Air China

London to Kansai via Beijing with Air China. Cabin crew were not as horrible as some say. Food was quite pleasant, and you could have a drink. Unfortunately you are not able to use your mobile phone even in flight mode. Pillows and blankets are provided on long haul flights. Overall flight was comfortable but our luggage did not arrive at our destination, which overrides however nice the flight was.

The worst experience ever. I travel quite a lot with several companies, but I've never had so terrible experience. My Air China route was suposed to be Barcelona to Bangkok via Beijing. They added a 4 hours stop in Vienna and changed the sehceduled time 5 times! The way to BKK took us 12 hours extra! and the way back 7 hours extra! No apologies, no voucher for food or drink. We asked for a complaint form in Bangkok and in Beijing, but the answere was that they don't such a thing, and that they don't understand why they have to have one - because they don't understand why we want to complain, just because of the extra hours. All said in a very rude way and in a very poor English (if you get a person that speaks English, of course). The planes are old, not confortable at all (unless you are in 1987), the crew was useless (hardly speak english) and give you orders like you were at the army. We got seats at the exit door, where there was a powerful light. We was told that they would gave us an eyemask to let us sleep. We had to ask for it 4 times, and they just threw them to us. Believe me, is like a Ryanair flight, but staff without any knowledge of english.

Dusseldorf to Singapore via Beijing and these Air China flights were on time. Flight attendants were okay and food also okay. Legroom was fine, just the width of the seats are designed for the smaller asian people, which is too small for a big european guy. A good experience and excellent value for money.

A pathetic experience with Air China I will never go again with this airline. I had a flight from Delhi to Seoul Incheon via Beijing on 23 November 2015 - due to heavy snowfall, many flight were cancelled. There was no arrangment in Beijing for travellers. Half of the staff does not know English. It was a very chaotic situation, no luggage management. When I reached Incheon, I could not find my luggage. It came after 3 days. After this experience with Air China, my perception is Indian railways are better than Air China.

Chengdu to Shanghai Hongqiao. The Air China ticket is a bargain with a discount more than 50% so I won't except more. Ground service is not focused on work. Beverages are so-so but breakfast is disgusting. Seats are okay, no personal IFE, but they played a Hollywood movie to the whole economy class cabin instead. Wi-Fi is said to be available but actually is not. Cabin crew said "it works sometimes". Air China still need to do more things to match the level of a flag carrier.

We travelled Air China from Vancouver to Mumbai v a Beijing in January 2016. We had an infant with us and since majority of the airlines now do not like to gate check in the big stroller, I bought a small $150 stroller as we had it is convenient and also we had a 6 hour layover in Beijing before our next flight to Mumbai. Vancouver to Beijing my wife had pre-ordered an Asian-Veg meal. But when the food arrived she was given an option to choose from Chicken or Beef. When my wife said that she ordered Veg-Meal the air hostess made a wierd face and disappeared. When the whole flight was served food my wife was still waiting for her meal. I requested them to give some veg meal as salad as she was hungry. Very reluctantly they gave some rice, boiled mushroom and a bun. After the first serving there was no snack in between the two meals (the last meal was served just 40 min before landing). Everybody was very hungry and asking for meals but crew always made strange faces as they had very hard time to understand English. When we arrived at Beijing our flight landed on the outskirts of terminal 3. When we disembarked the flight we asked for our stroller that was gate checked in Vancouver. As usual none of the members knew english and did not understand us. Somebody said that go to the baggage claim but for that we had go through the immigration first. So after numerous attempts at different counters (international, diplomatic, and free 72 hour visa line) I gave up on the stroller. On the Beijing to Bombay Flight, they refused to give us bassinet seat stating that they do not have any such info of bassinet request and this news was given to us in a very rude tone. Then I lost my cool and showed them the ticket which showed the request while booking the ticket. Ground staff started shouting in Chinese and finally only gave my wife the bassinet seat. Overall very bad experience.

Ho Chi Minh to Frankfurt via Beijing, and the first flight to Beijing was uneventful with no particular highs or lows. Which can be a blessing in the skies! It was my second flight from Beijing to Frankfurt that was the joy of the trip. As I was boarding the plane my seat was reassigned from economy into first class and had the time of my life for the next 12 hours, with every need met. The fully reclined seat was more than comfortable and accompanied with a blanket and high quality headphones. The food was incredible and provided more than I could finish.

A good plane but the worst service onboard and on the ground. I flew Air China from Guangzhou to New York via Beijing, returning from San Francisco. Beijing Airport is the worst place for transfer, messy and disorganised. Very rude staff at the airport including security staff. The Air China business class seating is the worst as there is no privacy. The onboard catering was not good and the presentation is the worst. The staff don't seem to have much knowledge of training. The toilet was clean but no toiletries are provided. No bar or food available for midflight snacks - I asked and was told "no". Air China really need to work on staff training and attitude, and improve the transit in Beijing.

I and my family travelled from Seoul Incheon to Hong Kong via Beijing with Air China on Jan 3rd. The flight was delayed 5 hours on departure, to Beijing. Reaching Beijing late in the evening, the onward flight to Hong Kong was already missed. There was no staff from Air China who could assist us with the status of the next flight, status of our baggage etc, SO we had to struggle with the immigration desk, move from one line to another at the desk, and finally told we could get the rebooking done for the next date early morning flight. Stayed at a shabby hotel arranged by Air China. The bad experience continued the next day as our baggage did not arrive. This despite the confirmation that the international duty manager at the Beijing airport gave to us that they have received all our baggage from Incheon. Worst customer service, lacking consideration. Will never fly again with Air China.

My wife and I flew Air China from London to Melbourne and back via Beijing leaving on 19th Dec, returning 2nd Jan. All I can say is that Air China is the worst airline I have ever flown. The flight attendants are lacking in manners, run you over with trolleys and push you out the way. I understand this airline is cheap and I understand the reasons why! Food is awful, if they don't run out of it (in which case, count your lucky stars!). On 2 occasions the food ran out half way up the plane. No wine, no beer and certainly don't ask for a mid flight snack. You will get a distainful look and be told immediately that 'there is turbulence, sit!'. The toilets had spit all over them and for some reason looked like they had not been cleaned for weeks. The inflight entertainment did not work on 3 of the flights, if you ask why you are dismissed. The only entertainment was watching a man continually spit and make the most disgusting noises into see through plastic cups and leave them on show on his table. Unfortunately my grasp of mandarin/Cantonese is limited and I could not get this man to stop, even while pulling faces at him and pointing at the hideous contents of his cups. The hostess wondered what the fuss was about. 11hrs 40mins later when we got off, I complimented myself on not throttling him in the immigration queue. Cabin staff were asleep most the night flights in a curtained off area at the back of the plane, leaving 1 attendant sitting at the back eating yoghurts, telling everyone 'nothing is left, please sit' Do not fly with Air China if you want to: Eat at some point, watch some entertainment, not catch some disgusting disease from fellow passengers hawking up their insides. Before someone tells me, 'you pay for what you get', I now know. Air China was an experience not to be repeated and unfortunately a disgrace to the air industry.