AirAsia India

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 124 reviews
4/10
No Skytrax Rating
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7/10

"staff was good"

(India)

Trip Verified | The seats were comfortable, leather covers on the seats provided premium look and comfort. Leg room was low as per my height (5 10), staff was good and services were also good. Ground staff was helpful. Due to some reason i wasn't able to check in and book my seat, i requested on the counter he allotted me the seat although he requested for a positive feedback to be written.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Goa
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"It was a great experience"

(India)

Trip Verified | The service of the head Airhostess Ms Kadoyee was very impressive, she was very Humble, understanding to all our grievances and explained in details about the various facilities and services in the flight. It was a great experience flying with AirAsia. Luggage arrangements and boarding was excellent. Personal care with senior citizen was a great sign of humanity and consideration. Thank you
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTulihal to Delhi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Terrible experience with check in"

(India)

Trip Verified | Terrible experience with check in at Goa airport. I had paid for the much advertised Red Carpet service. There were only 2 counters open and both, (including one which was supposed to be red carpet) were crowded and disorderly. There was no premium feel and I had to go to the ordinary counter for baggage drop. Felt cheated for paying for a service that the airline could not offer and it appeared to be a way of fleecing customers. Check in staff were not sympathetic and did not care. Pathetic service. Will never travel by AirAsia India if there is a choice. To be fair to the airline, the only good experience was the hot and good food served on the flight.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGoa to Delhi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Awesome polite cabin crew"

(India)

Trip Verified | Great fares. Excellent ground staff who calls you to let you know gate is closing. Awesome polite cabin crew. Comfortable seats. Excellent service. Good food.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Kochi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"such a lovely staff"

(India)

Trip Verified | The ground staff Ms Piyalis at Kolkata behaviour was excellent. She helped us in completing all the process very fast, she was cooperative and very humble. Thanks to AirAsia for having such a lovely staff.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKolkata to Kuala Lumpur
Date FlownSeptember 2022
Ground Service 12345
Value For Money 12345
yes
2/10

"Boarding was delayed by 30 min"

(India)

Trip Verified | From making a reservation first they canceled the morning flight, they shifted the passenger to afternoon flight. Boarding was delayed by 30 min. A small seat if someone is broad and and heavy weight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGoa to Delhi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Overall a good flight"

(India)

Trip Verified | On this flight as my travel agency had performed a group booking check in online was possible just couple of days before the flight. However when tried to print the baggage tags at the airport kiosks, I was unable to do so. The check in desks helped to drop the bag and I was pleased to note that during the boarding process, the staff was ensuring that people board as per their zones and this also helped prevent overcrowding during boarding. As the flight was a bit on the lighter side, the crew made me sit at an emergency exit row seat free of cost which was really great as the legroom was really good for a 2 hour 20 minute journey. The flight landed also on time and baggage retrieval was also swift. Overall a good flight. Appreciated the gesture of the crew allotting me an exit row seat.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKolkata to Bengaluru
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"my experience was not pleasant"

(India)

Trip Verified | Vizag to Delhi and my experience was not pleasant. I booked international baggage and additional Baggage along with VIP for all 3 passengers. Other PNR only VIP. When I booked I had questions about baggage allowance showing 45kgs per passengers so called customer service (Twice) for clarification and suggestion for carrying 60kg per passenger. With the answers provided I was convinced and proceeded with the same. When i reached the airport at the check in counter the staff informed me that my luggage is overweight and i need to pay, initially i was trying to explain what's my understanding from customer service rep of airasia, immediately i was cut off by the line manager standing there in suit saying "how can you believe customer service guys and you must know". When I responded that i have call records he said ok lets play them now and listen to check in. When i was trying to play the record he again cut me off saying what exactly is my problem as i should be aware of baggage allowance policy and started laughing with his colleague. This was very insulting in front of my family as they felt very embarrassed to be treated like novice flyers. I responded saying I will deal with this later, let me get checked in and paid the extra money and while leaving the line manager along with other staff were murmuring and laughing. Soon one of the staff approached me, looking that we were upset, saying "sir we will do what we can do to raise a service note of what happened here" and apologised and left.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVisakhapatnam to Delhi
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"thankful to them"

(United States)

Not Verified | Due to some unexpected scenarios, I came to airport few mins before the flight time and boarding time was supposed to be much before that. I was about to miss my flight but the AirAsia team cooperated a lot and helped me board the flight which was very kind of them. I would be thankful to them. I hope this kind of service continues for all the different airline carriers also.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRanchi to Bangalore
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"allow normal size sports equipment"

(India)

Trip Verified | I’m glad Air Asia allowed my tennis racquets in the checking luggage without extra charges both ways Bangalore - Bhubaneswar. AirAsia’s policy to allow normal size sports equipment without extra charges is highly appreciated.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBhubaneswar to Bangalore
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes