Aeromexico

✅ Trip Verified | This is and was the worst airline I've ever flown! Our flight is 4 hours late and counting. They gave us noticed for the flight change when we were checking in to the flight and again when supposed to board at the later time. They promised to give us 600 pesos redemption for any food (except alcohol) at the restaurant. As soon as we got there they said that the coupon was only good for only one type of sandwich and a coke. Check-in bags are super overpriced and we are overall extremely dissatisfied with Aeromexico! Just terrible! We will never fly with them again.

✅ Trip Verified | I purchased a business class ticket for Sunday with a return on Friday from Medellin Colombia to San Antonio, Texas, USA. I had the times confused with 12:30 am being at night and I figured out my mistake, luckily it was the afternoon and the flight was delayed but while I was at the airport I was held up and was late for the first flight. Not only was my first flight missed, but Aeromexico also canceled my second flight for no show. I had to rebook my flight for Personal instead of Business (it was a full flight) and that flight on Friday was over 3 hours late. We were supposed to leave at 6:15 pm but ended up leaving at 9:30 pm. I can understand missing my first flight, I got confused between 12:30 am and 12:30 pm and when I realized my mistake I arrived a little too late. I understand this, but then my second flight was canceled and Aeromexico was 3+ hours late on their flight return flight and also very late on their flight out that I missed and thought was Sunday night, not Saturday afternoon. I accept missing the first flight but I would have liked my 2nd flight to be refunded. It was a full flight so there was no money lost on Aeromexico's end and in fact, I paid more for the second flight. I don't feel it's fair that the airline canceled my second flight even though I flew out of Medellin a few hours later and rebooked the same ticket through you the same day. It feels very unfair I get punished so heavily for being late but when Aeromexico is late on both flights there is no issue on their end. I've been a very good customer, I have only been late to a flight one other time in my life. I am totally okay with losing the first flight but feel it is very unfair to lose my 2nd flight, especially since the return flight was full, the outgoing and return flight was very late (3+ hours), I booked the same flight twice, the second booking was more expensive than the first, and the second ticket wasn't business class. Their communication is the absolute worst! I have called numerous times, the chat on their website doesn't work, and I have emailed them 3 times in the past month with zero response. I would really appreciate a refund on my second flight or at least airline credit because again Aeromexico didn't lose any money (in fact it made more since I booked the same flight twice for more expensive) and I arrived home very late last night.

✅ Trip Verified | AM0025 to Amsterdam was supposed to leave at 22:10. What followed over the next three hours as we waited in the aircraft were repeated announcements of imminent departures in 5, max ten minutes, the last time at 23:25. At 00:12, we were informed that our departure would be transferred to a different, shorter, runways which would require us to first reduce some mail tonnage and we should not expect to take off for the next 25 minutes. I think this was the only announcement during the whole flight. At 00:21 at least the stewardesses decided to show themselves offering passengers a glass of water, basically the least they could do. At 1:00, the mail truck arrived to remove the excess mail baggage. Eventually pushback started at 1:15, and flight finally took off at 1:35. After that service was friendly and consistently in Spanish, despite me consistently indicating that I didn't speak Spanish. Luckily I managed to get some sleep, but when I awoke I found that the entertainment system had frozen. I just read my book for the remainder of this awful flight. No more Aeromexico for me ever again.

Not Verified | I had a business flight to the USA from MX in January. They canceled my flight on Monday and rebooked me for Tuesday. I get there on Tuesday, they cancel my flight again. I believe it was due to low staff and people getting COVID. Fine. I guess I just will not go, it was suppose to be for 3 days total anyway. I asked for a refund at the desk, they said I have to call. I call, they said I have to send an email. Five months later, after multiple tickets being sent in, they finally responded about my refund. They said that they cannot offer a refund because it was due to weather conditions, I'm pretty sure it wasn't, according to what the front desk told me. Late response. No refund.

Not Verified | I’d rather walk or swim to my destination than fly with this company again. Hidden fees, a totally incompetent staff, subpar food and inflight service. One attendant didn’t care that I had my allotted 2 carry on bags, another charged me $93 dollars to check one of them even though the weight and size was okay. It’s no wonder they went bankrupt. Just pay the extra and fly a different airline unless you enjoy getting bent over.

✅ Trip Verified | Flight from LAX was delayed so they rebooked us on a flight 8 hours later. Asked and denied our request to be rebooked on a partner airline in order to make connection. All the agents at Lax were delta air. Literally took hours to rebook as they’re unfamiliar with Aeromexico booking policy. At Mexico city, had to to wait another 13 hours for connection. Made us pick up our checked luggage, then refused drop off because departure flight was more than 6 hours away. Food was also terrible. Economy food might have been better. Got a fairly decent deal for this flight. But will never fly them again no matter how good of a deal again. Not surprised this flagship airline is only the third largest in Mexico.

