Aerolineas Argentinas

First 6 hours into the flight from Argentina to Sydney - no food or drinks offered to passengers. Audio didn't work food was horrible lots of trays given back full. Staff had little or no courtesy bad movies with the TV screen flickering at all times.

Flew Aerolineas/Austral on a domestic flight AEP-IGR and I have nothing to complain about. Check-in was good. Fairly new planes (E190) with IFE even for this short flight of slightly less than 2 hours. Was served a sandwich and something to drink.

Flying on the now retired Boeing 474-400 from Buenos Aires to Madrid. Even though it didn't have an entertainment device (just an old 15" TV on the roof) the seats were really comfortable with good recline. Food wasn't bad and the service was extremely friendly and helpful. Flight delayed 30 mins but arrived on time. Return flight on the same aircraft.

MAD-EZE return plus 6 internal flights. Seats a bit worn but everything else OK. Internal flights a nightmare due to constant delays and cancellations. Due to cancellation they paid for 2 free hotel nights + dinner. When we decided to skip one of our destinations there were no sales people available to make the change. The change was done by check-in staff who were very friendly but clueless. It turned out they forgot to delete the one leg thus the system counted us as no-show and cancelled our tickets for the flight back! Luckily the plane was half empty so they could re-activate the tickets at EZE.

Flight from Bariloche to Buenos Aires delayed 7 hours because of weather. We had a connection from BA to Iguazu that was missed despite airline staff at Bariloche airily dismissing our concerns. Staff did not communicate. The next day we flew to Iguaza with no food or drinks. Staff were hostile uncaring and rude. Planes are old and not very clean.

Miami to EZE. No online check-in or boarding pass. I had one carry on bag and they tried to make me check it. The plane seemed old the food was ok 2 movies on overhead monitors however my headset didn't work. Attendants were friendly hardly ever saw them except for the 2 "meals" no diet coke and no soft drinks available for breakfast. Landed 25 minutes late after a 9 hour flight with the announcement "another on-time arrival". Saying it doesn't make it so. I have to return on them but I'll not use them again.

AEP-FTE in Club Economy. Check-in at AEP was confusing proceeded to departure lounge upstairs. There is no VIP saloon at this airport for Club Economy passengers. Equipment was an old MD88 that was worn. No IFE. Seat pitch was around 35” or so. A lunch box was distributed shortly after take off - a stale sandwich a packaged cake and a pack of nuts. Drink service followed and FA's disappeared. No second round of drinks. Toilet was dirty. For a 3 hour flight I would expect a more substantive meal in the “premium” cabin. My bags were amongst the last to come out despite marked “priority” on the tag.

Booked to fly Sydney to BA 1pm Tuesday it's now Friday and I've made it as far as Auckland. We sat all day at the gate in SYD eventually told flight cancelled due to mechanical problem. After spending 2 nights we left SYD last night only to land in Auckland for 16 hour layover due to crew shortages. No communication other than rumours from hotel staff. Airline had paid for accommodation and meals but very basic. No entertainment onboard other. Due to fly out 10pm tonight. Traveller beware.

GIG through EZE to USH. Initial check-in took 20 mins per person only 2 people working huge lines. Flight delayed more than 4 hours. No updates from the airline board still read on time. Missed connection in Buenos Aires no Business Class line rep tells me she can't help me reschedule my flight. No offer of meal tickets no lounge access they bump me to economy class and refuse to refund the difference - finally part with a voucher for a disgusting fast food place at the airport then the flight to Ushuaia is delayed 2 hours. Everything was a hassle. The lounge at Rio airport is a marathon to get to and a joke once you're there.

6 hours delay from Auckland to Buenos Aires and 5 hours delay from Buenos Aires to Auckland. Food was not good the seats were uncomfortable and the TV system rubbish. Staff were not friendly with little customer service skills.