Air France

✅ Trip Verified | Beirut to Washington via Paris. Last time traveling with this airline. On our way to Beirut in June 26 they messed up our flight and took us forever to get there. And today we had a 7:40 wait at airport they added a delay of 3 hours and now another hour. They lost my daughter’s luggage at their airport (she was traveling on different airlines) but they were lost at Charles De Gaulle because of a strike and they were of no help whatsoever. Never again fly Air France or connect through Paris.

✅ Trip Verified | Washington to Stockholm via Paris CDG. I booked a codeshare flight as I am a Delta Airlines Premium member and initially booked premium economy on Air France as I had seen photos of their seats, etc. When I checked in I was offered an upgrade to business for a very great rate. Of course, I jumped at the chance to fly overnight hours in style. While not as superb as a Delta or American business (reclining beds in your own pod) the seating was excellent. Roomy, nice with ample storage built in so one did not have to get up too often. The service was also lovely and attentive. Food was excellent for airplane facilities. Overall the experience was pleasurable as the aircraft was new. The flight was on-time. The service conscientious. The only minor flaw was the entertainment was not the best, but on an overnight flight it was sufficient and offered ample French film options which is a breath of fresh air from the "Hollywood" fare one usually has to choose from, so I give it a high mark.

✅ Trip Verified | Paris to Berlin. Surprisingly decent for what you pay for. I was pleased with the service onboard and the comfort of the seat. A nice touch to receive complementary tea and coffee after waking up midday.

✅ Trip Verified | Belgrade to Seattle via Paris. When I arrived to Seattle, my luggage was not there. I asked the Air France staff where it was, and the guy looked at the list of all passengers and searched for my name. At the part where are the details about luggage was written only "??". However, they told me that it is in Paris and it will arrive on my address tomorrow morning. They are obligated to give a kit containing toiletries to passengers whose baggage did not arrive on time. But they did not give it to me because they don't have it there. Three days after, the luggage is still not here.

✅ Trip Verified | Los Angeles to Papeete. This was an overnight flight on Air France on July 24, 2018. The people at LAX check-in desk were rude when I couldn't immediately find my return trip ticket (on another airline) to show them - evidently this is required - but I was treated like some kind of criminal when I couldn't immediately produce it, not expecting to need it until the return flight. The flight was over an hour late in leaving, with no explanation. I had allowed over 3 hours for the connecting flight to the Marquesas (there is only one flight a day), but Air Tahiti changed the departure time so that there was now a little over two hours. But now there was less than an hour. The service on the 8-hour flight was terrible - sullen flight attendants, poor food, poor entertainment selection. I made the flight to the Marquesas (only because Air Tahiti is usually a few minutes late), but I never want to have to live through that kind of stress again.

✅ Trip Verified | Tokyo to Madrid via Paris. Bad experience with Air France, they lost my baggage in the two ways of the travel. Experience in flight was normal like other company, the ground services was an absolute disaster.

✅ Trip Verified | Newcastle to Johannesburg via Paris. Worst airline ever. They changed my seat without even letting me know, until I got on the plane and they scratched my original seat number to the middle seat. Always late as well, definitely not worth the money.

✅ Trip Verified | Bangkok to Paris. I was given overall good service from ground to air staffs. The seat was ok for me and the food was also ok. I loved white wine and cheese served during the meal. I also loved the snack bar during flight in the galley. My reservation had been created accidentally with some incorrect spelling of the name and the ground staff via their hotline promptly corrected it upon my first call. That impressed me a lot.

✅ Trip Verified | Paris to Geneva. We made our flight reservations over 6 months ago and because we did not check in online 36 hours before, 3 or the 4 of us were put on standby! 2 of us were already able to get our tickets and we are still waiting to see if the 4th person in our party will make the flight. We have a 4 hour drive that we will have to wait on him for. What kind of airline gives their paying passengers tickets away just because they don’t check in online? I also ended up paying $150 to check bags.

✅ Trip Verified | We flew Air France from Miami to Warsaw connecting in Paris. Air France has only one round trip a day from Miami to Paris. I had been tracking the flights for three weeks before our departure date, on flightradar. Most of the time the incoming flight was late. On July 11, 2018, I received a text message from Air France at approximately 10:30 AM stating that our fight would be delayed one hour, from 7:40 PM to 8:40 PM. The plane departed at 10 PM, two and twenty minutes late. We arrived in Paris forty minutes before our connecting fight to Warsaw. The plane sat on the runway for approximately twenty minutes, because our gate was not available. I cannot understand why this flight could not have been assigned another gate. Most of the people around me missed their connecting flights, like me. We ran as fast as we could to the connecting flights gate. We arrived ten minutes before flight departure time, but the gate closes twenty minutes before departure. We went to customer service, with long lines and few people working behind the counter. The first connecting flight to Warsaw was filled. They put us on the second connection, approximately six hours later. Thirty minutes after getting my connecting flight changed, I received a text message that I missed my original connecting flight, brilliant. In my opinion Air France could care less about their Miami/Paris, one round trip a day. Their customer service needs a lot of improvement. This was my first and last time to fly Air France.