Aeromexico

Not Verified | Highly recommend putting a lock/zip tie on your luggage. I packed my girlfriends brand new shoes in my luggage before we left and our bags weren’t there when we arrived at our resort. The people told us we’d get the luggage in two hours, we got them the next day. Also opened my luggage to missing shoes.

Not Verified | I flew with Aeromexico both ways going to Peru, and both legs of the flight I lost my baggage. The first one I was able to receive after 2 days, but the coming back flight it's already been a week and haven't received it yet. They've located it but keeps pending and not sending it to me.

✅ Trip Verified |   It's important to know that if you book a ticket in economy you can't change your flight date if you need to. With over a month's notice, they would not let me change my flight date. I had to lose the entire ticket - full payment. First thing is they should warn you about this at booking. I understand paying a penalty, but having to pay the entire ticket is unbelievable to me. I'll never fly with them ever and I'll advise others to avoid them also.

✅ Trip Verified | On February 28th, 2022 I purchased three airline tickets from a third party to fly on Aeromexico. One for me, one for my husband and one for my daughter. On April 10, Aero Mexico changed our flights. The change of the flight did not work for my daughter. So I had to cancel her flight and re book by calling Aeromexico. Which they charge me extra for her new flight. They did not let me daughter on the plane with this ticket. They said it was fraud since I was not at the airport with her to show my ID since I purchased it with my credit card. They told her the flight is full and she can not buy a ticket. Twos hours back and forth with them they told her they have a seat for her which she has to pay for. So they cancel her first flight without telling us and the same thing happen for her flight coming back. I will never fly with them again!! If anyone ask me about AeroMexico Ill will definitely tell them not to fly with them! I'm still waiting for my money back!

✅ Trip Verified | Terrible service. Mean and unkind employees. Left me waiting 46 minutes to find a wheelchair. Doesn’t have enough staff to operate wheelchair or check everyone in. Horrible food.

Not Verified | Lines of an hour and a half to be able to check the luggage, more than 35 minutes of waiting to be able to get off the plane and take my connection to my country, delayed flights and consequently loss of connections with themselves. Staff unable to provide support and solutions. They play with people's time because of their lack of competence. The supervisors will try not to compensate you and after receiving 20 people with the same case they redirect you to schedule your new flight. They send you to the furthest hotel (50 min) and are inflexible in giving you an alternative. An incredible lack of empathy, attention and service! It is the worst airline. Filas de una hora y media para poder chequear el equipaje, más de 35 minutos de espera para poder bajar del avión y tomar mi conexión hacia mi país, retrasó de vuelos y en consecuencia pérdida de las conexiones con ellos mismos. Personal incapacitado para brindar soporte y soluciones. Juegan con el tiempo de las personas por su falta de competencia. Los supervisores intentarán no compensarte y luego de recibir a 20 personas con el mismo caso te redireccionan para programar tu nuevo vuelo. Te envían al hotel más lejano (50 min) y son inflexibles en darte una alternativa. Una falta de empatía increíble, de atención y servicio! Es la peor aerolínea

✅ Trip Verified | Aeromexico just kicked us out of the plane right at the plane door, eventually, we are done boarding check and have a ticket on hand. It’s unbelievable! Our flight from Mexico City to Vancouver on July 3, 2022 , flight number Am694, we are a couple. The flight was supposed to take off at 1:30 am July 3 but they delayed until 6 am. It means we already waited here for 4,5 hours - the whole night for the flight. At the boarding time, they just pulled us back and said that they need to check our passports, so we had to wait at the boarding station for 10 mins for their checking. We didn't know what they were doing, then we were released for heading to the plane. When we were about to get into the plane, right in front of the plane door, one of the staff just stopped us and said that he need to check if there were available seats for us. We did our check-in 14 hours ago and we got a ticket here, we got the seat number here and you did the checking, what do u mean u need to check if there were available seats for us. We waited there for another 10 mins and they just shut the plane door, right in front of us, left us there and the plane took off. We were so shocked by what was happening and couldn't believe what they did. The manager came and said that there was an error in our reservation so they could not let us board the plane. They will transfer us to the next flight without any other explanation. And we had to wait here another 3 hours for the next flight. They gave us business class tickers for the next flight but we didn't need them, we had been in the airport for 11 hours already and we will have to be back to work right after the flight. When we backed to the boarding station, they already issued new tickets and already took our check-in luggage out of the plane. We guessed that they took our seats and gave them to ppl who missed their last flight or whatever. We didn't know the real reason. Aeromexico, they just shut the plane door in front of us, left us there, and took off. Wow! We were so shocked and mad at what was happening. The reason they gave us is a reservation error, the machine couldn't read our ticket Q-code. That was not our false and they checked our passport twice, which means if there was something wrong they should have known abt it. They just did it to us for an unacceptable reason and didn’t care about if we accept it or not. Such a terrible experience! This is my first time with AeroMexico and also will be the last time. You never know the feeling until they do it to you! Hopefully, my sharing can let u consider not booking this airline - a terrible service!

Not Verified | I would avoid it at all costs. They are very disorganized, all 4 of our flights were randomly delayed, and we ended up losing a business class seat that we paid for and they never refunded us. No one from customer support is responsive, they lie and ignore your emails and questions.

Not Verified | On May 16, 2022, I purchased 4 airline tickets from Aeromexico for myself and my family. In less than 24 hours, we had to cancel those flights. When we called to cancel, we were assured that a full refund would be issued in 7-10 business days. After that time frame, we called again. We were given confirmation numbers of the cancellation, the refund amount and again assured that a refund would be issued within 2 weeks. We called again after the two weeks and were told that the refund was already issued and my bank must be holding it. I work at the bank and knew this to be false information but I called the bank anyway for due diligence. The bank assured me that no refund was being held and there were no pending deposits. So, I called again! This time we were told that the refund was issued and would hit our bank within 3-4 weeks. Now, we are at 36 days and counting. This is incredibly unprofessional and frustrating. We receive a different response every time we call. The only consistency is that we are told the refund is issued. The total amount is $1458.07. They've given us this number several times. That is a lot of money to be held interest free for over a month.

✅ Trip Verified | I will never fly with Aeromexico again. Hardly speaks English. Customer service is very bad. I was not able to get my luggage even after 72 hours. No tracing no help tracing them and no compensation. Their reps are rude.