✅ Verified Review
| Sydney to Los Angeles via Auckland. Having flown to the US a few times with Air New Zealand, it is unfortunate to see that their standards have slipped and service is inconsistent. Overall the experience in Business Premier was acceptable considering the special price I booked. I used to recommend the airline but I would be less enthusiastic to recommend Air NZ if paying full price for Business or if flying in economy. The check-in at Sydney Airport was absolutely appalling, the whole experience took 40 minutes and after waiting 15 minutes in the priority line I was rudely told to go back to the automatic check-in machines, despite other passengers in the business check-in being served at the counter. The check-in machines didn't work properly (which is why I went straight to the counter), so a staff member had to be located to do it for me, then I had to drag the bags back to the check-in counter to stand in line again for another 15 minutes at least. I understand this is the process when flying in economy, but this fell so short of the mark for business it wasn't funny, and the different treatment for other (older) customers was insulting. When I did eventually manage to get to the lounge in Sydney, the barista service was nice, I was able to find a seat and the choice of food was good. However I preferred the vastly superior views at the old lounge (before they renovated about 3 years ago I think). The Business Premier seats on the 777s are comfortable and I find the bed excellent. The meal service overall was fine. I prefer to dine in the lounge instead and only eat lightly on the flight. I recommend taking the Peter Gordon dining options where offered, or having the cold appetizer or soup (which they always seem to have) as those are the most reliable. The breakfast smoothies are also consistently excellent. I had waffles for breakfast and that was also good. On the return flight from San Francisco to Auckland, I found the menu options a bit unappetizing. Usually I have the fast dine option, but it was a creamy cauliflower soup which is not what I wanted, so I ended up with three courses of a cold Gazpacho soup (good), chicken main (average) and lemon shortcake dessert (average). The hot breakfast options were eggs or pancakes which I didn't bother with, I just had the continental breakfast of a smoothie then fruit and yoghurt, all of which was fine. Having taken this route with Air NZ a few times both on the old 747s and the 777s, unfortunately it is noticeable how much noisier the 777s are. Even with noise cancelling headphones, the noise was annoying on the return flight and it reduced my sleep time. The 300s are marginally quieter than the 200s but compared to being at the front of a 747 or an A380s it is loud. If you are flying to LA the 787s would be great, but the San Francisco flights are on 777s. Air NZ use the Singapore Airlines lounge at SFO. I understand it's the best of an average bunch and the only one with airside showers apart from United First. Food options in the lounge were quite good. If you want to use the showers, make sure you get in quick as they had a total of four towels and couldn't be bothered to get any in until the next Singapore flight after the Air NZ one had left, very poor service. I had to buy a towel at the airport as a result. You also have to ask them to unlock the showers, what a pain. Singapore staff asked us to leave 5 minutes after boarding was called, and they shut the lounge to clean it for their flight.