Air Canada

✅ Trip Verified | The price was affordable but the service was lousy. When I arrived at my final destination I realized that they lost my checked-in baggage for which I paid 250 euros! . At the counter they told me that they would solve my problem in 3 days and I have been waiting almost 1 month for information about my luggage, unbelievable. The customer service is really bad, I had to wait up to 1 hour every day I called to be attended! The other thing I wanted to emphasize was the punctuality of this airline. Unfortunately, I had to fly back with this airline and to make matters worse I missed my last flight connection from Brussels to Hamburg because the plane landed 1 hour late in Brussels. The boarding gate was slammed in my face ... I waited 6 hours, after Air Canada rebooked my flight with Lufthansa, which means that I waited around 6 hours more in order to arrive to my final destination. Please avoid traveling with this irresponsible airline.

✅ Trip Verified | I flew with Air Canada from Vancouver to London Heathrow today (17/09/2022) and I have a 10 hour layover so I thought I would post a return review but it doesn’t get any better than my outbound flight. The Crew were pleasant enough upon boarding and they were more present in the Cabin on the return flight but that’s about it. The menu choices were the same and not appealing. A hot meal was provided but the Continental Breakfast did make everyone laugh. A croissant & a Yogurt. A crew member was later shouting at a passenger when starting approach into London as the passenger had put their backpack behind their feet instead of the overhead lockers and they were sat next to an emergency exit. This woman shouted from the other side of the aircraft “Your bag can’t go there”, “it wasn’t there on takeoff was it so it can’t be on landing”, “it’s an emergency exit”. This crew member should’ve approached this individual on a 1-1 basis and speak to them. I had a Cold on this flight so I needed to change my masks frequently. The first time, I went to use the Bathroom to blow my nose and as my mask was soiled, I binned it and walked towards the back of the aircraft with a piece of clothing covering my mouth & nose and a staff member acted as if I had the plague. The second time I had to do the same and change my mask, I stood at the back of the aircraft whilst the crew were talking once again and I was ignored.

✅ Trip Verified | I don’t know what to expect from Air Canada as it was the first time flying to Canada and with Air Canada. I would guess that the crew did not want to be there but this was clear as day. The crew were pleasant enough upon welcoming but no where the standards that I am used to nor that I was expect from a long-haul airline. The Crew were quite rude when they were present in the Cabin. Crew were in the back of the aircraft chatting amongst themselves with the Curtains drawn. This was a day flight that took off a little later than scheduled, after 14:00 which added more to the confusion. Passengers were searching for Crew for Drinks and went to the back of the aircraft where they still stood talking and were asked when there would be another service. They answered “Help yourself and take some Pretzels whilst you’re there”. I was astounded at service or lack of, and expected way better. I would avoid this airline at all costs unless this couldn’t be helped!

✅ Trip Verified | We had been dreading this flight because of all the negative reviews but it took a couple of minutes to check in at business class, get through fast track and into the Maple leaf lounge . Great smooth flight with very attentive FA’s. We had the middle 2 seats and the only thing we didn’t like was the fact the divider didn’t go down so we couldn’t communicate very well. Great film selection and food not up to most first class airlines we’ve flown with but perfectly nice. No complaints and would fly with them again

Not Verified | I've been a long time user of Air Canada flight passes and up until now they have worked well for me and my family. I don't know what has changed with Air Canada but be aware they are not what they use to be. I booked my Wife with her flight pass and selected her seat. At this time the plane was just over half full. Immediately after booking her seat I tried to book my own seat with my flight passes. I got an online response back saying the plane was sold out even though I could plainly see there was over 40 seats left unsold. I called customer service only to be told my flight pass was an M class ticket and there were no M class seats available. The only reason I purchase flight passes in the first place was to be able to book my flights in the busy season knowing I could always get a seat. 80% of the time the regular economy fare is much cheaper than the cost of a single flight pass. Once again Air Canada you have taken the lead as one of the worlds worst airline for service communication and performance. The last couple of years I really thought you were getting your act together in these very tough times. But now it looks like you are falling back to your monopolistic, don't give a damn take it or leave it ways.

