Air Canada rouge

AC 1854 13 Aug 2014 LAS-YYZ. Rouge is an intentional cheat by Air Canada management. This masquerade - selling Rouge under the guise of normal AC is criminal. You don't even know it's Rouge at time of booking. No difference in fare from normal AC. Aircraft (A319) is fine. Staff are fine. Issue is seats and legroom even for smaller people. Would be OK for flights less than 2 hours but to use for cross-Canada/US is absolute rubbish. Stand up Air Canada and don't even put the label Air Canada before Rouge. We know the game and it's clear it's all about cheating the customer.

AC 1900 Toronto to Athens. July 31st. Such a disappointment! Terrible seats minimal food no free alcohol on overseas flights no in seat entertainment and the crew looked very very young. We paid far too much for this terrible flight.

After 5 flights on Rouge I will avoid them at all costs and fly any other alternative most likely WJ from now on. All my rouge experiences have been on the lowly 319's and on YYC-LAS-YYC but as so many others have stated leg room is number 1 (I'm 6'2) uncomfortable seats (I can't understand how some reviewers say these are comfortable?) lack of any amenities. Cheerful and enthusiastic but non-effective FA's Very poor gate's at LAS (compared to WJ) etc. I've heard the 767's are marginally better (30" pitch vs 29" doesn't sound like anything wonderful) but at this point I'm not willing to even try if that's an option in the future. AC you've lost another LT customer.

I am a seasoned business traveller. I've flown just about every week for the past three years mostly on Star Alliance partner airlines and very regularly with Air Canada. I flew Air Canada Rouge from Las Vegas to Toronto and was completely and wholly dissatisfied with my experience. I'm a big guy (6'2) but by no means a giant. I could not even come close to fitting my legs straight in my seat. I had to sit with my legs bent for a 4 hour+ flight and am still feeling it in my knees and back two days after the flight. The plane was sweltering hot - I witnessed at least a dozen different passengers complain about how warm it was only to have the flight attendants tell us that the temperature could not be controlled by them (obviously a lie). And despite being a red eye the plane flew with significant cabin lighting on. I've flown many red eye's before and have never seen such a bright cabin. I know Air Canada will respond with some ridiculous template message that there is an option for preferred/first class seating with more leg room but in this case the flight was full and a first class upgrade was going to cost me over $200. I will make it my personal mission to never fly Air Canada Rouge again.

Dublin - Toronto return. After all the bad reviews I've read about Rouge I was quite apprehensive when the holiday started. We were pleasantly surprised that our trip turned out to be one of the best yet. The seats we were given were the middle seats no 15 and my son and I discovered that there was a USB charger. And because I prepared for our trip we were armed with our ipads complete with the apps. We also noticed that our seats had bigger leg room unfortunately the ones behind us had less. Why this is I don't know. Did we pay a bit more so that we were afforded this comfort? We were also assigned no 13 seats on our return flight so we were anticipating a comfortable ride but we were fortunately upgraded to premium Rouge so it was even so much better! Can't explain this either but I'm not complaining! Food was not the best but reasonable the premium rouge was not that much better but was ok. Drinks were constantly offered in our outbound journey no alcohol though. In premium alcohol was free but it was the cheap kind. Nothing different from what other airlines offer. Air hostesses and stewards friendly and helpful the toilets were relatively clean so nothing to complain about really! Check in both ways were easy boarding was ok. The plane was late 1 hr coming back but we had a 6 hr wait for our connection so no worries there! I'll fly Rouge anytime but maybe pay the high(ish) fare?

I was expecting an Air Canada flight with the same service I have been used to over the years only to find out at the last minute I was on a Rouge flight. I paid the same price as an Air Canada flight but ended up with Rouge. Just when I was expecting a Calgary - Vegas nice comfortable flight I ended up with this expensive bait and switch. Now if I paid a third less cost for my flight then it would be no issue.

I flew from Toronto (YYZ) to Venice (VCE) on the 767-300ER. Rouge is simple but still provided a pleasant flight. Leg room not bad at all. Flight attendants were all female and young. Hot meal served but alcohol costs money. No video screens but who cares when you have a good-looking crew to look at.

I knowingly booked on AC Rouge YVR-SFO because that's the only flight which worked with my schedule. Flight was delayed one hour but that's due to SFO runway construction/inbound restrictions. We were kept updated so no complaints there. In all fairness the in-flight service was no better or worse than any mainline AC short-haul service (that is serviceable without wow factor.) Where they really fall down is the lack of legroom. 29" pitch felt rather claustrophobic and I'm not even tall. Be warned if you're anything over 5'5". I did appreciate one of the pilots standing by the door thanking passengers upon disembarking. All in all for an 1 hr 50 flight it really was quite okay and I'd do the same flight with AC Rouge in the future. Any longer I don't think I'll ever go for based on seat discomfort alone. P.S. we were only offered a small cup of juice/pop/water but for such a short flight I really don't give a toss.

Flew Toronto to Punta Cana. I booked using Air Canada vacations on mistaken assumption that this would afford me a better seat due to star alliance status. Of my 1 million miles flown most international this is my first user review and this flight was the worst seat with the worst legroom that I have ever experienced. Plus the wonderful person in front of me reclined throughout all the time airborne. I guess buyer beware and I should have researched the airline before but I do feel scammed by AC and won't be flying them again any time soon.

YYZ-MCO. This is basically a budget airline so with that in mind it wasn't bad. My main criticism was the terrible legroom - I would suggest they fix the seats in the upright position as the European budget carriers do because when someone reclines it really is very uncomfortable.