Air Canada rouge

They get an overall rating of 2/10 because I at least got to my destination (Edinburgh - Vancouver return) in the end and the air hostesses were very pleasant and friendly. However positives then stop. Inflight entertainment has to be purchased (unless you have an appropriate mobile device on you) 4.5 hour flight from Toronto-Vancouver requires purchase of food and the was a huge overbooking problem with truly abysmal ground staff help. From Vancouver to Toronto I was put on standby for no apparent reason despite having an international connection in Toronto and checking in hours in advance. The Air Canada help desk was totally inadequate (1 person only for a long queue although she was pleasant - maybe because unfairly inconvenienced people were being exceptionally polite to her despite having massive delays enforced upon them) and the staff at the gate were unacceptably rude. For example a couple with a baby who had checked in 2.5 hours in advance were rudely told that their failure to get a seat was entirely their fault as they should have checked in even sooner. No apology for what struck me as breach of contract by Air Canada. I eventually did get on my planned flight but in a very negative state of mind.

Flew from Toronto to Rome (Connecting through Montreal) on August 15 2014. I decided to spend the extra $$ and book a "Premium Rouge" seat. I am 6'3" and normally try and book the "Preferred Seating" on mainline AC for all my flights just to have the leg/knee room. Flying from YYZ-YUL was mainline AC and I upgraded the day of to Business Class. I think this gave me a false sense of hope for the Rouge portion of the trip. First off the plane (767-300) was disgusting. The plane must have been at least 20-25 years old. It was dirty as can be with seats falling apart in the Premium Rouge cabin. In terms of leg/knee room. It was virtually the same as North American Business Class on mainline AC so more than enough room with decent recline for an over-night flight. Nowhere near the quality of the Pod seats but let's be realistic I paid substantially less for this flight as compared to mainline AC Executive First. Second the staff as described by many others were very friendly young and enthusiastic however that's where the positive reviews end. It took them over 2 hours to serve the first meal/drink service (there were only 5 people in Premium Rouge cabin) and they were very inattentive. The crew gave me the sense that they were not in control of the flight's service whatsoever. Always seemed un-organized and the so called "Dedicated lead Rouge crew" for Premium Rouge were non-existent. I did not speak to the same flight attendant more than once. All-in-all this was the worst flight experience I have ever had and I'm saying this knowing full-well what the reviews on Rouge are. I will avoid Rouge at all costs.

Just had the worst experience on an aircraft and will never fly Air Canada Rouge again. Flew 8 hours to Venice (9 back). Absolutely no leg room (if you're 5'8' or taller). Seats only go back an inch or two (but then again-that's because there is no leg room). No overhead controls for air. Also took 20 minutes for an attendant to answer our call button. Our movies cut out 6 times. Had to restart and judge where we'd left off. Absolutely dreaded our return flight. Never again.

YYZ-MCO. Absolutely terrible leg room! This seems to be a recurring issue based upon the multiple reviews below. Listen up Air Canada your customers are giving you vital feedback but you appear to be doing nothing about it! Won't be flying Rouge again until something is done about this problem. Smarten up as we have other choices.

Do you prefer quality or cheap pricing? (Vancouver - Maui). My parents brother and myself flew to Maui on February 13. Our flight was supposed to leave at 6.20 but we were delayed for 2.5 hours! Once we boarded we then found out that there were mechanical issues so we had to de-board the Boeing 767-300/ER. Another 2 hours later and we were finally off to Maui. The flight wasn't anything to write home about - what you would expect from a "low budget" airline. But what was upsetting is that we did not arrive in Maui until around 4.30-5 in the morning. We had to wait 3 hours until the car rental places opened up. I would not recommend Air Canada Rouge to any Canadians that are planning on going to Hawaii this fall or winter. Take Alaska Airlines or Hawaiian out of either Seattle or Portland. You definitely know what you are getting from those two airlines.

AC 1900 Toronto to Athens. July 31st. Such a disappointment! Terrible seats minimal food no free alcohol on overseas flights no in seat entertainment and the crew looked very very young. We paid far too much for this terrible flight.

After 5 flights on Rouge I will avoid them at all costs and fly any other alternative most likely WJ from now on. All my rouge experiences have been on the lowly 319's and on YYC-LAS-YYC but as so many others have stated leg room is number 1 (I'm 6'2) uncomfortable seats (I can't understand how some reviewers say these are comfortable?) lack of any amenities. Cheerful and enthusiastic but non-effective FA's Very poor gate's at LAS (compared to WJ) etc. I've heard the 767's are marginally better (30" pitch vs 29" doesn't sound like anything wonderful) but at this point I'm not willing to even try if that's an option in the future. AC you've lost another LT customer.

I am a seasoned business traveller. I've flown just about every week for the past three years mostly on Star Alliance partner airlines and very regularly with Air Canada. I flew Air Canada Rouge from Las Vegas to Toronto and was completely and wholly dissatisfied with my experience. I'm a big guy (6'2) but by no means a giant. I could not even come close to fitting my legs straight in my seat. I had to sit with my legs bent for a 4 hour+ flight and am still feeling it in my knees and back two days after the flight. The plane was sweltering hot - I witnessed at least a dozen different passengers complain about how warm it was only to have the flight attendants tell us that the temperature could not be controlled by them (obviously a lie). And despite being a red eye the plane flew with significant cabin lighting on. I've flown many red eye's before and have never seen such a bright cabin. I know Air Canada will respond with some ridiculous template message that there is an option for preferred/first class seating with more leg room but in this case the flight was full and a first class upgrade was going to cost me over $200. I will make it my personal mission to never fly Air Canada Rouge again.

Dublin - Toronto return. After all the bad reviews I've read about Rouge I was quite apprehensive when the holiday started. We were pleasantly surprised that our trip turned out to be one of the best yet. The seats we were given were the middle seats no 15 and my son and I discovered that there was a USB charger. And because I prepared for our trip we were armed with our ipads complete with the apps. We also noticed that our seats had bigger leg room unfortunately the ones behind us had less. Why this is I don't know. Did we pay a bit more so that we were afforded this comfort? We were also assigned no 13 seats on our return flight so we were anticipating a comfortable ride but we were fortunately upgraded to premium Rouge so it was even so much better! Can't explain this either but I'm not complaining! Food was not the best but reasonable the premium rouge was not that much better but was ok. Drinks were constantly offered in our outbound journey no alcohol though. In premium alcohol was free but it was the cheap kind. Nothing different from what other airlines offer. Air hostesses and stewards friendly and helpful the toilets were relatively clean so nothing to complain about really! Check in both ways were easy boarding was ok. The plane was late 1 hr coming back but we had a 6 hr wait for our connection so no worries there! I'll fly Rouge anytime but maybe pay the high(ish) fare?

AC 1920 August 4th YUL-FCO. AC 1921 August 18th FCO-YUL. Probably the worst airline I have ever flown with. What a disappointment! Nothing is up to date old aircraft with no leg room. The application for personal entertainment kept on crashing. Worst food ever. Never again.