✅ Verified Review
| I was travelling from Bali to Hong Kong, where I had to transfer at KL. I only had a cabin size suitcase, and a drawstring backpack with me. I have been travelling with AirAsia many times in the past, due to the it's competitive price, even though the seats are uncomfortable, but I don't mind it for short hauls. I have always been using the same cabin size suitcase when travelling with them. So size wise, I know my suitcase is definitely fine. For my drawstring backpack, anyone who has one knows you can't really put much in it. I only had my personal documents in the bag, plus a jacket to use while on the flight. After I finished checking in, a guy stopped me and wanted to weigh my luggage. The total weight of my 2 pieces were just slightly over 10kg (the total permitted weight is 7kg for AirAsia). This is exactly what I came with, perhaps less. I threw away an old top and flip flops after this trip too. They weighed my luggage on my outward flights, I can't remember the total weight for that, but they let me through, but gave me a little advice to make sure I was within limit the next time. However, on my return flight, this guy did not let me through, he took my boarding pass away, even when I told him I was running late, I only had less than 10min left before boarding time! He said I had to check in my suitcase. So I had to quickly rearrange things in my suitcase again! After all this messing around, my suitcase was finally ready for checking it, and I was charged IDR 800k for that! My flight was only IDR 1,380,400! I could have pay a little bit more, and flew with Cathay, which comes with 20kg check-in luggage, a much comfier journey with entertainment, plus direct flight. What really annoyed me was that after I went to the other side at the boarding gate, I saw so many people with over-sized luggage. I spoke to 2 staff there to make a complaint, but they ignored me. As soon as I landed, I sent an email to AirAsia to make this complaint, there were a lot of emails back and forth, but they were not willing to do anything about it. I'm fine if they want to follow their rules strictly, but please make sure it's consistent.