Alaska Airlines

Not Verified | The worst costumer service I have experienced flying, we had a horrible experience with our flights. First they changed our flight dates and times 20 times, without a warning or a call. Then on our last flight returning home, we arrive to check-in our bag 1 minute late and they wouldn’t late us get checked in and they made us miss our flight. It’s a policy of the airline so we sort of understood. However the person behind the counter + the manager treated us so badly, they spoke to us in a loud and sassy tone that it was unacceptable. Not only they spoke rudely to us, they wouldn’t help us in any sort of way. We had to wait +10 hours to try to get into another flight which they couldn’t even guarantee until the last minute of the flight boarding. When we went to ask the people on the desk about information on the flight they where even more rude than the ones in the morning. They brushed us off several times, and they even told me not to bother them again with any questions, when of course we were worried it was 1 am with nowhere to stay to sleep if we weren’t able to catch the flight. Not only that, after they kept us with the intrigue of waiting we where finally able to get in the flight. The pilot was horrible, the flight moved like a blender and a lot of passengers were scared, I have been in other flights where the pilot apologizes for the movement and warned in advance for what was coming, everything was taken by a surprise. Also if you ever fly with this airline on a 7 hour flight they won’t pass anything more than a cracker and sell you a cold nasty plate of fruit and cheese so be ready to bring snacks and food. On our flight to Alaska we did 7 hours from Miami to Seattle without any food then when we arrived to Seattle it was 11pm and everything was closed. Then we had to take a 4h flight to anchorage and arrive at 2 am with everything closed.

Not Verified | I will never fly this airline again. This was the worst flying experience I ever had. They made us wait at the gate for 2 hours. Then at midnight cancelled our flight. They had 2 people at the desk to help about 300. I called customer service as I waited and after holding for an hour I got someone to help me on the phone. She advised that I can either let them rebook me in the airport or she can issue a refund and I can rebook my own travel. Since there were several hundred people in front of me I asked if I could rebook my own travel and have AA put me in a hotel foe the night since at this point it was 2am. She said she can refund me and I need to continue to wait on the line and will receive a hotel voucher. I waited till my turn at 3.30am. When I was helped the agent issued my hotel voucher. Then I asked about my refund and she proceeded to cancel my hotel reservation telling me they don’t give vouchers if you received a refund. When I explained I followed exactly what the customer service agent told me to do she ignored me and continued to repeat the same thing. I had to find and pay for my own hotel and taxis. This is offensive and an unacceptable way to treat people. If you cancel a flight at midnight thereby leaving you clearly stranded, the airline who stranded you and then advised you to get a refund should put you in a hotel. This is basic human decency.

Not Verified | What a joke of an airline. I showed up to my flight and the flight was cancelled with no notification and no one at the counter to talk to. Horrible experience with customer service from start to finish. Go elsewhere.

Not Verified | We booked a flight for 2:55pm, then we changed it to a refundable 1st class ticket for 9:00am. Later, Alaska airlines cancelled that flight and tried to move us to a flight that wouldn't put us at our destination in time. so we had to cancel the flight outright however, Alaska Airlines only refunded $80.00 per ticket and put the remaining $1100.00 in a "wallet" which we wont be able to use before it expires. So they offer a service, then cancel the service you paid for, then keep your money. this was going to be our first time flying Alaska but to be treated like this? We will never fly Alaska Airlines.

✅ Trip Verified | Stewardesses have been extremely rude to myself, the persons in the seats next to me, & a person in front of me in seat 6a. I am in seat 7C. The stewardess shoved the persons arm away in seat 7b when he was attempting to toss garbage out. The stewardess had a tag on her back & when I told her about it & tried to remove for her she “snapped” at me for trying to remove it. Also a 6 hour flight with no entertainment? I paid for internet service which was an inconvenience considering there should be in-flight entertainment which when booking my tickets it stated there would be. I will more than likely not be using Alaska Airlines again because of the rude service.

✅ Trip Verified | Our flight arrived very late and we nearly missed our next flight. Then our bags didn't show up. I shudder to think what would've happened if we missed our next flight as we had the last flight to our destination for the day. Would a hotel and meals have been paid for by Alaska or would we be out of luck? Also, the baggage fee was an unpleasant surprise. We had flight credit which should've taken care of this fee but nope!

✅ Trip Verified | Punctual, Professional and Passionate. This best describes the flight crew. Alaska brings civility back to flying. The seats are comfortable with excellent legroom. The interior including Lavs are extremely clean. The drink selection is excellent. Yes, they serve alcohol. The IFEE is top-notch. Plus, there is complimentary WiFi for texting, Facebook and WhatsApp. Fly Alaska, and experience the difference.

Not Verified | I have been an Alaska Airlines member and consumer using the Bank of America Alaska Rewards card for many years now. Each year I have paid an annual fee for benefits I've never been able to utilize. In all these years, I paid more than the going rate (comparing similar flights/dates/times on Travelocity/Priceline/Kayak) to fly many times just to use miles or what they call their companion fare. Every time it's worked out to be more expensive. Every time I feel cheated. This company tricks you into believing that there is some benefit to membership, but there is none. I have booked flights and had them cancelled due to COVID, but then they would not refund the money back. During this same pandemic, United and Southwest Airlines refunded my flights without question. They have held hostage hundreds of dollars of funds in what they call my wallet, which expires somehow, without any decency to refund it. I believe through my interactions that this company falsely advertises their services and their rates. Almost every representative I've worked with have had an attitude that really does represent this company exactly as I understand them, disgracefully arrogant and insulting! I despise very few companies, but Alaska, you are the absolute worst! Save your money, your time, your patience and do not ever do business with this company.

Not Verified | Great flight, short and quick flight, the landing and takeoffs were smooth and the flight crew was kind. Took quite a while to get off the gate, boarding was fast though. Legroom was great and the seat comfort was ok but for being premium economy, I was quite impressed!

Not Verified | So beyond disappointed with Alaska. We flew Oct 7th to Mexico. 5 families (1-2 individuals from each group) that we know about missed their flight that day. We were originally told it was due to kiosk issues (that is why their lines were not moving and people's tickets were being flagged) We had to spend 24 hrs in the airport and take 3 flights to get to our families (husband and 3yo and 5yo) in Mexico without us with no clothes) . We were told by customer service to purchase anything we may need to get us through the 24 hrs. Now Alaska management and customer service is telling us food, blanket, shuttle, pillow and medication were not necessities and refusing to reimbursee us. I did buy head phones and I guess it depends on who you ask if those are a necessity. It has been nothing but a fight the entire time trying to get compensation for the trouble. I have been a avid Alaska flyer for over 10years. And I am beyond upset with how we have been treated by management and customer service. I do not recommend them any longer.