Air Canada

✅ Trip Verified | My flight from Venice to Toronto was 2 hours late. Fortunately I had a long layover, but many other passengers missed their connection. My flight from Toronto to san Francisco was also 2 hours late. The airport in Toronto was a mess: flights by Air Canada were hours late. The flight from Venice to Toronto is 10 hours, and many screens (including mine) were not working. When I tried to politely ask for information, the flight attendant was extremely rude. The onboard WiFI for messaging - which is usually free in other airlines - cost around 9 USD per hour. Avoid this airline at all costs.

✅ Trip Verified | Have had a totally horrible experience with Air Canada. They cancelled a flight on us due to mechanical issues and did not send notification of rebooking. Rebooked us for the next day but we couldn't get a in touch with anyone from reservations or support to see if there were other options as we had the flexibility to try another airport in the area. No one at the airport could help and they directed us to phones that supposedly went to their reservations support team. The phones said someone would answer quickly, but there were people there who had been on hold for more than an hour. After waiting on hold for over an hour, we gave up and went with the rebooking. Additionally, since the cancellation was due to a mechanical issue, we asked for a hotel voucher. They said they would not give it to us. We had traveled one way to Alaska for a cruise and this was the end of the cruise in Vancouver and we were trying to get home. They viewed this as we were "originating" our trip in Vancouver and therefore would only give us a voucher for a taxi to take us home and bring us back for the flight. Totally ridiculous. Then gave us a card to contact customer relations to get a reimbursed for the hotel and meal. Tried calling the phone number and it is not in service.

Not Verified | If you are thinking of flying Air Canada, you’re a total idiot. This airline is terrible! I had been out internationally. When I woke up the day of traveling, I get a whole email completely changing it all. I arrived in Montreal and instead of going straight to my destination with a 1 hour wait, they made a 16 hour wait. We had to pay for a hotel, which by the way was expensive. And instead of going straight to my destination, they put us in Houston for 1 hour. The service is also terrible. On a a regular plane, the snacks cost money and they are very rude about serving drinks. An international plane is nothing better. The food is terrible and on top of that they lost our baggage! Our baggage didn’t arrive. It was a waste of money and now we don’t even know if we are going to get our bags back.

Not Verified | Absolutely do not recommend Air Canada. Months ago we booked at flight home from Geneva to LA and while the first leg (Geneva to Montreal) went fine, once we landed we were told that our Montreal to LA flight was cancelled and they had booked us on a flight the next day. Unfortunately we had additional flights and events planned from LA so started looking at other options to get us back sooner. There was an overnight Montreal to Calgary and then a Calgary to LA flight (with a 4 hour layover in between) so we took it, but the Montreal flight was delayed by almost 5 hours so we missed our Calgary connection. Next they sent us Calgary to Vancouver with a Vancouver to LA connection - both flights were delayed but we finally made it home 20 hours after our initial arrival time and without the premium economy upgrades we paid for. Unfortunately our luggage is MIA and we can't get a hold of anyone to help - lines are too busy to even accept your call or let you leave a message. We repeatedly asked the Air Canada luggage agent at LAX about our bags and he simply handed a paper with call information and had I not been too tired (40+ hours of travel at that point) I would have noticed and insisted that he needed to give us a file tracing number and never even mentioned it or offered. He absolutely needs to be fired for his complete disinterest and failure to do even the basics of his job. While a number of the ticketing agents we spoke to tried their best to help, we saw a number of reps who were downright rude or like the baggage agent were completely disinterested and incompetent in their job. I now start the process to get refunds, etc.

✅ Trip Verified | We were two passengers on a flight of 4.2 hours but then waited over 1.5 hours until 1:15 AM for our one and only single piece of luggage. There were hundreds of other pieces of luggage left from previous flights presumably by people who gave up in frustration waiting for their luggage.

✅ Trip Verified | Air Canada has serious issues at high levels. (Pun intended!) Starting at LAX they had limited staff who were not trained. All four of our flights during the two week trip were delayed. We spent one and a half hours sitting on the airplane on the runway/tarmac waiting for a parking place to de-plane, which resulted in numerous missed connections by members of our group. There was utter confusion at every AC kiosk. In Toronto, Air Canada had approximately 75% of flights canceled (in good weather). You could literally be looking at the electronic blue flight status screens and see your flight change from "On-time" to "Canceled" while you watched. So many flights were canceled, changed, and re-routed, they even lost pilot's luggage! Three times my daughter's connecting flights were canceled. They finally sent her to a rental car to drive four hours home after an 11.5 hour flight. Their car rental affiliate then charged $700/day to get a car, and she was told it would be months before she gets a refund from AC. Customer Service cannot be reached by phone, only by email. Proper management and organization at the top, along with employee training, would prevent this domino effect their errors are causing. I will never fly Air Canada again, ever! The attached image shows one of ten carousels with baggage.

✅ Trip Verified | Stay away from this airline - if you can. It’s terrible. The check-in crew don’t seem to know what they are doing. My bag was delayed on arrival. Air Canada baggage service couldn’t trace it - even with baggage tags issued by their system. Then I had to deal with their off-shore call centre. I called several times. They will keep you on hold for well over an hour on average (and at times will drop your call after the long wait). The nightmare begins when you go through and speak to their representatives. The reps are low-energy and lackadaisical. They don’t seem to care about their client’s issues. They still have not found my bag. Don’t let this happen to you. Stay away from this airline.

Not Verified | My Greece family vacation started out on June 13 leaving Miami International Airport arriving into Montreal for connection to Athens . I decided to carry 3 of our 4 bags on. The trip went without a flaw. After 12 days in Greece it was time to head back home to Miami. When we board our return flight from Athens to Toronto with a connection to Miami I decided to check all 4 piece of our luggage. Flight boarded on time and was suppose to leave at 1:15-1:30. Wasn’t cleared to take off until 3pm. At that point I realized we were not making our connecting flight to Miami. After arriving in Toronto the disaster began with this airline. We missed our connection as I expected. When asked for assistance on rebooking was told by multiple Air Canada employees to use the “White Phones” located at gate #15. Upon arriving to gate 15 and waiting in line for over an hour I discovered most (50%) of the phone were not in working order. When I finally got my opportunity to use a working white phone I was on hold for over 2 hours. I had enough and hung up. I then proceeded to Gate 4 international re-bookings where I again waited for over two hours with hundreds of other people to be told they are closing the gate at 12 midnight and will reopen at 4 am. I was then handed a card and told to call this number to rebook your flight. They offered no hotel vouchers, no food vouchers, no beverage vouchers. Employees said to find the nearest hotels. We decided to find the best location to sleep for the night. I figured I would give the phone number in the card a try -after 3 hours and 7 minutes of being on hold I had enough. I had to book another flight to Montreal to connect to Miami. Instead of arriving in Miami on June 23 (original return flight) we arrive on June 25. I forgot to mention my luggage was lost. They assured me it was on my flight before I boarded to travel to Montreal. Well my luggage arrived June 30.

✅ Trip Verified | I travel multiple times a week for work. Air Canada is unacceptably awful, from cancelled flights to delays to poor communication and making false excuses and blaming COVID or the government for the issues. Use a different airline if you can.

Not Verified | Absolutely the worst airline I have experienced. The crew was unprofessional and the food was cold and disgusting. On my flight at least 50 passenger’s luggage was missing. My flight was delayed by an hour and my connection ended up being 6 hours late due to air Canada's lack of preparation. I will never fly with this airline again and warn anyone about to book a ticket.