✅ Trip Verified | Plane was tired but clean, staff were dreadful. Saw the staff with a meal at the beginning of the night flight and then again at breakfast time before landing. No drinks even water offered through the night. Family with two year old twins behind me, never witnessed any help or a reassuring word offered to them. The staff didn’t really have a pleasant word for anyone. Went to the toilet in the night and it was awful, smelt and the seat was very dirty, needed checking a little more often. Breakfast was a brown paper bag with a croissant and plain yoghurt, the croissant was so cold it really was inedible, so as you might have gathered we won’t be flying air Canada again

✅ Trip Verified | Air Canada disappointed in so many ways. We scheduled our flight with a connection having plenty of time to make it. Leaving late from ATL still left us two hours to wait for the next flight. For some reason Air Canada rescheduled our connecting flight to one four hours later. We saw people from our flight board the connecting flight with no problem. Only on presenting our Boarding Pass did we find out we could not board. No notification from the Air Canada app. Customer Service was zero help. Supervisor tried to prevent me recording him in a Public Area and threatened to not allow me to fly out. Very disappointed in Air Canada.

✅ Trip Verified | After waiting at the gate for one hour as the plane had arrived late and had to be inspected, we finally boarded at 10pm. Once inside the plane, we were informed we had to wait due to an electrical storm. An hour later around 11pm, the plane attempted to move but had a technical issue. The staff attempted to fix it for hours but were unable to. We were informed at 2am that our flight was cancelled and we had to exit the plane and retrieve our luggages. We were also informed that there was no hotel available. As we exited the plane, we waited an extra 30 minutes to be able to reach baggage claim and leave the airport. We received zero compensation: I had to pay for my taxi there and back the next day, accommodation and food. The plane was reschedule for the next day at 5pm (not ideal in my opinion, I asked to change but they refused). The plane was delayed because it arrived late from a prior trip: this is not an issue out of their control. The plane was delayed an extra hour due to a problem out of their control. The day-long delay was their fault: technical issue is their fault. Air Canada does not care about its customers (safety or otherwise - honestly 1 hour to check a plane in between two flights? No.). I asked to be reimbursed for the expenses, they refused. I asked to be compensated for the 1 day delay, they refused. I tried again using Air Cover, they refused. This is a joke of an airline.

✅ Trip Verified | I will never fly Air Canada again. My family and I had a 10 a.m. morning flight scheduled to depart Dublin with a 5.5 hour layover in Toronto in order to make it stress-free back to Florida. For unknown reasons (not weather-related) Air Canada delayed our Dublin flight so it did not leave Dublin until about 1530 (3:30 p.m.). They did not offer any sort of compensation for meals while we were stranded in the airport waiting for information about the flight, they kept pushing back the departure time in small 1-2 hour increments. When we finally arrived in Toronto, we had to run through the airport to another section, then had multiple stops for Immigration and Customs. Air Canada did not offer assistance getting through the airport nor offer any assurance that we would make our flight home. We had no time to get a bite to eat or rest because the 5.5 hour layover I planned did not happen. The only reason we made our flight from Toronto to Orlando, was because Customs searched the plane for 60 minutes looking for drugs, according to the Air Canada Rouge pilot, since the plane just came from Montego Bay. We were the last people to board the plane, breathless of course from running through the airport. I was stressed, my children were stressed and it was a horrible day. I requested compensation for the 5-hour delayed flight from Dublin to Toronto but because it was an "in-transit" flight, I am not eligible for compensation - no matter that I was inconvenienced tremendously. I will not choose Air Canada in the future.

Not Verified | From the moment we entered the check in kiosk the experience was horrible. They do not help with the process, made too much of the hustle with the documents for custom which they shouldn't because they are not custom! Required vaccination certificate even when the flight was to the country where the vaccination status is not required anymore. Boarding was rushed, the staff were screaming at people.