Aerolineas Argentinas

Took seven domestic flights on Aerolineas Argentinas during December 2013. Of the seven one (Salta to Buenos Aires) was cancelled but postponed as a new flight the second (from Buenos Aires to Trelew on the same date) was cancelled and the passengers left on the airport overnight for 10 hrs. There were no announcements and the new flight never appeared on the board. We were given a chance of free dinner at a pizza place on the airport but no hotels. We foreigners pay more than twice of what locals pay!

Traveling with my children from NY to Córdoba via Buenos Aires. The NYC-EZE flight was delayed more than 8 hours. Luckily they emailed me before I set off to JFK airport. The problem is that they forgot that we had a connecting flight and did not make any provisions at all. Calling the Call Center to try to find out what to expect once in Ezeiza (stranded for 24 hours with two young kids? sent to a hotel? put in a different flight from the domestic airport?) was total waste of time. They don't even bother to pick up the phone. In summary: only fly Aerolineas Argentinas if no other option is available. They are unreliable have no customer service whatsoever and will not hesitate to leave you stranded. And never expect an apology.

I flew from Sydney to Buenos Aires and then to Bogota with Aerolineas Argentinas last week and then returned the same way a few days later. The aircraft appeared very new and I have absolutely no complaints about seats or bathroom or cleanliness. The food was as good as any I have had on Qantas and the staff were as good or nearly so.

I took three flights in November. Buenos Aires (AEP) to Cordoba Cordoba to Mendoza and Mendoza to Buenos Aires (AEP). They were award tickets through Sky Team (Delta) points. I was a little apprehensive after reading the comments here but in my case the flights all left close to on time and the aircraft were nearly new. Seating was comfortable and space was adequate. On each flight there was a beverage service and small snack box.

Sydney-Buenos Aires-Rio: AR1181 and AR2254 on 26 Sep 2013. Rio-Buenos Aires-Sydney: AR2255 and AR1180 on 11 Oct 2013. Really bad. Flight was heavily delayed from Rio to Buenos Aires and I missed my connecting flight to Sydney. Meal awful old plane with no inflight entertainment staff very rude. Avoid at all cost better pay $500 more and go with a trusted company.

Flew Austral economy from Sao Paulo-Buenos Aires-Mendoza-Santiago. All in EMB190 jets. Only the Mendoza to Santiago flight were on time. Service was ok and the seats were quite comfortable with a good pitch.

I've flown this airline 12 times. Something bad has happened every single time. Aerolineas Argentinas has a near-monopoly in many Argentinean markets which is very unfortunate. On my most recent trip the flight schedules were changed an astounding 6 times within 3 months of departure with the final one being a cancellation of my flight and a new departure from a different airport. Once you do have an actual confirmed flight the chances of it leaving on time are close to zero. My personal record was an 8-hr delay causing me to miss my connecting flight back to the US.

Flew Sydney - Buenos Aires and Buenos Aires - Sydney. Pros: Staff helpful. Good value for money. Cons: Seats are old and sometimes broken. Food is average they serve just 2 meals in a long flight so take some with you during the flight. Old airplane and does not have entertainment system. You need to take a tablet with you - they don't allow phones even in airplane mode. Flights delayed.

Rio de Janeiro to Montevideo via Buenos Aires and return via Buenos Aires and Iguazu to Rio. Mixed experience first flight left at 2.40am from Rio to Buenos Aires on an Austral Embraer 190 and due to heavy turbulence there was no inflight service whatsoever on the 3 hour flight no apologies at all from the crew which I found rude. Short hops from BA to Montevideo and back uneventful. The return legs were better. Flights left and arrived on time crews on both Embraer 190 (Austral) and B737 did their job well. Their spoken English is awful if I didn't speak Spanish I wouldn't understand a word of what they announced.

The flight from Sydney to Buenos Aires was awful - the food was disgusting the toilets were not cleaned for hours - hence the smell. No entertainment other than outdated TV hanging from ceiling distorted picture and mainly in another language that could not understand. Seat in front of me was broken and was on a constant lean. The staff or should I say lack of it spent more time talking to one another or reading a magazine than attending to the passengers. The flight home was no better - it might of been cheaper but had I known what they were like I would of gladly paid the extra and flew with Qantas. I would not recommend that you fly with this airline I certainly will not.