AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 535 reviews
6/10
3 star Skytrax Rating
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1/10

"fine for the price if everything works"

(Germany)

Trip Verified | Kuala Lumput to Denpasar. Our flight was delayed due to late arrival of the aircraft and ATC tech issues. AirAsia informed us about the first delay on 11:30pm the day before our 7:45am flight, while this could have happened faster I was still able to adapt to it. After boarding we waited an other 60 min with very sparse information about why, roughly in the middle of wait we were informed that there are problems with ATC and at some point later we pushed back without further announcements. The seats were fine but had little comfort. No IFE or WIFI available. AirAsia is fine for the price if everything works, if you have a problem you have a big one. Our return flight was rescheduled and offered to refund or rebook. I tried to rebook. To me the saving on airfare is not worth the very real possibility that you will spend a lot of energy and time being stressed by AirAsia messing up.
AircraftA330-300
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteKuala Lumput to Denpasar
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"every flight was delayed"

(United Kingdom)

Trip Verified | Kuala Lumpur to Phuket delayed arrival of 45 minutes. I used this airline for the first time, with 4 flights in January and every flight was delayed, the one from Bali to Kuala Lumpur was a 3 hour delay. Rubbish time keeping.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Phuket
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"not very comfortable"

(Australia)

Trip Verified | The new seats were very small and not very comfortable. The old seats for the old A320-200 were a bit bigger and a bit more comfortable. For some reason the day I flew was a very nice day to fly but for some reason the turbulence was very extreme, the pilot had to cancel the distribution of meals because of it which I believe was not turbulence, it was the pilot using the plane on manual instead of using the autopilot. The flight was 50 minutes delayed but somehow made it 10 minutes late to its actual arrival time. I was happy for that but other than that it was the worst AirAsia experience. Note: The ticket was very cheap.
AircraftA320-200 neo
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Kuala Lumpur
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"staff members were polite"

(Singapore)

Trip Verified | Flew from Surat Thani to Bangkok Don Mueang for business. Booked for luggage and thus had a hot seat and also a meal. The service was standard Air sia and standard budget airlines. The staff members were polite as how usually budget airlines goes. Seat pitch at my seat (1D) was pretty OK. However I still cannot imagine taking budget airlines for long haul flights.
AircraftA320-200
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSurat Thani to Bangkok Don Mueang
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Very bad experience"

(Malaysia)

Trip Verified | Flew Johor to Kuala Lumpur. Flight delayed 3 hours 25 mins. No advance notice given the day before. Very bad experience with AirAsia, poor service, not recommended. No compensation offered on flight delayed.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJohor to Kuala Lumpur
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Staff were friendly"

(Malaysia)

Trip Verified | Flew Kota Bharu to Kuala Lumpur. Air Asia have made a lot of improvements especially in terms of punctuality. Staff were friendly. They even took the initiative to wish one of the passengers a happy birthday through an announcement. Cabin was clean, flight was on time and more importantly super value for money. The only thing lacking is probably inflight entertainment - but you dont really need it for such a short distance journey.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteKota Bharu to Kuala Lumpur
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"prepared to be refused to board"

(United Kingdom)

Trip Verified | Singapore to Bali. Have taken many flights with Airasia which have been largely positive. My last experience I arrived late (20 minutes before departure) and was prepared to be refused to board the plane. I was surprised to have to pay 3X my original fare to buy a later flight. I could have made my original flight had I been allowed to proceed without issue initially as I had no baggage to check in etc. Extremely disappointed.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to Bali
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Worst flight experience"

(Netherlands)

Trip Verified | Vientiane to Kuala Lumpur via Bangkok. Worst flight experience I ever had. The only reason I went to the check in counter at my first leg of the flight was to see whether I was correctly checked-in since I booked through a 3rd operator. Showed my boarding pass on my phone, that was all fine, and then they gave me a paper boarding pass. While boarding, I showed my boarding pass on my phone, as I had put my paper boarding pass away, they acted like I was from another world having a boarding pass on my phone. They took me out of line, saying paper boarding pass all taking my pasport out of my hands. Then at my stopover, I couldn't transfer like I normally would on connecting flights, because my boarding pass had to be verified. Really inconvenient to say the least, almost missed my connecting flight because of it.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVientiane to Kuala Lumpur via Bangkok
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"all went smoothly"

(Sri Lanka)

Trip Verified | Colombo to Kuala Lumpur. We booked 6 months before and we got a very good price lower than many others. True that you need to pre-book your meals and baggage allowance. But all went smoothly. The quality of their service is very satisfactory! However selling food and Duty free items on board is bit unprofessional.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteColombo to Kuala Lumpur
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"refused to let me board"

(Bangladesh)

Trip Verified | I bought tickets for Kuala Lumpur to Penang return. At Penang airport I reached check in 30 minutes before flight time. However, they refused to let me board and simply said I had to purchase tickets with their next flight as gates are closed. The money I had paid for the flight was wasted and I was forced to purchase another one way ticket to KL from the airport with Malindo Air. I could understand if it was an international flight, but the fact that they refused to allow me to board with 30 minutes remaining is unacceptable.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Penang
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no