Air China

I flew Air China round trip from New York to Manila via Beijing return. I arrived at the airport 2.5 hours early for my flight to find 15 people standing at the check in counter because the flight had taken off 3 hours early and none of us were informed. No email, nothing! Their response was "sorry it's not our fault but we will not charge you a penalty for missing the flight". Are you kidding me! What kind of service is this? This is the worst experience I have had with an airline. They could not even tell me when my next flight was going to be. I am now stranded in a foreign country with no hotel and no food because they did not even have the decency to offer that much. Horrible service experience!

Bangkok to Los Angeles via Beijing. Air China has a summer schedule and a winter schedule and they sell you the summer flights for the winter, even though they know they will change the schedule November 1st. Because of the change to the winter schedule, my connecting flight to Los Angeles left thee hours before I got to Beijing from Bangkok. I now know this is common. Worst of all, some staff or pilots smoke onboard the flights.

Tokyo to London via Beijing with Air China was the worst flight of my life. Inflight entertainment system was outdated. Staff was rude and other passengers couldn't behave. Flight time had been changed without any notification (we found out by total chance). No explanation, and there was 2 extra hours of transit in Beijing without any word of excuse.

My Air China flight from Shanghai Pudong to Guangzhou Baiyun Airport was cancelled. I have been trying to get a refund from Air China since July 2015. I have submitted at least 6 online refund requests. When I call, I am told that refunds have to be handled online.

Shanghai to Frankfurt with Air China, and never, ever again! Squeezed in a seat that is not designed for someone above 1.8m. The inflight entertainment system was archaic, the food was poor, and just 1/3rd cup if you ask for red wine. The cabin staff was unfriendly and they did not permit listening music from the iPhone.

London to Bangkok via Beijing return with Air China. I would recommend spending a little more money to receive better service. We were 1 minute from the gate closing, due to Air China delays on our connecting flight from Bangkok. Even though this was the airlines fault, there was absolutely no effort to try and even get us on the plane. Plane didn't depart till around 15/20 minutes later than it should have. The Air China staff at Beijing airport were incredibly rude, ignoring my requests, not helpful. To top off an uncomfortable 10 hr flight, on returning home to find out my bag wasn't loaded onto the plane - still waiting for it now ! Pay more for another airline - you get what you pay for with these guys .

Beijing to Paris flying on Air China was my worst air travel experience so far. More than 10 hours late at final destination. Air China doesn't care about customers and their staff at Beijing Airport are so unwilling to help passengers that need help. Never again with Air China.

I didn't like that they changed the type of plane that I had booked, seems to be that this is normal. Anyway I was impressed with the comfort of the seats, the food, the internet and the service.

We highly recommend Air China based on our return London LHR - Manila NAIA flight experiences recently. Air China gives very good value for the air fare paid on our trips. The stewards/stewardesses were very attentive to passengers needs. The only thing that I would like improved is on lapses on announcements made, there were occasions when the Chinese announcements were not translated to English at all and so we were kept wondering what the announcements were all about.

Normally, try to avoid Air China due to previous bad experiences. Had to fly Air China from Hong Kong to Beijing as the conference organisers had booked it. Pleasantly surprised this time. Plane clean, food was OK for economy class, aircraft attendants pleasant but lacking in English. Was lucky to have an exit seat, great leg room as pitch is very tight in economy class with Air China.