Air Europa

Amsterdam to Miami via Madrid and back with Air Europa. We had an excellent flight, service similar in business class to other airlines and nothing to complain about. Good flat bed seats in the business class. The flight was operated by LOT Polish Airlines, with a mixed crew from LOT and Air Europa. We were pleasantly surprised by the quality of the services of Air Europa.

I was very anxious about this flight from New York JFK to Madrid as Air Europa seemed to have terrible reviews across the board. However, I was pleasantly surprised. There was adequate legroom. My husband and I were comfortable. I have trouble sleeping on planes but he slept the entire night. The staff were very friendly and kind. Our food was adequate and we did get drinks (perhaps because it was transatlantic). There is little to no entertainment in flight, but we flew over night so I really didn't mind. And, we came equipped with Kindles, iPads, etc. The only aspect I was irritated with was reserving a seat on the plane. First of all, it was incredibly difficult to navigate their website and calls made to their customer service was equally irritating. Not only was the process frustrating, but I had to pay per seat to reserve them. Whatever savings I had on the ticket was essentially negated by this additional fee. I would fly them again, however, if the price was right.

First time flying with Air Europa from Gran Canaria to Madrid. Tried to check in online, however problem with the website - so check-in at the airport which was nice - the check-in lady was very friendly and helpful. Boarded the aircraft - two crew welcomed me on board, was nice. Sat at my seat which were very comfortable - for an older aircraft the seat literally hugged you. Service was nice, came through cabin twice - no issues. A pleasant and relaxing flight, would recommend.

Rome to New York JFK via Madrid with Air Europa in August 2015 for a cheap price. We flew a Boeing 737-800 and A330-200. The cabin was still in the 1996 configuration and not the recent one shown on the website of Air Europa. So no personal TV and seats were uncomfortable and my headrest was broken. Food was not as expected. But cabin crew was kind and professional. So this airline is recomended for those searching a low cost airline for transatlantic or medium range flights.

Pathetic experience. Flight was delayed by more than 2 hours, I missed my connecting flight and resulted in waiting for more than 9 hours at Paris Airport for other flight. I received no support from Air Europa. It was nightmare. Even the complain process is so rigorous that complainant would give up. No Email procedure, you are require to write hand written complain and send it to Air Europa office.

Gatwick to Madrid with Air Europa. Mediocre flight. Old cabin. FAs were okay as in not rude, but for sure they looked tired. Small PTV and mine was unable to operate until 15 minutes before landing. No free food, no free drinks. Looked at the menu but everything really looked mediocre. Flight departed 15 min late and arrived 30 min late. The only plus was the ticket price, almost the same as Ryanair, Easyjet etc but with complimentary 20kg baggage allowance and PTV on-board.

Flew Air Europa from London Gatwick to Sao Paulo via Madrid. A quite positive experience on the first leg of the journey quickly descended into a nightmare upon arriving at Madrid at 8pm. We were told the second leg of the journey was delayed as we were stepping into the terminal. After a long argument with the staff, they finally agreed to put us in a hotel, however it took us over 3 hours to check in, given the vast number of passengers, leaving us only 1 hour for rest. The next day morning. Surprise. The replacement flight scheduled for 8.30am was delayed again. We boarded at 9.30am and didn't take off until 10.15am. Food was served three times on board but none of the items that they served qualified as food. Breakfast was soggy bread, spinach and egg that had been left in the foil for so long that the whole dish was green. Lunch was conventional white bread. In terms of the seat, it does't feel clean and there was no entertainment system for a 12 hour flight. Could a flight ever been worse? No. Air Europa you did it.

Disgraceful treatment. Chose Air Europa because the Direct Flight Madrid to Puerto Rico was a perfect start to our cruise holiday. Paid an extra 230 euros to secure extra legroom seats on both legs of the journey. Booked it 11 months before cruise. Everything was confirmed in writing including our allocated seats 15H anx K. A perfect start to our much anticipated reunion cruise with our cruise buddies from Chicago - or so we believed! In October we were informed by email that our flight was now going via Dominican Republic. The ground staff in Puerto Rico have since informed us that all flights are via Dominican Republic until High Season. So, it appears that our flight was never going to be direct! The next shock, on both legs of the journey we were denied the seats that we had been allocated and paid 230 euros extra for, even though we had printed all of the paperwork proving the booking and payment. So, we were cheated yet again! They have either sold those seats twice or accepted our money with no intention of honouring the booking! Strong words, I know but that is exactly what has happened and it is now down to us to try to recover our money. The humiliation and embarassment caused has no price. The experience in Dominican Republic was appalling with long delays late at night and no indication of whether we would be flying that night or not. It was midnight by now and all airport shops and restaurants were closed so no food or drink even though we had babies and young children in our group. At 67 years of age I have experience of many airlines all over the world but have never received such appalling service. If I can save anyone else from this experience then I feel I must. As pensioners we were expected to carry our hand luggage up and down steps and walk long distances which could not be forseen when we thought we were booking a direct flight. Also the extra leg room was a very important issue. We would never have chosen to sit where they decided to put us. I stress once again, this flight was booked for two reasons only. A direct flight and extra legroom seating. If these had not been available, I wouldn't have booked. I accepted that we would not be allowed to change this booking but it never occurred to me that Air Europa could change it!! How wrong I was!

Concerned to read such varied reviews about Air Europa. Our flight from London Gatwick to Madrid was incredibly well priced and compared to the easyJet flight that we took the week before, the seat was wonderfully comfortable and reclined. Staff did not noisily promote consumables throughout the flight. The crew were very well dressed and charming and the landing in both directions was faultless. Ground staff were courteous and efficient. One of the best cheap flights I have ever taken.

Air Europa from London Gatwick to Tenerife North via Madrid. Both our flights were delayed by an hour. Minutes before landing at Tenerife North the aircraft was diverted to Tenerife South where passengers were held for 45 minutes on the aircraft before being allowed to board. No one deemed it necessary to let passengers know why this was happening or possibly offer an apology. Passengers then had to hang around the baggage reclaim area for another 45 minutes without information about where and when the luggage might arrive. No information was offered by anyone from Air Europa about how to proceed from Tenerife South to Tenerife North which was the actual destination of the flight we purchased. One airport official initially claimed there was going to be a transfer bus for passengers but he soon disappeared and the Air Europa office was conveniently closed. Never have I experienced a flight where passengers are simply dumped at a destination they didn't book to go to and left there without any information or any effort to help them get to where they actually paid to go to.