Air Serbia

✅ Trip Verified | Amsterdam to Thessaloniki via Belgrade. Air Serbia became a really poor airline in Business Class. It used to be the best in Europe, now the worst: only 1 claustrophic row (curtain directly behind you and bulkhead in front of you) with those uncomfortable rockhard, straight up slim recaro seats, no pre take off drink, no pillows, no blankets, no PTV, no meal (you get a small cardboard box with a few local snacks squished / smashed into it and every flight the same one), no placemat, paper napkins, plastic glasses and plastic cutlery. As a desert you get a tiny biscuit wrapped in plastic and heaven forbid if you ask a second are told no. Only 1 allowed, even though they have plenty, as they sell them in economy. Personally, I think this is now the worst Business Class in Europe. I can't think of an airline where the offering is so poor. Wifi was also broken.

✅ Trip Verified | Belgrade to London. Was charged overweight for one of the suitcases. There were three of us with each having ticket with bag allowance. We ended up having only two suitcases - one 23kg and the other 26kg. We were charged for one suitcase being three kilos over weight limit even though we have not had a third suitcase and the weight of the disputed suitcase was below usual occupational health and safety weight for the airport luggage handlers. Weight limit was not written on the tickets issued at all. We travelled with same suitcase arrangement few days before on different airline using same e-ticket and had no problem. The whole experience was - blink the wrong way and you'll be charged. Previous customers were telling us that you may get charged if you have not done internet check in - well I was not sent a link to do it and somehow we did not ended up being charged for it. The seats are a bit better than in your local park but do not expect much comfort. The plane seemed quite new and the flight was smooth but for the price of the tickets paid the experience was way below any budget airline I ever used and this airline is not advertised as a budget airline for the start.

✅ Trip Verified | Zurich to Beirut via Belgrade. My worst traveling experience ever. Spent two days traveling from a country to another all because of heavy rain in Serbia. First my flight was delayed (1h30m) from Zurich to Serbia and when we arrived to Serbia my connection flight to Beirut left and they postponed my flight for 2 days and send me to Greece only to be told that I don't have a ticket to Beirut.I don't recommend taking a flight with this airline.

✅ Trip Verified | Brussels to Belgrade. Low cost airline with insanely expensive tickets. Flag-carrier without a single reason. No free check-in at the airport, no free seat selection at online check-in, no free food, no free beverages, flight delayed, passengers who completed online check-in could not board and had to have their boarding tickets re-issued at the gate. Disastrous experience.

✅ Trip Verified | I paid 300EUR to fly Thessaloniki to Moscow via Belgrade. The return was a trip of more than 14 hours duration together with the stop, and I could not be offered even a glass of water. The fare is not corresponds to a non low cost company, except if they decided to change the type of the airline. Seats were comfortable and clean. But they had already deactivated the multimedia smartphone entertainment system which was offered a year before without to provide any other option.

✅ Trip Verified | Moscow to Amsterdam via Belgrade. Got the Air Serbia tickets because they were very cheap. I must say that I took Air Serbia flights many times in the past, and the airline has become a shadow of its former glory. First (around 2014-5) they used to serve hot meals in economy with real cutlery and a vast selection of drinks, including liquors and wines. I couldn't recommend them enough back then. Then (around 2016) they got rid of printed menus and real cutlery, but the experience was still nice. Then (around 2017) they got rid of liquors and hot meals, replacing them all with a small sandwich. And now let's talk about these flights. Moscow-Belgrade. A jam-packed A319, but the seat pitch is, honestly, great. I am 195 cm tall and I was very comfortable in these slimline seats. Nothing was free onboard, not even water (2 EUR for a small bottle). You also have to pay for the seat selection, but if the system grants you a poor one, you apparently can ask the check-in staff to change it for no extra charge. The connection (only 40 minutes) was hectic, with no assistance from Air Serbia staff, and I almost missed my next flight, getting on when the sign said "Gate closed". Belgrade-Amsterdam. A full A319, the onboard experience was pretty much the same. Amsterdam-Belgrade was delayed for almost 3 hours without any explanation or a single apology, which was very disappointing and left a bitter taste. The cabin crew seemed clueless and, honestly, were quite rude, which I never experienced with Air Serbia. Otherwise, a half-full flight made for a comfortable journey. I had to wait for my luggage for over 30 minutes, but surprisingly it made it, despite the short connection. So that is a plus. Belgrade-Moscow. A semi-full A319, where I ended up with a row to myself, was also delayed for 2 hours without any apologies or explanation. The cabin crew were so awful, I couldn't believe it. First, the flight had no business class passengers, and the seating is identical, so the whole plane was all-economy. When I left my second-row seat to use the forward restroom, the crew told me to go to the back of the plane for whatever reason. Then they closed the curtains (the first row had no passengers) and had a very loud "party" right in the first row of the cabin where they had their crew meals, laughed, used the "closed" bathroom and just had a very pleasant time with no concern for the passengers. I found it to be disgusting, to be honest, as I've never seen the cabin crew that cared so little about the passengers. Overall, Air Serbia is a very poor airline nowadays, which resembles many low-cost carriers (and not the good ones). The redeeming qualities are their ability to handle short connections (if you can run) and spacious seating, otherwise I find no reason to fly with them ever again.

✅ Trip Verified | Athens to Belgrade. Over the course of the past 2 years Air Serbia has been declining on the services it provides. Mid 2016 you could get a ticket for 120-140€ (with return) with the ability to choose your seat, 23KG included and meal/beverages. During 2017 the price increased to 140-170€ while the ability to choose your seat was removed. This year, the prices went up to 145-150€ (initial) and does not include any of the original services. No luggage, no food & beverage nor the ability to choose your seat for free. Eventually to have only a 23kg bag (not food or pick your seat), you got to pay between 185-200€. Thats 52% price increase without 2/3 of the services being completely cut. When I tried to complain to the ground service (ticket sales / check in) the staff didn't comment and asked me to leave a complain on their website. 2+ Months later and no response obviously.

✅ Trip Verified | I am completely unimpressed with Air Serbia. Everything about this airline is like a low cost carrier except the fares, which are quite high! Nothing onboard is complimentary - not even water. In addition to being expensive, service onboard was slow and the menu options unappealing. (The coffee was just awful). Preboarding for families with infants doesn't exist, and luggage limits are ungenerous and strict. Customer service lines at the Belgrade airport don't connect, and online customer service was unhelpful, referring us only to the same numbers that don't work. I have heard Air Serbia used to be a decent full-service airline but no longer. This airline is truly for the birds.

✅ Trip Verified | 2 years ago, I would have recommended Air Serbia to anyone. You got a complimentary hot meal and drink, reasonable prices and friendly cabin crew. Recently the airline has taken a change for the worse. The prices are very high and do not reflect what you receive during the flight. Like a low cost airline, food is only given to those who pay extra so very unprofessionally (for a supposedly high cost airline) only half the passengers eat food. Not even complimentary water is given to passengers. Furthermore the cabin crew seemed to have no idea what they were doing. They were impolite and struggled to hand out food, to those who paid extra. As a partner of Etihad Airways you would expect great reception and hospitality. The prices are high but in reality they act as a low cost airline. Wizz Air does the exact flight for a lot cheaper and still I bet I will enjoy the flight more.

✅ Trip Verified | Belgrade to Milan. Terrible service, too expensive, strange rules for cabin bags, rude employees, bad organization. In airplane there is no free food even when you pay for bought bags.