Air Europa

Barcelona to Tenerife North. The plane was new and in good condition, flight attendants were perfectly reasonable, albeit lacking a bit of warmth maybe. Service was non-existent as it is on so many European airlines these days, but buy-on-board prices were fair and the selection was good. Flight was on time and our bags first on the belt (owing to Sky Priority). Not perfect, but as good as it gets for a sub-3hr low-cost flight in Europe these days.

Madrid to Miami, an excellent flight, service similar in C class to other airlines and nothing to complain about. The flight was actually operated by LOT Polish Airlines, with a mixed crew from LOT and Air Europa. Price against service in business class is one of the best option on this route. It will be more pleasant when Air Europa will operate its own Boeing 787.

Did I travel with a different airline to other reviewers? Yes, first and last leg is usual short haul shuttle, pay for snacks but the long haul section was the proof of the pudding. Absolutely charming flight crew, jolly decent economy meal with good wine and soft drinks offered and served on request. New and clean Airbus with good individual systems on the return but shared on way out. Film menu well chosen and balanced. Boarded by rows and departed on time. Good announcements and attention to turbulance. I've flown London - Asuncion 3 times a year for 8 years and these flights stand out. Air Europa are serious competition for TAM BA TAP KLM but not quite Air France or Lufthansa. Leaves Iberia trailing behind.

The Air Europa company magazine which I saw on the first sector advertised plenty of entertainment on the transatlantic routes. Our route was approximately 10 hours from Lisbon to Montevideo via Madrid so we looked forward to some good movies. Not only that, but the screens were the drop-down kind in the centre of the plane. The seats were the ones used before smoking was banned and still had the ash-trays covered by metal plates riveted in place. The only fruit juices available were orange or grapefruit. Hard luck if you like a Bloody Mary. Breakfast was, without doubt, the worst I have ever had on any airline. It consisted of a squashed sort of bread finger, with a mushy filling, which had been microwaved to the point of intangibility, a fruit flavoured yoghurt, which I believe had never seen real fruit, a small pastry (the most edible part of the meal), and tea or coffee (instant I think) with a packet of that non-dairy creamer stuff. Couldn't even get a glass of milk.

Amsterdam to Salvador via Madrid with Air Europa. On the first flight my seat was broken and couldn't get into upright position. A person a few seats in front of me had a disfunctional remote for the screen, and I noticed a few other people with that problem. The staff was chaotic and spoke poor English. On the return flight there was no inflight entertainment. Also, the headphones are not free and have to be paid onboard. The meals are ok, but not the instant coffee. All and all a bad experience, and a disgrace to the Skyteam.

Dont do it! Gatwick to Sao Paulo via Madrid with Air Europa. Delays, disorganisation, chaos, few (unfriendly staff) little food and you have to beg for water - and they don't want to speak English. Took two hours for the three staff (then two) to check in the whole plane. So long that they had to hold the flight for us to board and delayed the flight. Food and water non existant. At Madrid same again, one metal detector for the plane load of us to get through. Ran to get to the gate in time, more extended queuing. Didn't need to worry as they didn't seem keen to take off on time. Long queue for the next leg, once through the boarding gate I got dragged aside and asked for my flight number for the return journey, which after much drama they looked up. No idea why. Dinner was okay. Anyway I've never encountered anything like this before. Total chaos.

Milan to Montevideo via Madrid with Air Europa. It is one of the worst airlines I have travelled, and in which the service is low-cost style, but at the price of a normal airline. On both the outward and return flights, the seat did not recline correctly and another passenger's seat was broken. Old aircraft and poor maintenance.

I'm not pleased at all with my experience with Air Europa. They advertise a direct Miami to Madrid flight, and then pick up passengers in Santo Domingo. The additional weariness from Air Europa's delays, coupled with a prior flight to Miami, was most unwelcome. My connecting flight in Madrid was long gone, to which Air Europa offered me either a hotel or a train (I chose the train). I am understanding the fact that it is difficult running an airline, and that safety must come first, and I arrived safe and sound in the end. So I am not writing Air Europa off entirely for now. My rating of 6/10 is largely based on the ticket price, which was 442EUR - a very good price. I'd be much angrier had I paid double that.

I flew with Air Europa from Madrid to Caracas on January 15th. First of all the flight took off from Madrid off 2 hours. I had purchased a seat with extra leg room at the back of the plane, row 40. It was quite a comfortable seat in that it reclined quite a lot, however I hadn't counted on the extremely badly behaved children screaming at each other and constantly running up and down the aisles. I mentioned this to the air hostesses, but no action was taken. There were no entertainment screens at all in the plane (really the dark ages) and if you wanted in flight entertainment, you had to fork out 10 Euros to obtain an I pad - something I did not do, on principle.The food was appalling. It was a 9 hour flight and lunch consisted of chopped up pasta and minced meat and the evening meal was pieces of very dry pizza. Of course we landed 2 hours late and the cases took 45 mins to appear. I paid $1,500 for the joy of flying with Air Europa as there is a very limited choice of airlines from which to choose on the Caracas to Madrid route. The price of the tickets goes up every 6 months and the service just gets steadily worse.

I reserved my vacation three months before my scheduled trip with Air Europa from Miami to Madrid. When I arrived to the airport they told me the day of my trip in the ticket counter that my plane was "late" and it would not be the Boeing 787 but an old aircraft - I booked because I wanted to fly the Boeing 787. My flight was 4 hours delayed from my original scheduled time. My flight took off only to make a non scheduled stop in Santo Domingo to pick up more passengers. I waited 2 hours inside the airplane before taking off to Madrid. I wouldn't recommend this flying airline to anyone!