Air Europa

✅ Verified Review | Gatwick to Havana return via Madrid. Happily myself and my luggage got to the destination (HAV) and the return to LGW together which is the main aim. Three flights of 4 late, the good thing was, as all flights were with Air Europa, the link was there both for me and my luggage. On both LGW - MAD and return flights there were just 2 loos at the rear of the plane for all passengers, except the 12 who were in Business class on the journey out, it was empty on return - still could not use loos. Went to loo, got stuck behind trolleys, made 2 new friends and went to loo twice as was stuck for so long. Staff made no attempt to recognise the issue. Poor service and food on Madrid to Havana flight out. I asked for milk with my tea and was told I could only have powdered creamer as 'milk was a security threat / risk'. Not sure how the other liquid beverages get through? Pizza had ham on it, the steward was insisting it was 'turkey'. Return Havana to Madrid flight the cheese pasta was gross, again no veggie option for the snack - hot ham roll. For such long flights I came prepared with my own food, water and entertainment, I would highly recommend all others follow suit.

✅ Verified Review | San Juan to Barcelona via Madrid. I had to pay 150€ to check in my sports equipment and found it damaged when collecting it at the arrival. They don't accept any responsibility and are not helpful at all. The airplane was old and had no PTV screen display on the seats. Food is awful and the staff were not happy or polite. I do not recommend this airline. Next time I will pay a bit more for another company.

✅ Verified Review | Milan to Bogota via Madrid. It is now the 4th day since arriving and Air Europa still hasn't been able to deliver my bags. For the last 2 days their call center says that someone will contact me to coordinate delivery but nothing. They are also unable to provide contact number of someone that would be able to help. According to their lost bag website, the bags are at the airport since yesterday. Local office in Bogota does not speak English, and there is no staff at the airport until 3pm. Losing a bag can happen but not offering any service when it happens is absolutely useless.

✅ Verified Review | Lima to Frankfurt via Madrid with Air Europa. Highly unhappy with the service. Flight was delayed 1.40h, however we still made it to get our connecting flight, but Air Europa cancelled already our tickets and booked us in the next flight without letting us know. It was Christmas and I haven't been home for 3 years so this was really important to me. Then on top, they lost our luggage. After calling several times they couldn't find it because it was nowhere checked in. The next day they called and we could pick it up. One bag, declared as fragile, was totally destroyed, the contents inside completely broken. Bad, or non existent customer service, no information during the whole time.

✅ Verified Review | On October 12th I was supposed to be flying from Miami to Palma de Majorca; however 2 days before that; I got into a severe car accident that left me injured. I informed Air Europa of my situation and provided them with the necessary medical documentation. They replied to me by email saying that I would be allow to complete the trip within 45 days from the traveling day. The next day I called again and asked if it would be possible to fly later than the given 45 days due to my injuries. He informed me that it would be possible, that the ticket was good for 1 year but I would have to pay $225 penalty fee, I said that was fine. Since I did not have an specific time for the traveling I said I would call back when I did. When I did call back to make the bookings I spoke with a rude agent who just kept telling me that in my email they had said that I had 45 days to complete the fly. I explained to her many times, that yes it said that in the email but that however, I had been told on the phone that the fly could be completed in 1 year if I pay the penalty fee. I asked to speak to a supervisor she said she will not transfer me to a supervisor because she was the person in charge handling this phone call and that the supervisor would not be able to help me and would only tell me the same thing she told. I have never experienced such an unprofessional event with any airline.

Amsterdam to Santo Domingo via Madrid with Air Europa. Our flight from Amsterdam was 2.5 hours late. On arrival into Madrid our connection flight had gone and nobody was there to assist. Told to go to the Air Europa customer service desk - only 2 staff working and 200-300 people waiting. It took almost 8-hours of waiting before it was our turn to got some information - a terrible situation. Next flight 2 days later, so we lost 2 days of our holiday in Santo Domingo. I do not recommend.

✅ Verified Review | Buenos Aires to Madrid. This review concerns to the terrible food/drinks service provided during a flight from Buenos Aires to Madrid. The first meal (lunch) was served at 2:30pm. The next meal was served at 8pm - 5 hours and 30 minutes later, this meal was only composed by a tiny bread with a slice of cheese and a drink to be chosen (only 1 glass, even if in the past 5 hours no drinks were served to the passengers). When I asked to the flight attendants if bread was supposed to be the dinner, they informed me that that was only a snack, and that the dinner would be served two hours before the landing. I asked for a glass of water twice, by using the button to ask for the flight attendant. Both times, the flight attendants told me that they would bring me the glass of water. Both times, the glass never came, and after 30 minutes waiting, I had to recall the flight attendant, or go the back of the airplane myself. When they finally served the dinner, this was bread with cheese/ham, a glass of something to drink, and a piece of cake.

✅ Verified Review | Gatwick to Madrid with Air Europa. The most terrible boarding of a plane that I ever had. Poor customer services and the lack of the attention to helping customer. The crew was disorganized giving bad instructions to passengers. I will not recommend to fly with Air Europa. In fact I fly many times due to my work and I had never bad experience like this.

✅ Verified Review | Amsterdam to Madrid with Air Europa. Ground staff ordered to hand in trolley hand luggage. When I walked into the plane, overhead lockers were empty. No explanations given. Then, 10 minutes later, passengers came in with two pieces of hand luggage. Cabin crew blamed KLM ground staff; KLM staff did not bother to answer questions. I have never experienced such a patronizing attitude. I would rank Air Europa among the worst service wise. Not enough to have last generation planes.

✅ Verified Review | Barcelona to New York JFK via Madrid. On the flight from Barcelona to Madrid there was an hour delay and we were just sitting on the plane no explanation or whatsoever, when asked for water they said it's not free and I must wait until take off. Flight from Madrid to JFK was announced with a two hour delay and no explanation then boarded the plane and waited another hour. No individual screens for movies, on the Madrid to JFK flight thy served awful food - they had nuts and chocolate bars that of course you have to pay for. Then their credit card machine was not working so they had to write down the credit card info to charge us later on. The aircraft was old and poorly maintained. On the return flight from JFK to Madrid there were individual screens for movies but they only had 8 movies in total! The food was again awful. The price ticket was cheap but for a small difference you can fly with a better more confortable airlines.