✅ Verified Review
| I booked the inauguration flight from Kota Kinabalu to Wuhan on 22 March 2016. Upon boarding, I found out that all crew were non Chinese speaking despite the large number of passengers from China. A big disappointment was that the crew made the safety announcement in Malay. Based on my observation, the crew had communication problems in assisting and handling the requests from passengers from the moment of boarding to arriving at our destination. I have flown a number of airlines in the region and in fact Chinese speaking crew are the norm for routes with high Chinese traffic. Return flight from Wuhan (WUH) to Kota Kinabalu (BKI). Wuhan International Airport is a rather small terminal with two rows of multiple check-in counters adjacent to each other. The check-in process started at 22.00 and was prompt. Boarding was smooth despite a number of flights departed at this time. Boarding was rather efficient without cabin crew greeting passengers as soon as they stepped onboard. Communication breakdown is unavoidable as all cabin crew allocated for this flight were non Chinese speaking crew. Soon after airborne, the cabin crew brought the meal cart out, no pre booked meals were served. About two hours later, I was woken by an announcement from the crew to inform any passenger who found a lost phone to return it to them. Having found no response, the cabin crew had no choice but to permit the passenger who lost her phone to make an announcement. This was not the first time I have experienced this situation. In my previous flight, one of the cabin crew had no choice but to turn to me to assist her to communicate with the passengers.