✅ Trip Verified | Start great, get people in the plane, little late but nothing crazy (10min). Shortly after everyone is in it start to be really hot, 45 min later we got told to unboard the plane due to mechanical, no more announcement, everybody know they gonna miss their connection. But AeroMexico tell everyone that everything is fine We will replane the aircraft shortly (but don’t know went) and everything will be taking care of in Mexico City. 1 hour later, We all know we miss our connection basically. Basically land around 4pm… In Mexico City We got information in the plane, for me that was to present myself at gate 62. Run to the gate, there was no one there. Try to find a place to sort my stuff because again knowing that everyone was late, and waiting in Guadalajara, why not make it there. Finally after 3 hour in line, finally talk to a person, Get another flight at 1am. No refund on my upgrade I made on the flight I miss ‘cause no more seats. And a beautiful 350 pesos vouchers for Starbucks. Avoid at all cost please, they are just not professional.

✅ Trip Verified | Torreón to San Jose del Cabo via Mexico City. Why pay Aeromexico prices for budget airline treatment? Unbelievably terrible treatment from Aeromexico. We were flying from Torreón to San Jose del Cabo via Mexico City; arrived in Mexico City to find out that they had over overbooked the next flight by more than 16 people. We were kicked off the flight, stranded in Mexico City with the next available flight not until 7am the next day (aka waking up at 3am). Because they had overbooked ALL the flights for today. Then we wait in customer service lines for over an hour just to get rebooked. I get that overbooking happens but more than a dozen of us paying customers who made reservations FAR in advance should not be treated like cattle. Families with children, elderly people, all stranded. This is criminal behavior. We paid for a flight with convenient arrival and departure times, and instead are receiving a cheap early AM flight. And worst of all, not even a single "we're sorry." We will be avoiding Aeromexico at all costs; if you're gonna be treated like livestock anyway, might as well go with a cheaper airline.

✅ Trip Verified | I had a flight from Cancun to Los Cabo’s with a connection in Mexico City. Mexico City airport is a disaster! We were 30 minutes late leaving Cancun then right before we were to land in Mexico City the plane went in circles for 15 minutes. Upon arrival the cabin crew told us don’t worry we know people have connecting flights and we will take care of you don’t worry! A joke! When I was able to finally get off plane I had two minutes to get to my gate, upon arrival they let some people through that were on my flight but not me. I had a first class ticket and the attendant at desk told me the previous airplane had issued and they had to downsize to a small airplane and 60people don’t have flights. When I saw a lady go through that was on my same flight I asked why is she able to go and he said I’m not sure, they then directed me to the a desk to rebook my ticket which is for a whole next day! No compassion or care they gave me my vouchers and that was it. Question to this airline why do you have connection flights if you know your not going to be able to fulfill the flyers to their connecting flights. I’m waiting for my luggage and I can’t wait to see what type of hotel they set me up in after reading these reviews.

✅ Trip Verified | They delayed our flight and we lost our connecting flight, we had to stay in Mexico City and this is the place Aeromexico sends their “guests”- Wonderful VIP treatment as you can see below. I’ve got only one good thing to say about this hell hole. The staff are lovely and very friendly The hotel resembles more a 2 star prison than a hotel. Extremely frustrating and disappointing is not enough to describe the whole experience. Traveller beware photos attached for reference. At this point I’m just hoping we won’t wake up with bed bug bites. How on earth is this considered a 4 star hotel is beyond me. What a joke! Will let the pics speak for themselves Enjoy! Showcasing the welcoming elevators. Bathtub/ shower combo pealing away and featuring stains from past guests. Another nice feature the tub didn’t drain the water, therefore with two of us in a room I got to enjoy a tepid dirty shower. Stains on the rugs everywhere and beautiful finishing touches. Sanitation protocols in place as we find hairs in the beds and bathroom sink, delightful touches. Next morning they delayed the flight again now leaving Mexico City going to Canada because they had no flight crew. Been waiting for hours with 100’s of people in an overly crowded room because there are 3 delayed flights all with no crew and still no hope in sight of getting home. Had to sit on the floor because there is no room for some many people with delayed flights. Once we had boarded the flight, they said the plane was over capacity so they had to take 6 people off, threatening that otherwise the whole flight would be canceled. Finally after much convincing 6 people got off. It took another hour or so to sort out whatever situation that created, as they had to sort and find the luggage and get it off the plane. Needless to say they have lost our business and will avoid at all costs having to fly with them again