✅ Verified Review
We flew business class with Air New Zealand from Auckland to London Heathrow with a transit through Los Angeles on NZ2 on 4 August 2016 returning by the same route in reverse on NZ1 on 28 September 2016. The flights were purchased well in advance, one fare at a promotional price and the other a companion fare using air points, which made the total cost quite economical for business class flights on a direct route with no hassles. We had reserved our seats in advance, 3K and 4K on the outward journey and 5K and 6K on the return. Having flown Air NZ before we knew what to expect and weren’t disappointed. The food, service and cabin comfort were excellent on all sectors. The kiwi cabin crew on the AUK-LAX legs would rate slightly above their UK counterparts but nothing was too much trouble and the level of service excellent on all legs. Air NZ does not offer WiFi yet but Bluetooth is able to be used, which I took advantage of as the headphones provided aren’t up to noise cancelling quality of Bose or Plantronics (my choice). Take an adapter if you want to use your own phones with the inflight entertainment system. There was a fair choice of films including some with subtitles but personally I preferred my own entertainment on iPad and tablet. The transit through LAX is not easy with long distances to walk and queues for immigration and security as the Air NZ lounge is landside. The transit time is supposed to be 2 hours but don’t expect much time in the lounge especially if the incoming flight is late. My wife had wheelchair assistance and so did I on the return due to a reoccurring problem. Auckland and Heathrow were very good but some of the “assistors” in LAX looked as if they needed wheelchairs themselves. The only blemish as far as Air NZ are concerned was that they “lost” my wife’s TravelScoot, which failed to appear at Auckland on the return leg. It turned up a couple of days later after being off loaded in LAX by mistake, probably due to incorrect labelling when it was checked in at Heathrow. We would certainly recommend Air NZ business class for long haul flights and would use them again in the future.