Air Europa

I was overall pretty satisfied with my Air Europa experience, flying from Gatwick to San Juan via Madrid return. I booked Air Europa mainly because they were were considerably cheaper than any other airline for getting from London to San Juan. The times were also perfect for what we were looking for. The LGW to Madrid flight was slightly delayed but still gave us enough time to get to our next flight. There was only food and drink to purchase on the flight which is what we expected. Staff were friendly and helpful enough. Madrid to SJU left more or less on time, was half empty. Staff were friendly enough and getting drink during the flight was not a problem. Just had to go and ask, did have a problem with a tv not working in our original seat but they were happy for us to move. Seats were pretty comfy, screens were big compared to what I've experienced on British Airways. Not a huge choice of films but enough to keep me occupied. Food was ok, not great but ok. The return flight had a few more than outward. Legroom in seats seemed less than on outbound and cabin seemed quite warm. Flight however left and arrived on time, food was pretty tasty and service was friendly and helpful. Madrid to LGW was a full flight, a little chaotic but everyone got on ok and flight left on time. Seats were pretty roomy, in fact had more leg room than on long haul flight. Service was okay, they didn't seem to take too much notice of the call button though. Overall, Air Europa offer a low cost tickets yet their service from my experiences were certainly no worse than I had encountered on other airlines who are far more expensive to fly with. I would fly Air Europa for this route again ahead of American Airlines or British Airways.

Paris to Valencia with Air Europa. My bag didn't arrive to my destination. I had to queue for 3 hours in the airport to speak to Air Europa customer service. They said that my luggage would arrived that night but they didn't know if they would be able to deliver it to me in the next few days. I came back to the airport next morning hoping my suitcase would be there as I didn't even received a phone call to confirm. There was 5 rooms full of suitcases on top of each other and it was imposible to move anything or walk in. I found my case in the last room, it was broken. I went back to the customer service office and they said that Air Europa was not going to take any action because the suitcase was only broken on a corner an only one wheel! Terrible experience.

Convenient travel with Air Europa from Paris Orly via Madrid to Miami and return. Nothing to say really. Inflight staff were friendly. Plane proper and clean. Food very bad, did not eat at all on the return flight. The Boeing 787 is an excellent plane. Will take Air Europa again.

London to Havana via Madrid with Air Europa was dreadful! Booked extra legroom seats 10 months before going and only at check in online did we see we didn't have them! 40 minutes to customer services to resolve but on our return flight check in, discovered it hadn't. Great staff in Havana though! Delays in London meant flight had to be held in Madrid - no ground staff to explain/ direct passengers In flight entertainment - back in the dark ages. Food poor. Whole package was one I'd not want to repeat. Unfortunately going to Cuba flight choices were limited. Will do everything I can to avoid airline in the future! Will be interesting to see when I get my refund for seats - not cheap at £45 a seat on each leg. They seem to need lots of bank information to do a credit but a debit is easy!!

Gatwick to San Juan via Madrid return. I was overall pretty satisfied with my experience. I booked Air Europa mainly because they were were considerably cheaper than any other airline for getting from London to San Juan. The times were also perfect for what we were looking for, LGW to Madrid flight was slightly delayed but still gave us enough time to get to our next flight. There was only food and drink to purchase on the flight which is what we expected. Staff were friendly and helpful enough. Madrid to San Juan SJU left more or less on time, was half empty. Staff were friendly enough and getting drink during the flight was not a problem. Just had to go up and ask, did have a problem with a to not working in our original seat but they were happy for us to move. Seats were actually pretty comfy, screens were big compared to what I've experienced on BA. Not a huge choice of films but enough to keep me occupied. Food was ok, not great but ok. Overall flight was fine. The return flight had a few more than on outward journey. Legroom in seats seemed a less than outbound and cabin seemed quite warm. Flight however left and arrived on time, food was pretty tasty and service was friendly and helpful. Madrid to LGW was a full flight, a little chaotic but everyone got on ok and flight left on time. Seats were pretty roomy, in fact had more leg room than on long haul flight. Service was ok, they didn't seem to take too much notice of the all light though. Overall, Air Europa offer a low cost tickets, yet their service from my experiences were no worse than I had encountered on other airlines who are far more expensive to fly with. I would fly air Europa for this route again ahead of American or BA.

Gatwick to Barcelona via Madrid. I have flown this airlines numerous times over the past 3 years to Madrid, Barcelona, Malaga, Santiago de Compestela, and La Coruna. I have chosen it since it is a partner with Delta, but I regret using them every time. Air Europa has the worst customer service of any airlines I have flown, and they seem to have an issue with customers connecting from Delta. I was connecting from Delta to Air Europa, and the customer service agent tried charging me for luggage even though it was a connection and I am Diamond. When the supervisor came over and agreed that I shouldn't be charged, the agent made a comment about Americans. I wrote Air Europa a letter with the name of the agent and his inappropriate comments, but I received no response. Clearly, they have no problem with their employees bad mouthing people. The airline is frequently late, and one of the planes upon landing at Barcelona broke an axel and we were stranded on the runway. Finally, they rarely follow through and give the Delta frequent flyer miles. I fly over 120 flights per year on many airlines. Air Europa is the worst.

We flew Air Europa for the first time to go from Paris to Miami via Madrid. The plane was dirty, flight attendants unfriendly and we had to pay for everything. First flight from Paris to Madrid we have not been offered any food because they only had the time to do the first 10 rows. The plane was 2 hours late and we have never been told why. Regarding the Madrid to Miami we had to pay to have some headphones. I had not seen that in years for a long distance flight. Less than 10 movies were offered which really is poor.

Helsinki to Madrid via Amsterdam. Absolutely deploring treatment of passengers. First of all, Air Europa uses a different booking system than Amadeus. This means if you're flying a code share from a city without direct Air Europa service you will not be able to get onto your flight. After a long discussion with all the check-in personnel of the Skyteam airlines in Helsinki (Air France, KLm and Aeroflot) it became evident that there was no way I would be able to get onto my KLM code share. With an unresponsive and disgusting customer service at Air Europa, the KLM desk urged me to buy a new ticket from their desk as I would miss my flight otherwise. Of course I bought the flight, and obviously I have insurance for these things, but Air Europa is a definite avoid. I fly very often and have not encountered problems of this scale on any European route before.

I have had the pleasure of flying with Air Europa twice this year from AGP to YVR via CDG and AMS. Both times the experiences have been enjoyable and uneventful as they should be. Being 6'5" most airline seats for me are rather difficult to slide into even on a good day. The check-in staff at Malaga Airport offered me an exit row seat without me even having to try and request one.

Munich to Tenerife via Madrid. Air Europa is better than expected compared to recent comments, very friendly service. English and German speaking purser, food not worth to mention but okay. Both flights were on time, seats same as economy - three across in a row, with the middle seat not occupied.