Alaska Airlines

✅ Trip Verified | Alaska airlines ruined or vacation. We spent 4 days dealing with cancelled and delayed flights (I could go on for days with all we had to deal with) and the worst part is that Alaska Airlines didn’t have the staff capacity for us to get all our cancelled flights rebooked. We waited in lines for hours to rebook several flights because they only had 2-3 people working at the customer service desk and when we tried to call to rebook, we never received a call back from them. Some of the employees were helpful and kind but some were extremely rude and clearly stressed. The cherry on top was that they lost our bag with our ski gear in it (the whole point of the trip was to ski) and we still haven’t heard anything back from them about our lost bag (they lost our bag a week and a half ago). Also when we did finally get on a flight is was SO dirty. They clearly do not clean their planes at all.. which is pretty concerning during a pandemic. Attached is a picture of the Lysol wipe I used to clean only my seat. So long story short, we ended up paying an extra $700+ because of hotel rooms needed due to cancelled flights and also items purchased due to lost luggage (they couldn’t find any of our bags after the first cancelled flight). Alaska won’t get back to us but when we do finally get a chance to talk to someone, I’m sure they won’t deem it’s us for any of that. Just take it from me, please avoid flying Alaska Airlines at all costs. I don’t want want one to have to go through what we went through.

Not Verified | Never ever will I spend a single cent on Alaska Airlines again. They delayed the flight 15 minutes from its original time which I can live with. Departure was 6.35 and Boarding started at 5.40. However they didn't start boarding the plane until it was supposed to be taking off. We had to wait an additional hour for them to load the luggage on the plane. The flight was supposed to get in at 9.14 but didn't get in til 10.05. Worst time management I've seen from anyone.

Not Verified | Overall good flight and service. I can't complain The flight from Atlanta was late leaving for fueling but it was s good flight. The return flight also left late but the staff were courteous

Not Verified | This is the worst airline ever, I can't even begin to say how inconvenient. After delaying my flight, "undelaying" my flight, delaying it again, they cancelled it and where not able to book me another flight in a reasonable time. If you are going to cancel a flight due to weather, there is no reason you can't simply delay it 24/48 hours instead of all out cancelling. I have also flown with them multiple times and always sign up for text or email updates on flight status and they've never sent me an email on flight status.

✅ Trip Verified | Alaska Airlines has poor customer service. Overbook their flights over sales, ensures that every plane requires people to check luggage because they overbook. Out of 8 round trip flights every flight has been delayed except for 1. They could care less, they are always delayed. I’d suggest to book with a different airline and save yourself a headache.

Not Verified | The airplane was 2 hours late to Sacramento for a flight to Seattle and then a transfer to another Alaska flight to Vancouver. I missed my transfer flight, my covid 72 hour test expired because of the flight to Vancouver delay. I was forced to stay overnight in Seattle and take a $250 covid test the next morning. The plane to Vancouver had scraped paint on it and looked like it was falling apart. I will never fly Alaska airlines again if I can help it. Very narrow isles.

✅ Trip Verified | This airline is a joke. I’ll never book a flight with them again. We had a flight from lax to Newark and we waited on taxi mode for 1h20 min. Now that we’re trying to go back home they just postpone take off the time. Also, i asked the girl at the gate to change my son’s seat because we had a car seat and didn’t want to be separated. And without asking if that was ok, she moved us from row 18 to row 32. She did that without asking. This is not ok. As I’m writing this, the plane is two hours late. As i said, never ever again Alaska. And ps: they don’t have any screens on their planes for flights longer than 5hours.

Not Verified | Promised early boarding if they checked some of our carry-on luggage. Against my better judgment and gut feeling, and being assured it would arrive with me. Nearly 2 hours later at IAH they are trying to find my and others luggage. Ticketing agent was extremely rude, to me and everyone who was there. Someone is on the way, yea right. So no luggage, rude people, having to walk out on the tarmac to board an airplane like eons ago. I will never fly Alaska again. Full Stop! Another place will describe the very dirty dysfunction IAH Airport. Bathrooms down right nasty. I needed my carry on. Going to a hospital here. Need my things for my stay. Alaska you are the worst.

✅ Trip Verified | Review is for customer service person, Rafael. Four friends and I needed extensive help to use credit we had from a cancelled 2020 reservation. Rafael from customer service office was extremely patient and helpful. He walked me through multiple steps (including registering for a mileage plan, finding each icon on the website I needed to click on in order to enter credit data and reservation data. He explained the difference between a confirmation number, a certificate code, a certificate pin number, etc. He never lost his temper even though he needed to repeat himself multiple times, and waited for me to complete each step to ensure I was inputting everything properly and navigating to the next step successfully. This took a considerable amount of time, but in the end I was able to rebook our flight for the 5 of us for April 4th from LAX to Portland and return April 10 (on first class) which would not have been possible without Rafael's assistance. No wonder you have him in customer service. He promotes excellence, efficiency and customer-centered service for Alaska Airlines. We are grateful for Rafael. I hope you feel the same way from your excellent employee.

✅ Trip Verified | Baggage service misplaced our bags, no apologies just jokes. Took one and a half hours to rectify. Agent in Baggage services has no business being a supervisor anywhere. The customer service rep just sat and ignored me, terrible customer service.