Air France

✅ Trip Verified | Osaka to Rome via Paris. I chose to travel with Air France because it was the "cheapest" and the "shortest" route. I would recommend flying with them as the trip was ok, but there are things to improve! Duration of the first flight is 15 hours. Although I was worried for this very long trip, time passed quickly aboard. I didn't watch any movies, but I peeked at the selection and it was very large and there were films that came out recently or great classics. Super positive note the wifi is free for everyone just to send light messages (no audio, no photos) but if you pay you can get it faster! The seats were very uncomfortable for me, my seat was dirty, crumbs on the seat and food stains on the table. In times of covid this is very serious for me. The Air France site is difficult to handle. I wanted to change my flight, I did all the steps and then it gave me ERROR, and when I returned to the original booking page they canceled the seats I had purchased in advance ... luckily I contacted the company via messenger and they put everything back to normal! In the end I discovered that to change the flight you have to call a number. But be prepared, if you call the number from Japan you will have to wait 30/40 minutes !! A particular appreciation for a female flight attendant on the flight from Osaka, and a male flight attendant on the flight to Rome. Both very kind and helpful.

✅ Trip Verified | Just flew from Copenhagen to Paris to Montreal on June 17th. We were behind schedule when we landed at CDG with only a small chance of making our connecting flight that day. My wife made it to the correct gate and was able to board while I ended up at the wrong gate. I would like to offer a huge thank you to Captain Emmanuel Rollier who insisted the plane would not leave until I arrived at the plane. The rest of the crew were equally supportive and helped create a positive ending to what had been a very stressful day. Thanks again to Captain and crew.

Not Verified | Horrible service and food. Very dirty bathrooms. The cushions or pillows had stains all over. Old airplane. They asked if I wanted chicken or pasta. I said pasta. They said we don’t have it and left. It’s a disgusting airline.

✅ Trip Verified | I would like to mention the name of Mr Sunil Lohat who did a great job by helping us and making our journey very comfortable. I think without the help of this gentleman, it wouldn't have been possible for us to board the flight. Mr Sunil helped us till the last moment and ensured that we board the flight. He did everything which a customer needs during any technical hitches which is not known to the passenger. Hats off to such a committed and helping person. He really made our day in the time of crisis and now I have landed Toronto without any hassles.

✅ Trip Verified | One way flight from Paris CDG to Berlin BER in April. A smooth and hassle-free flight on a brand new plane. The Airbus A220 is comfortable and offers free WIFI for Whatsapp and other messengers. Air France gives you a free small sandwich and a drink of your choice, alcoholic beverages included. Airport services were also fine. Check-in and security check in CDG took only a few minutes and in Berlin I got my luggage within 5 minutes. I think currently AF is the best airline in Europe.

Not Verified | Was pleasantly surprised with Air France as I was expecting the worst experience. The aircraft felt up to date, entertainment system worked fine and had plenty of choices. Crew were very friendly and personally greeted us and asked if we needed anything. The meal services were great, the main meal was the best one I had in economy for quite sometime as mostly they are inedible but this was good, chicken with mushrooms and polenta, a small salad with Camargue rice and a delicious small pastry for dessert, coffee and wine. The meal service before landing was presented in a small gift bag and contents were tasty, a nice touch I thought.

✅ Trip Verified | Delayed on initial flight for both our departure and return trips. This caused us to miss our connection. Each time Air France made it incredibly difficult to rebook. We had to wander CDG airport where no one was there to assist, when we found the Air France desk they were understaffed and waited hours in line to get a new flight. This is all with our 5 month old son. Horrible attitudes and no sense of urgency in trying to get us home. They also lost one of my bags on the initial trip which was returned. However, all 5 of our bags were missing when we got home. It has been 5 days and countless phone calls and nothing has been done to tell us where our bags are or when to expect them. Items include stroller, car seat, and breast pump so my wife can provide milk to feed our son. All of these items had to be replaced because we cannot wait in limbo for them. Their call service automatically drops your call if it is longer than a 45min wait time so if you do not call at the exact minute of their opening you are more than likely not going to be able to speak to a customer service agent. I will never take any airline that connects in CDG and will absolutely avoid Air France at all costs. The flight attendants were great and the only positive interactions we had were with them.

✅ Trip Verified | I flew Air France return for my trip to the UK. Seats were small, service apathetic, CDG was a huge disappointment. On the way back they lost my suitcase, still MIA and no feedback from the airline. You have to hold on the phone for ages, get a surly customer service person or your call dropped.

✅ Trip Verified | Air France / KLM lure you with the free change ticket. Unluckily, it's an hoax. To begin with, no matter what's the actual price difference, I was asked to pay an amount of money that equal/ed the price of the full ticket at minimum. Eventually, I decided to accept it and was going to pay to change the ticket for my return flight. while I was shown several options, only a tiny percentage were available to book, maybe 30%. All the rest gave a system error and a message to call their hotline, which cost me a lot of wasted time. When I called the hotline, they told the flight was available, but cost more than the full price of a one way ticket. The actual flight was OK, but this rebooking experience was so disappointing and time consuming that I cannot help but to give KLM a 0.

Not Verified | Awful customer service, who are clearly trained to keep you in a loop of confusion, in hope that you give up on whatever it is you need help with. Unnecessarily rude flight staff. Stay away upon arrival to the airport, we were told that our cabin bags had to go in the hold because the flight was at (or near) maximum capacity. When our bags came out of the hold, my laptop display was broken. I work remotely and so had to replace this instantly, and getting in contact with Air France has been an absolute nightmare. Firstly, I called their customer service lines several times. Every time is the same result - a string of employees with no understanding of what I'm saying, who direct me back and fourth across various different departments, often knowingly directing me to the wrong department just to get me to shut up. I submitted a claim to Air France directly 3 weeks ago and have still received no response. I've updated the claim several times, they are just ignoring me. Furthermore, on our outbound flight, there was sick on the seat. This being a 13 hour flight, we understandably asked a member of the team to move seats. She then came back with tissues and began wiping the seat. When my girlfriend stated that we didn't want it cleaned but rather wanted to move seats (the mess was really bad and smelt absolutely vile), the staff member very rudely and patronisingly said 'one minute' and then continued to rub the crime scene with her clearly inadequate bits of tissue. we eventually got her to agree to move our seat. We went and sat at the front where she told us to. A man comes over, head of the on-board team, and starts having a go at us for being in the wrong seat. We tried to tell him 'another staff member moved us here' but he sadly went on to repeatedly tell us to move for about 5 minutes, before eventually realising what we are saying, apologising, and leaving us in peace in our new seats. On our inbound flight, we did not receive the veggie meals we asked for. The lady just said 'No' repeatedly in again, an unnecessarily patronising tone, and continuously denied that we had requested vegetarian meals. She offered us meat meals instead. After we made it very clear that we were unhappy, we were given an armful of bread rolls and cheese to resolve the issue, as we'll as an extra desert and one pasta dish. This may have been the best they could do at the time, but was not exactly sufficient for a 13 hour flight. Furthermore, we've checked our booking and it clearly shows that we asked for vegetarian meals. This was just one return booking, and they did so many things wrong. It amazes me that big companies like Air France can get away with having no customer service whatsoever.