Air Europa

✅ Verified Review | This was my first trip with Air Europa, to Madrid and back to Tel Aviv. On the first flight they were extremely late, and hour and 15 minutes late to land and load the passengers for the next flight. The food was very bad in both flights. The staff were nice but very limited with their ability to help, as due to the late departure I was about to be late for my next flight. On my way back the entertainment system didn't work for me and for many other passengers. On my first flight there wasn't any entertainment system at all.

✅ Verified Review | Madrid to New York JFK, on a busy afternoon flight with Air Europa. Check in fast and easy at the terminal. Flight boarded on time by row numbers. Pleasantly suprised by the confort of the seat for economy. Standard seat pitch. FA's very nice during all fligth. Interacting with passangers and always with a smile. Flight departed and arrived on time. Meals nice, standard for economy too. Individual screens for movies. Very limited choice but all new movies and ok for a 7hr fligth. Bags short on belt after arrival at terminal 4 with no line for inmigration. A nice experience for long haul.

I flew from Frankfurt to Gran Canaria via Madrid. The flights were on time, but Check In in FRA was very crowded, so I would recomend the online-check in, because that counter wasn't crowded. FRA wasn't so crowded in general and boarding went fine. They didn't serve us any food or drinks for free but the flight itself was quite cheap, so that's normal I think. Transfer in Madrid was quite short and the terminal was very crowded. In LPA the baggage drop of was very fast and all in all everything went fine and was OK (seats, friendlyness of crew, etc.) Despite that, it was very cold on board, but there were monitores showing the position of the aircraft.

✅ Verified Review | I booked a round trip flight with Air Europa From London to San Juan (Puerto Rico) via Madrid, upon my return they hired Seaborne to take me to Santo Domingo so I could catch my way back with Air Europa, However, my Seaborne Flight got cancelled. Once I checked in and passed security control and after an hour or so of waiting I learned the flight was cancelled, they didn’t really specify the reason for the cancellation but their supervisor commented it might have been due to other flights being very late and their pilots going over their hours. After a 3-hour wait Seaborne sent me to a Marriott hotel, I had to pay for the transportation to and from the hotel which, after an hour and a half of fighting the counter staff they reimbursed me, as well as the US$25.00 I paid the day before. Since Air Europa has no office in San Juan, I was in constant contact with Seaborne’s supervisor at the airport he assured me in writing my flight was re-booked for the following day (19th June 2016), which happened to be the same flight in which my family was returning to Spain. I arrived to the counter more than 3 hours earlier from my scheduled flight, just to find that the flight failed to be booked, I dealt with two members of staff from the counter who said there was nothing they could do. They passed the situation to their supervisor who blamed Seaborne for not booking the air tickets. I explained to her that I originally booked my flight with Air Europa and I wanted Air Europa to resolve the situation for me. They only told me they could do nothing for me and referred me to Seaborne. Seaborne was overwhelmed with more flight cancellations (apparently this is the normal situation within that company) and failed to book me in the flight. After going back to Air Europa the Supervisor “explained” to us with a sarcastic smile that she could not do anything because “that’s how alliances work” and I should deal with Seaborne and the situation myself. They offered me a “solution”, they said I could buy the flight and then claim the money back, I found the situation unbelievable but I realised that could be a solution so I asked for the price; I was told the price would cost me US$5,500.00 which I refused as I do not have such amount of money available, she then said, once again, there was nothing she could do. Finally my family had to leave me amongst tears and frustration and I was left alone in the airport with both Seaborne and Air Europa counters empty. As per my mother’s words there was enough space in the plane so that many people spent the flight sleeping laying down across 4 seats, and that is not counting spaces between people and in the 2-seat rows. Around 23:00, after dealing with them over the phone they sent me to the Double Tree by Hilton in Isla Verde in a shared taxi. At any point during this day I was offered Lunch or Dinner. This is when I started getting angry and tweeting the situation mentioning both companies. On the morning I went on the phone with customer services in both companies. Both companies have an awful customer service helpline and they kept me referring to each other’s telephone. In the end I spend around 3 hours in the phone trying to resolve the problem. I strongly believe this work should have been done for me as I was in no blame.

Amsterdam to Santo Domingo via Madrid. Air Europa is by far the worst airline I have ever flown. They were significantly late both ways (once even 7 hours) and lost my luggage. Now, when that happens and the airline takes care of you I won't be the guy to write a bad review. But, unfortuantely, they did the opposite. There was no compensation, no help, no customer service, nothing. In fact they made me post a million and one things to claim back my lost luggage to then never reply to me. Simply ignoring all e-mails. I have never experienced something so bad.

London Gatwick to Sao Paulo via Madrid return. We did not have a good experience with Air Europa. Some of the problems we experienced included long delays at Madrid, with no good communication between the airline and the customers. Cabin crew in general not attentive. You have to pay 3 euros for head phones, the plane we flew (from Madrid to Guarulhos, 11 hours flight) had no individual screens for the in flight entertainment options. Despite requesting a gluten-free meal, I was only given the gluten-free option on the return flight. In general, customer service was not very good. On the return flight, I purchased Internet connectivity. If you fly Air Europa, do not bother - it really does not work, and you will just waste 7 euros. We will not fly again with Air Europa.

✅ Verified Review | Booked a flight London to Miami return via Madrid. Flight there was surprisingly good as I had read the reviews and expected the worst! Food wasn't particular bad - just stay away from overcooked pasta. Seats were not as bad as expected. Although ground staff could have been more organised boarding passengers on the plane. Both occasions boarding time was delayed. Then one of the staff had to shout out for Priority and families with children to board first through all the chaos. I would suggest that toilets be checked more often and tissues replenished. Both my kids were sick upon landing in Madrid after 7 hour flight and cabin crew were very helpful and kind. Overall I would definitely use this airline again.

✅ Verified Review | Buenos Aires to London via Madrid. One of worst flights of my life. My seat has the entertainment system not working at all (13 hours flight). During take off my seat (51A) started to recline in sleeping mode. I am not a light person (85 Kg) but this is a serious issue. The quality of the food was terrible. Alcoholic beverage were not available after the first round of food (but you had the possibility to buy a good variety of beverage on board). The flight attendants were polite but not very friendly. I would say that if you are looking just to go from A to B, and there is no other options, is ok. But you have to forget about comfort and good service. Anyway the safety issue on my seat is serious and I would suggest the company to solve it before the aircraft will be grounded after a safety inspection.

I flew with Air Europa on holiday to Cuba and on the way there there was no delay, the meal was very good and the cabin crew were nice so that was a very good experience and it was my first time flying long haul. The way back was different. Our flight to Madrid was delayed three hours but that was due to bad weather. Our evening meal we got was terrible. I slept reasonably well and the breakfast was ok. The cabin crew were quite unfriendly. We arrived in Madrid when our connection was leaving and they very kindly held the flight so we could get on. We returned to London Gatwick with no problem and our baggage was there.

✅ Verified Review | Bogotá to Amsterdam via Madrid. I'm very satisfied with my Air Europa flight. The first aircraft was big, clean and modern. It was an almost 10 hour flight, so comfort is everything. There was a good selection of entertainment. Dinner was good, breakfast was okay. Flight attendants were polite. I got the tickets at half the price of what other companies expected. Unfortunately the flight was a little delayed and I almost missed my second connection in Madrid. Besides that I'm overall satisfied with my first Air Europa experience and would choose to fly them again.