which makes it definitely worth the value.

✅ Trip Verified | Our flight attendants truly made an exceptional trip for us! We had to cut our honeymoon short due to complications with flights. They were able to help make it a fun and memorable night, getting us safely home. This was our first time flying with Alaska and we will be back.