AirAsia

✅ Trip Verified | Third time we experienced delays. Crew seem confused, no clear information. Must rely on internet to learn the reality of the delay period.

Not Verified | I recently had the misfortune of booking a flight with Air Asia, and it was the most unreliable and frustrating experience I have ever had with an airline and I have flown over 2 million miles mainly on Delta. Not only do they have no live customer service agents to assist with any issues, but when their systems fail, there is absolutely no recourse for the stranded passengers. I was left stranded at the airport with no way of reaching anyone for help, and it was a nightmare trying to get any sort of assistance. It's absolutely unacceptable for an airline to operate in this manner, and I believe they should be held criminally liable for essentially stealing money from their customers. If you cannot provide the service you charged for and you do not have a live person to resolve issues with you airlines you are not operating a business. I would strongly advise against booking any flights with Air Asia, as their lack of reliability and customer service is a major red flag. Save yourself the headache and book with a more reputable airline.

✅ Trip Verified | I booked a Manila to Iloilo flight for 1120am. It got rescheduled due to operational issues to 730pm. Then I get another notification that it is rescheduled to 830pm. I am keeping my fingers crossed that I don't get rescheduled a 4th time though I would not be surprised. I filed a complaint on chat. The agent responded like a bot. Overall very poor. All the prior reviews I read were not kidding.

✅ Trip Verified | I paid for "premium" and couldn't even use self check in. Nearly missed my flight after having to wait in line for an hour to check in because self check in wasn't working. AirAsia has no excuse for being so incompetent.

Not Verified | Non-stop delays! Delay over delay over delay. My flight was 4hrs delayed, but they keep on adjusting the time whenever etd comes close. They could have set a particular time and follow through on that. Might as well they give 4hrs so why not set a given time they can follow. Unprofessional!

✅ Trip Verified | I checked in at counter with two of luggages, one of them is golf bag (11kg). All total weight was 20kg , which is under the limit. But the girl at counter use her mobile to check all the rules then told me that my golf bag is sport equipment, which incured a extra fee. Told her taht I've been travelling with that golf bag around Asia,no airlines charge fees. Even AirAsia didn't charge me when I flight from Singapore to Penang. She insisted and ask her supervisor, the guy even didn't listen at all and said 'She is doing her job.' To avoid to delaying the people behind me, I paid $140 extra for that golf bag.

✅ Trip Verified | Narithtra and Apiwal helped me alot during my check in even though I was misguided by airport staff they both looked after me to change my flights and provided me excellent customer service. Thank you Air Asia to have such great skilled customer service representative who looks after customer and provides great customer service.

✅ Trip Verified | Don't normally use low cost airlines, apart from Air Asia who tend to do a good job. Kuala Lumpur to Nha Trang with Air Asia offering the only direct flight, check in if you have bags is not easy but otherwise boarding was done well. The seat was comfortable enough for this short 2 hour flight. Departed on tie and arrived a little early. Returning check in much nicer experience, had pre-assigned seats with extra legroom, also ordered food on this leg which was actually fine. Departed on time arrived back in KL on time, bags off quickly great service.

✅ Trip Verified | The flight was half empty and we were all seated together 3 persons 6 persons per row. We politely asked if we could change seat in order to get more space and make everyone happy but the flight attendant was very rude to us and refused for anybody to switch seats.

Not Verified | I am unhappy with the flights with AirAsia because in Penang I got my ticket for KL but the worker said that I could get the Phuket one from KL, she didn't even try to check things out and the weather was not well in KL so the plane went Penang to KL and Penang to KL. They said that they will help us out if we miss the plane. When we arrived to KL we had no ticket and the workers in the airport didn't explain clearly so we missed our flight and when we tried to book another flight, the worker said that it was too late to book a. 8.20 flight to Phuket when it was an hour before the fight. She gave us a flight the next day, I wasted my time and the money for a taxi and hotel.