AirAsia India

Not Verified | Absolutely worse service. No customer care agent available to speak. My flight got cancelled because of some technical reasons by AirAsia India and i will get the refund amount after deducting 1000 rs from the total amount i paid. Regret to choose AirAsia India. Will never choose it again nor will refer it to anyone.

✅ Trip Verified | I have taken flight with my family from Srinagar to Pune I5 737. Flight details was there will be 35 minutes halt at Delhi airport and Pune passenger will not be allowed to off board. When flight landed at Delhi air hostess announced that Pune passengers need to contact ground staff. We were total 8 Pune passengers which include kid of 2.5 yrs and senior citizens also. Ground staff told us that we have to off board and take another flight of AirAsia which will take off at 22.50 and handed us another ticket. The Srinagar flight landed at 22.20 then they take us from bus to exit and asked us to go from internal transfer with again all handbag checking. At ticket scanning the new tickets which they handed from that 2 tickets were not scanning and throwing some error in their system. So we have to wait there for 10 minute to get the clearance. After that ground staff was asking us to run till gate number 49 to get into another flight. With us as mention having senior citizens and also a kid, literally we had to run with all our hand bags. At gate 49 AirAsia person was saying to us that previous flight do not have that much of capacity. This is the worst management I have seen till now they are not aware about their flight capacity and asking passengers to take another flight in mid of journey. Thank you Air Asia for this pathetic experience and we will not travel with you any more.

✅ Trip Verified | I strongly recommend not to use AirAsia India. I have to raise a very serious concern about baggage. On 21st May we two families landed Srinagar at 1:30 pm, out of our 6 bags 1 bag was missing on the belt, upon asking they said bag was left behind for scanning it will come in next flight, after several follow up they delivered the bag to , me at hotel but the bag lock was tampered, bag got damaged for which I have sent email to nodal officer but the reply I got from them was asking age of the bag, invoice of the bag, that means they can do this by compensating by age of the bag which I have used only 3rd time.

✅ Trip Verified | I booked a flight from Delhi to Bangalore on 1/6/2022. I booked this ticket on 24/05/2022. Since I stay far away from the airport I choose the 9.30am flight. But on 27/05/2022 I got a message from AirAsia stating that they have cancelled my flight and they have re-accommodated me to another flight which is from Delhi to Visakhapatnam and Visakhapatnam to Bangalore but the problem was with the flight timing which is at 6.00am. If I need to get this flight I have to be at the airport by 4.00 am, which is impossible for me based on my location. I booked a premium ticket so I tried to change the date but I have to admit that I choose the wrong date in panic. Then I tried to cancel the ticket but the AirAsia agent told me that they can't refund the amount. It is their mistake for cancelling the flight and they won't refund for it. I usually prefer Indigo, I have never faced such problems but for a change I went with AirAsia for the first time and now I really regret my decision. I will never ever choose AirAsia again in my life time. This is opinion.

✅ Trip Verified | I had worst experience with Air Asia airlines today with flight from Delhi to Jaipur. At check-in unnecessary harassment to my 14year old, first with ID, not convinced with Aadhar card. I had to rush to give money he asked to pay as compensation, as my child's boarding had started. I had no option but to give money. Allowed luggage is 25kg, which I clarified twice before doing online check in, this guy says only 15kg. Now again pay money for extra luggage. Very disappointed with AirAsia India.

✅ Trip Verified | I want to highlight 2 pathetic experiences of AirAsia India here; One is the latest one wherein my younger sister was forced to miss her flight when no assistance was provided to her and she was held back by the staff till 2.30 when she had reached the airport at 2.05 PM. No one had helped her by escorting her through the security check. My sister is 18 years old and was travelling to Srinagar, AirForce Station to my sister, I purposely booked AirAsia, because I being a Tata employee prefer Tata products and services and also my sister being travelling for the first time alone, I took the leap of faith in AirAsia. However, rather than getting assistance she was stopped and held back by the staff of AirAsia itself which led to waste her time and missing her flight. When tried to negotiate with the staff they offered her to pay them 8000/- INR for the upcoming flight. I tried to speak to one of the executives over the phone and she rudely responded saying that drop an email, I can't help. I am done with AirAsia India and would definitely make sure for everyone around me.

✅ Trip Verified | I had booked this flight a long time back in February so the fares were much cheaper. The web check-in process was smooth and it is observed that if one selects the default seats, they are free of cost however if one selects any other seat then a small fee needs to be paid. The bag drop was in terminal 1 of Mumbai airport which was done in a jiffy. Boarding started well ahead of time and the leather seats were good however for a taller person they might be slightly cramped. I was pleasantly surprised to know that I was entitled to a corporate meal as that was booked during the time of booking and so a small veg roll with some mango juice was provided on the flight which was quite good. The crew were friendly and welcoming during boarding / de-boarding. All in all a satisfactory flight.

✅ Trip Verified | I booked an air ticket from the Air Asia website and paid with my MasterCard. A transaction fee was also deducted. When the flight was rescheduled, I opted for a refund. It was confirmed in the WhatsApp chat. The refund was processed on 12 Nov 2021. But the money was not received on my Card. I contacted them repeatedly regarding this issue, but every time I was informed that the money was paid from your end. I repeatedly had long queries at my bank. The bank checked everything and said no money was issued to my MasterCard. I have been contacting them for more than 2 months at least 10 times. No effort was made by them to refund. Only empty words. This has been a terrible experience for me.

✅ Trip Verified | We had booked tickets to Bangalore back in January where the fares were pretty reasonable. It was observed that during the online check in, once can do the process 12-14 days before the flight and also the default seat selection was free of charge which is well appreciated as other LCCs usually need the passenger to purchase the seat. The baggage drop was smooth process and the boarding also started on time and was greeted upon boarding by a crew member. The seats were comfortable enough however on longer flights this could be an issue where the seats might be cramped for someone on the taller side. The flight itself was uneventful however before landing, the crew distributed small perfume bottles which was a very nice and unexpected touch because in this era where airlines try to look for every opportunity to charge passengers, this gesture of providing free Titan perfumes was much appreciated. I would consider flying Air Asia India next time for the right price.

✅ Trip Verified | Worst experience from AirAsia India as the service offered were horrible and non professional. They cancelled the direct flight a day before our journey and reschedule a long connection flight for travel without our consent which made us sit in the airport waiting area for 10 hours without any customer service from the airline.