Air Serbia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 303 reviews
5/10
3 star Skytrax Rating
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1/10

"had a very bad experience"

(Cyprus)

Not Verified | We had a very bad experience with Lost baggage. We were travelling from Cyprus to Barcelona through Belgrade and they lost our baggage. Our bags had clothes and skis that were intended for our kids races in Andorra. Nobody was answering the telephone and there was no way to get in contact with them. We were very frustrated because they were going to miss the races. We found a WhatsApp number who answered to our messages and it turned out to be scammers that we were trying to charge us $100 for information on how to get our bags back. We ended up driving 8 hours to the airport of Barcelona and back from Andorra, where we found our bags without being even being called the following day. This was a connected flight and they did not bother to transfer our bags from one plane to the other. Needless to say our kids lost the first day of races in Andorra and were disappointed. Will never travel again with this company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCyprus to Barcelona via Belgrade
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience!"

(Germany)

Trip Verified | Worst experience! Air Serbia managed to lose our luggage and we were left in the blue for several days about the whereabouts and when we will get our luggage. Other passengers from different flights had to experience the same. We stated a claim on their website within the legal limit (in November 2023) for our expenses and haven’t heard anything back. Custom Service does not reply, Social Media is only making excuses. Never again with Air Serbia.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Palermo via Belgrade
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no one knew what's going on"

(United States)

Not Verified | Had no choice but to fly this on a last minute. Literally no one knew what's going on from the ground crew. Changing gates. Pretending to call a supervisor but then making up excuses.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Belgrade
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“We were hungry whole flight”

(Croatia)

Trip Verified | My girlfriend and I bought extra leg room tickets from Belgrade to New York with Air Serbia. We were in the middle row with 4 seats, nobody was seated next to us. From 4 seats not one of the seats had a functioning entertainment system so we were doomed to stare at the wall for 10 hours. Horrible service as well, we were offered a piece of grilled cheese with some vegetables once we started flying and a sandwich an hour before we was about to land. We were hungry whole flight. Not to mention only while serving the food we were offered drinks. Drinks were poured from the bottles instead of standard cans. Oh and no wifi during the flight lol. Don't fly with Air Serbia unless you have to.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBelgrade to New York
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“denied boarding for my dog”

(Portugal)

Not Verified | On Monday I was supposed to have a flight from Porto to Belgrade with my dog. I paid for my ticket and additional cost for my dog. Then Air Serbia denied boarding for my dog because he couldn’t spin in the bag. I have to say that I travel all the time with my dog with many other bigger airlines than Air Serbia and we never had a problem until now. So, if you want to travel with them with your pet please DON’T! Height of maximal dimension for bag is 24 cm and I don’t know which dog is smaller then 24 cm when he is standing?! Maybe Chihuahua?! I must say that flight was delayed for 5 hours like many others flights operated by this horrible company, this is obviously common for Air Serbia. I stayed on airport in Porto and didn’t went to my home and family for Christmas because of course I didn’t want to leave my dog. Now they don’t want to give me money refund neither for ticket neither for my dog.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePorto to Belgrade
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Despicable customer service"

(Belgium)

Trip Verified | I booked an Air Serbia flight with a two hour transit. As I arrive at the gate, I learn the flight is delayed by more than 2 hours. The exact delay is unknown. I am given a 10€ voucher and a Belgian number which is out of service. I am then given a Serbian number which I call several times before getting someone on the phone. This person asks me questions then tells me to wait, never to return again! I hang up after 5 costly minutes and call one last time unsuccessfully before giving up. Will ask for a refund which (from the comments I read) I fear I might never get. I probably missed my flight to Greece. I doubt Air Serbia cares at all. Despicable customer service. Avoid at all cost.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussels to Thessaloniki via Belgrade
Date FlownDecember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"do not recommend it to anyone"

(Russian Federation)

Trip Verified | We planned a flight Kazan-Belgrade-Bologna on August 9. The airline canceled the flight after passing through security and checking in luggage. We traveled with a baby - a family of 4 people. The flight was simply canceled due to a breakdown of the plane, which had to be landed in Moscow instead of Kazan. A replacement flight was offered only for the next day with another airline and we arrived at the place more than a day later. Our travel plans were disrupted, and we were not refunded the money for our hotel reservations. The most terrible travel experience of my entire life. We are entitled to compensation. We submitted a request for compensation on August 10 (number 22160). After that, I called and wrote several times, they feed me promises to consider the application, but they do not promise a time frame. Despite the convenience of docking, I no longer use the services of this company and do not recommend it to anyone.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKazan to Bologna via Belgrade
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"requested a refund"

(Cyprus)

Not Verified |   I booked my flight in the middle of June with Air Serbia. After they cancelled my flight from Larnaca to Malaga due to airline’s unknown reason i requested a refund from the airline. I called them and told them that i want to get a refund on my flight and the card i paid was lost and cancelled. The woman didn’t seem to be fluent in English ,so the communication was hard. I called them again after one week asking how is the process going and if they need anything else from me. They sent me a new form that i had to write all the details of the lost card and the card’s details that they refund money will get it. Is been two months that I didn’t hear anything from the airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLarnaca to Malaga
Date FlownJuly 2023
Value For Money 12345
no
4/10

"31 days since the refund request was made"

(Serbia)

Trip Verified | I faced a very poor and passive service from Air Serbia when they cancelled their flight from Israel. As soon as the flight was cancelled I requested a refund via ticket provider. Ticket provider said that they have send request to Air Serbia and they can "check" it within a month or more. Usually all comanies do it within 10 days. I had same experience with Aegean airlines on route from Belgrade to Tel-aviv and they returned me money in 5-7 days. So im pretty sure that the problem is not on the side of ticket provider. After waiting for more then 20 days i decided to write directly to Air Serbia via contact form on the site. I provided all ticket information and asked for the status of refund and asked for speeding up the refund if possible. All i got is a kind of automatic answer like "go to your ticket provider, we have no information" and i got this answer after 3 days of waiting. After that I wrote another message to get information about their policy in terms of time for refund. No answer in more than a week yet. Today is 31 days since the refund request was made and my ticket provider just wrote that Air Serbia confirmed the refund. So the picture is quite obvious to me. This company will hold your money as far as they could by their contract with ticket providers till the last day. They don't care that client could need that money for another ticket or just to his own purposes. This is so tacky..
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel-Aviv to Belgrade
Date FlownOctober 2023
Ground Service 12345
Value For Money 12345
no
10/10

"helpful, friendly and professional"

(United States)

Trip Verified | From the moment staff helped me and my luggage at check in, to the services I received from the Premium Lounge; and through my flight, every person has been helpful, friendly and professional. Thanks to the stewardesses & stewards on my flight for their friendly behavior, warm smiles, patience, hospitality and comfortable atmosphere they provided. Thank you: Ana, Luka, Dejan, Stefan (I apologize if I forgot anyone). I particularly thank Dejan for offering me a seat in a quieter area of the plane, when he could tell I was not comfortable in my seat where there was much noise.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBelgrade to New York JFK
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes