Air France

✅ Trip Verified | We had to attend a family wedding in Kinshasa and travelled as a family group. The flight was delayed and we were stuck on the tarmac for 3 hours with no adequate food or drinks. Truly awful experience. Then they lost our bags containing clothes and gifts for the wedding. The bags arrived 3 days late damaged. They have not compensated us for the damage! They had a major server breakdown and communication via the website was impossible. We were told they lost 15,000 bags that day. The office in Kinshasa could not access any systems to register our loss but told us they would register on our behalf. Then once the process began back in the UK they would not process our claim without our bank details and then transferred a minimal amount without our consent. They said that when we gave our bank details we accepted their offer. Untrue! It has been a nightmare! We have tried to be reasonable but have been met with complete indifference. Worst travel experience in over 40 years of flying!

✅ Trip Verified | Copenhagen-Paris-Zurich-Paris on 17-18 Sep 23 deploying A220-300 and A320 aircrafts. Had to position myself in Zurich to catch my Kenya Airways (AF-codeshare) from there to Nairobi and Jo-burg. Tricky to check-in the luggage from CPH for the entire trip but by jumping the Zurich part, the luggage could be tagged simpler and eventually made it the whole way (5 legs) to Jo-burg. While Zurich became just a turnaround point with the same aircraft the return leg, however, was in business class: a clear step beyond economy, though identical, modest seats. The check-in in CPH went well but the handling agent deployed by Air France were rigid and uninterested and refused to transfer my luggage beyond the first 2 legs which caused me immense trouble and rebooking in ZRH as I could not catch my onward flight. The timeslot became too narrow to retrieve and recheck in luggage which I already informed of in CPH, but in vain: “we don’t do transfer on different tickets” despite being the same airline and even on the same (returning) aircraft. Lounges provided as elite traveller were fine in all three airports. Onboard, crew were courteous and effective. The A220 is a blessing, likely the best narrow body aircraft I have flown. All flights were clean, punctual or early. Service on board very modest, but a few drinks, hot drinks, and snack provided. Huge adavantage being elite FFP-traveller these days accessing their newer lounges and getting other perks.

✅ Trip Verified | The quality of Air France is disgraceful to the point I won't fly any sky alliance flights again. We were flying back to Johannesburg for our wedding and so wanted the experience to be slightly more special. Paid for an upgrade to business class at the airport for Paris to JHB. Firstly, we received better drinks service in economy coming back than going out in business class. After our boarding drink was poured and we were in the air I asked if I could get a drink, twice, to once be told they would be with me soon, and when we were still ignored my partner then asked for a whiskey and he was told you can wait till after dinner. I understand that if you have been drinking prior to your flight and appear intoxicated, then you are not going to be served. However, we had just gotten off of our flight from Edinburgh to Paris which we had not drunk on. This flight was delayed. We were unable to make use of any of the time in the airport lounge which had been included in our flight upgrade, so hadn't had anything to drink during our time through CDG either. Also, this doesn't even include WiFi. Secondly, at check in we were unable to upgrade on our return as the flight was full. When I discussed the delay on our last flight and our missed opportunity to utilise the lounge included with our previous upgrade she shrugged and said she didn't know and I should ask someone else. The food was bad with no in flight options provided. Only veggie, with both main and side vegetables overcooked. There is zero quality for the economy class customer experience which is ironic considering they were the most expensive of the three airline options between us and our guests who either flew British Airways or Qatar. We paid (not including our upgrade) £650 per adult return in comparison to £600 for BA and £500 for Qatar (all EDI to JHB). And again, despite being the most expensive, this included no checked baggage. Finally, my decision to never fly Sky Team again was cemented when I realised that I had not packed my toothpaste into my hand luggage on the economy fight back, so asked a stewardess if I could please have some to brush my teeth. Initially she told me they don't carry any toothpaste on board. When I didn't walk away she finally agreed that yes they do have toothpaste on board in the Business class flight bags but these are only for business class.

✅ Trip Verified | Copenhagen-Paris-Zurich-Paris on 17-18 Sep 23 on A220-300 and A320 aircrafts. Had to position myself in Zurich to catch my Kenya Airways (AF-codeshare) from there to Nairobi and Jo-burg. Tricky to check-in the luggage from CPH for the entire trip but by jumping the Zurich part, the luggage could be tagged simpler and eventually made it the whole way (5 legs) to Jo-burg. While Zurich became just a turnaround point with the same aircraft the return leg, however, was in business class: a clear step beyond economy, though identical, modest seats. The check-in in CPH went well but the handling agent refused to transfer my luggage beyond the first 2 legs which caused me immense trouble and rebooking in ZRH as I could not catch my onward flight. The time slot became too narrow to retrieve and recheck in luggage which I already informed of in CPH, but in vain: “we don’t do transfer on different tickets” despite being the same airline and even on the same (returning) aircraft. Lounges provided as elite traveller were fine in all three airports. Onboard, crew were courteous and effective. The A220 is a blessing, likely the best narrowbody aircraft I have flown. All flights were clean, punctual or early. Service on board very modest, but a few drinks, hot drinks, and snack provided. Huge advantage being elite FFP-traveller these days accessing their newer lounges and getting other perks.

✅ Trip Verified | Both flights were on-time. DXB-CDG, plane was packed. Snack box was served right after take-off. An hour before landing, hot breakfast was served with tea and coffee and plenty of drinks run. CDG-YUL, gate and terminal was changed 2 hours before flight time, so I had to run from one end of the airport to another. AF customer service person told me its not an airline's decision when it comes to gates or terminal, airport management make a decision given the circumstances. Montreal flight was full and so much hand luggage passengers had that they had to move econ hand luggage to the business class section. Crew was kind enough to find me a place at the very end of the aircraft even though I was sitting in the front. Lunch was served then the snacks just before landing. At the back galley, plenty of snacks and drinks were available and few passengers decided to hang out there until landing so that was fun, get to know a few fellow passengers. AF really knows how to keep you busy with food, ample amount of meal portions and snack boxes are literally a full meal size as well.

✅ Trip Verified | Paid high price for ticket to get best connection. Delayed in Paris, very poor communications and moved gates multiple times. Delayed 2 hrs and not even a drink of water. First time on Air France and wouldn’t bother again. Seems disorganised in their processes eg chaotic boarding.

✅ Trip Verified | 14 hours flight with no food or water during 11 hours! We were served a meal 30min into the flight and then left starving and thirsty for another 11 hours, there was another light meal just before we landed but, in between meals not only once the trolley passed by offering water, coffee or a simple cake. I was shocked! I had travelled previously from Paris to Bangkok through Thai Airlines and had a completely different experience. We had 2 meals and other 2 or 3 snacks in a shorter flight. Ground work wasn't better. Having taken about 1 hour to drop a bag already checked in through the self check in machine.

✅ Trip Verified | Other than the temperature on our flight, the flight itself was okay. My baggage has been lost for a month and Air France knows nothing. Frankly, they aren't even trying. It is always someone else's fault or they will call me back or some other excuse. Any time I call, you would think its the first they have heard of the issue. I understand that this is more important to me than it is to Air France, but at some point you would think they would try. I have very little hope I will ever see my belongings again or any compensation. No answers, no possible solutions.

✅ Trip Verified | I am pleased to say that for the first time, I am able to offer a positive review for Air France. On our flight out we were crammed into an Embraer 190, but the service was excellent and the in-flight meal had a choice of two options. On this return leg, there was a great deal more space because the seating was three by three and the middle seat was left empty. This is the way in short-haul European Business Class. The seats are the same as economy with the middle seat vacant. On both legs the cabin crew were excellent and the food was tasty and well presented. No problems with the airline, the airport, as usual, was utter madness. But that is another story.

✅ Trip Verified | First of all boarding was chaotic. The stewards speak Spanish poorly and English even worse. So you are forced more or less to give your best french. They give during the 10 hours 40 minutes flight less than a liter of water or any other kind of fluid and when you ask they give you paper mini cups of water. And you almost have to beg them. They only give two times something to eat. They last food round what's less than an hour and a half before landing of the flight so you have no time to eat properly because they barely give you your food and they already come to pick it up. They advertise to have Wifi on board but once on board sorry but no Wifi.