✅ Verified Review
| Surat Thani to Kuala Lumpur. AirAsia has to be one of the all around worst airlines I have ever flown. I don't write reviews, this is the first. I travel internationally a lot and am used to difficult situations and bad service. It takes a little effort to get me annoyed. Their website doesn't work very well. It constantly kicks you off. The website won't take any of my Visa cards. Because of this, I am forced to purchase tickets thru a 3rd party such as orbitz with the same cards where purchasing add ones such as baggage is not always an option. Some flights include a checked bag, others don't. So, if their website doesn't work and you can't pay in advance, you are left with getting ripped off at the airport on your bag fees. Inflight service is rude and narrow minded. For example, I booked meal service for a flight in February 2017 from Bangkok to Hanoi. I ordered a coffee in advance, however, after traveling all night, I decided to forgoe the coffee and sleep instead. I asked for a water and was told "no, you must have coffee because it is what you ordered." I said "okay, I'll pay for the water". Staff gave me an annoyed look and pushed the cart away. I was not rude, I was not demanding, but was treated very poorly. I ended up having to flag down another attendant and ask for a water. This was not an isolated incident. Similar things have happened to me before and I seen it happen to many others. Maybe my expectations are to blame here because of where I come from, but the capacity for abstract thought seems to be lacking within this organization. Being kind, courteous and compassionate is not a hard thing. Unfortunately, there is no recourse for me. They don't care. They are so big, it will be hard to avoid them in the future, but I'll will do my best to use other airlines.