Aerolineas Argentinas

Was booked on the flight on the 13th of July from EZE-SYD (which does not go via AKL anymore). I checked- in and everything was confirmed with my seat etc. I was at the airport at 6am for the 8.30am flight. After 1 hour in line I was only half way down the queue. A little bit later other passengers bound for SYD were denied access. The following reason was given: the weather pattern on the route to SYD. Therefore they had to get rid of weight to have a lighter aircraft to make it the entire way. Later we learnt that they had given freight/cargo priority and consequently 80 of us were stranded with the next flight due 3 days later which only had 40 free spots. The employees only spoke Spanish which was hard for people who didn't know the language. Lots of ideas were thrown around but evidently the flight left without us. I had checked the flight the days/weeks before I was due to fly it and noticed that the flight always left EZE delayed by 1-2 hours which could be for similar reasons. Maybe they should go back to flying via AKL to be able to accept all the paid passengers. Their compensation was not good either and I (and several others) decided we wanted a full refund.

SYD-AKL-BA return. Very old aircraft untidy and looked quite dirty. No personal entertainment unit. Surly cabin crew with very poor service standards. Hardly saw FA's for the entire flight and no effort was made to prepare the cabin for landing. I also took an internal flight with this airline from BA to Ushuaia. On this flight the service was just as bad and my seat was broken. I will never use this airline again.

We had a scheduled flight from AEP (Buenos Aires) to Resistencia. When we checked in we were told that the flight was on time. Just before boarding time we were told that the flight was cancelled. We were told that all flights were full for 3 days but they would work on something. Long story short we stayed overnight at the airport (with 5 children) and the next day we were flown to Corrientes instead of Resistencia. We received nothing in compensation - no vouchers for food hotel or transportation - and not for lack of persistent trying. We did not even receive transportation cost for travel from Corrientes to Resistencia! We would never recommend this airline.

Buenos Aires to Salta to Iguazu. Bit apprehensive after reading reviews but both flights were fine. Punctual efficient and even a decent snack. Both were on Embraer 190 operated by Austral and the second craft was new - excellent seats and seat-back IFE with personal headsets on a flight of less than 2 hours.

I have flown a number of long distance and internal flights and am pleased with the airline. The international flight has the biggest leg room and is very comfortable. No TV's but not a problem - bring your own entertainment. Food is mediocre but drinks are served regularly. Internal flights are good - they new Embraers are great and the new B737's have suitable legroom. The Virgin sourced planes are tight in terms of legroom. The website is great and service when things go wrong is also friendly and good.

Business Class return Sydney to Sau Paulo. Great price but pretty basic for the class paid. Worst was the return trip my agent had booked the ticket and I hadn't noticed that the flight home via Buenos Aires landed and took off from different airports. I thought they would arrange transfers - wrong. After much complaining they arranged a transfer with another bus company. We were lucky but others (including a mother and small child) got no guidance and had to get taxi's.

Horrible food hot plane (and I feel the cold) seat didn't recline. No personal IFE had to watch a tiny screen at front of plane one movie wasn't in English. Didn't see staff much so couldn't get drinks. All flights delayed at both Auckland BA for 6 hrs each. Given measly meal voucher at BA that bought me nothing much. BA Airport was horrible and staff unhelpful. I had no personal effects for 24hrs once I arrived in Rio. I flew them to save $1000 over LAN Chile whom I will fly with next time and just spend the extra.

MIA-EZE round trip and AEP-UAQ. Service on the long haul was great from reservation process through check- in and inflight. Airbus 340 from and back to Miami had spacious economy class seats and attentive flight attendants. Onboard entertainment on the long haul was rudimentary at best and food was the worst airline food ever. Embraer 190 used on subsidiary Austral between AEP and UAQ was clean: spacious and had in- seat state of the art entertainment and refreshments. Had mobility issues and Aerolineas staff went the extra mile to take care of me. Favourable contrast in ground service with US carrier on arrival back to MIA was notable.

Salta to Mendoza on E190 and was impressed. On time newish and clean plane snack box with drink for short flight and even some seatback IFE was available. FA's were professional at all times but perhaps a little devoid of smiles.

Flew Sydney to BA via Auckland return plus BA to Lima return. Except for BA to Sydney no onboard entertainment and food inedible. Cabin temperature ranged from acceptable to unbearably hot. Service non existent. Flight from BA to Sydney both seats could not be reclined so spent 14 hours sitting upright with seats in front reclined. Managed to change seats in Auckland. Only positives were flights were close to being on time and baggage came with flights.