Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 773 reviews
7/10
4 star Skytrax Rating
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10/10

"a sincere smile and impeccable manners"

(United Kingdom)

Verified Review | Mykonos to Athens. Very busy check in at Mykonos Airport but handled with a smile and courtesy. On time departure on very clean A320 both inside and out. Cabin crew were immaculate. Elegant, spoke perfect English and service with a sincere smile and impeccable manners. Short flight so only an individually wrapped cookie. Captain gave good announcements and landed early. Aegean Airlines deserve to be awarded 4 star status. They are better than bigger airlines.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJMK to ATH
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



5th August 2016 : Aegean Airlines response

We really appreciate, Mr. Scoffin, your generosity to share your comments, regarding the efficiency, friendliness and courtesy of our ground and in-flight Staff. We sincerely thank you for choosing us and our country for your vacations, while we are looking forward to welcoming you on the flights of our international network too!

10/10

"food and drink selection superb"

(Austria)

Verified Review | Vienna to Heraklion via Athens with Aegean Airlines. The bording procedure was very efficient and the welcome drink - a glass of champange - was served with a genuine smile. The food and drink selection was superb and I was quite astonished that a range of different coffees (from espresso to cappucino) was available even on the (very) shorthaul flight from ATH to HER. Likewise, the quality of the meals and beverages met my expecations fully. It has to be mentioned that the crew was doing an outstandingly good job and also cared for little details which made me feel mostly welcome as a passenger. The planes were punctual and the priority disembarking worked remarkably well on both flights. Overall they provide an excellent product and I am looking forward to fly with Aegean again.
AircraftA321 / A320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVIE to HER via ATH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



19th July 2016 : Aegean Airlines response

Thank you for taking the time to share such a favorable review for your flights with Aegean. Mr. Hartlieb it will be a great pleasure for all of us within Aegean to have the chance offering you our services on board soon !

10/10

"aircrafts new and clean"

(Denmark)

Copenhagen - Athens return with Aegean Airlines. Both flights on time. Aircrafts new and clean. Seats a bit thin but comfortable. Good legroom for the European standards. No IF entertainment. Overhead screens display promotional videos of Greece. On CPH-ATH leg we were served a warm meal which was delicious. 3 rounds of drinks to choose between 2 types of red wine, 2 types of white wine, beer, juice, sodas and lots of coffee and tea. Return flight same good. A very tasty warm breakfast was served including yoghurt with honey. Lots of drinks again but not alcoholic as it was a morning flight. But what really made the difference on those flights was the genuine smile of the crew who really seemed to enjoy their job. I would definitely use this airline again when flying to Greece.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCPH to ATH
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



11th July 2016 : Aegean Airlines response

Mr. Eriksen, thank you for taking the time to share such a warm review on your recent journey to Greece with us. Hoping that your choice to fly with Aegean shall always make a difference, we will be more than happy to see you on board in the future, always, with a genuine smile!

10/10

"crew members were all very professional"

(Greece)

Flew last month from Athens to Geneva on an A320. I had already mobile checked-in via the very good mobile app. Ground service was excellent in Athens airport. Even though the flight was fully booked we departed on time. Cabin crew members were all very professional, very friendly and seemed to enjoy what they do. On a 2.5 hour flight we were served with a hot meal, including pasta, salad, crackers and a tasty lemon pie. Lots of drinks were complimentary (even alcoholic). In the monitors above there was a route map and a promo video for Greece. Even if there is no other IFE, it's OK as it's a short flight. We arrived in Geneva on time. I would recommend Aegean for their excellent service, their kindness and their punctuality. For me is one of the top-notch airlines in Europe and I prefer among other airlines that operate the same route.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteATH to GVA
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



11th July 2016 : Aegean Airlines response

Dear Mr. Chanios, it is a great pleasure to receive your comments upon your last flight to Geneva with us. Your feedback, which is highly aprreciated, motivates all of us to continue offering a unique experience to our passengers across all their travel stages. We look forward to welcoming you on board soon!

10/10

"I was very impressed"

(United Kingdom)

Flew London Heathrow to Naxos via Athens. This was the first time I have flown with Aegean and I was very impressed. Check in at Heathrow was speedy and painless and all the staff were helpful and smiling. The plane was clean and new, food and service excellent and staff really seemed to enjoy their job. The return journey was as good. I will be flying this airline again if they are on my route.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to JNX via ATH
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



8th July 2016 : Aegean Airlines response

We are delighted to know, Ms. Golding, that we could meet your expectations, during your very first travel experience with us! We do hope that this will be the basis of welcoming you on one of our flights in the future! Thank you!

10/10

"friendly and kind crews"

(United Kingdom)

Verified Review | Rhodes to London Gatwick via Heraklion. No line at check in, lovely warm welcome from agent. Both flights boarded efficiently and had friendly and kind crews. Lots of drinks and nice food with genuine feeling of Greek hospitality. Loads of leg room for a tall Brit like me. On time throughout. Highly recommended. So preferable to the shambolic, unprofessional and very uncomfortable flight I had on British Airways in other direction.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRHO to LGW via HER
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



8th July 2016 : Aegean Airlines response

“Efharisto!” That’s how we say “Thank you” in Greece and we are certainly thankful for choosing us for your flights back to your base. Your warm comments are much appreciated and we hope to have the chance of serving you again soon!

10/10

"smooth and easy with no fuss"

(United Kingdom)

Verified Review | First time flying with Aegean with connecting flights at Athens to Lesbos and was unsure what to expect but must say that the moment we had first contact at check in we was greeted by friendly staff who told us that we don't have to worry about bags as next time we see them will be at our final point for picking up. The flight itself was very old school with free drinks and free meal served by warm staff which was a really nice touch and made the flight go smoothly. Connections at Athens airport was smooth and easy with no fuss and second flight to our final destination was just as smooth. Return flights at end of the were the same good service. Flying same route in September with Aegean (already booked) with views of booking again in October.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to MJT via ATH
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



8th July 2016 : Aegean Airlines response

We are very pleased to read your positive feedback, regarding the services provided during your recent flights with us. Your appraisal gives us the courage to keep on working hard, so as to offer you pleasant travel experiences, in the future as well. We look forward to welcoming you on our flight back to Greece, in September!

10/10

"fantastic service on-board"

(Germany)

Verified Review | Flew Munich to Athens via Thessaloniki. Aegean Airlines is an example for all european economy-class carriers. Clean and modern cabins, very professional and friendly crew, fantastic service on-board. There is no IFE, but as the average flight between Germany and Greece is about 2 hours, you don't need one. Aegean promotes in the best way Greek cuisine and hospitality. A fantastic breakfast, with Greek yoghurt with honey, a tiropita (cheese-pie), and a wide choice of complimentary drinks (also alcoholic). Even if I have to pay more than other carriers, Aegean is my top choice.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMUC to ATH via SKG
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



6th July 2016 : Aegean Airlines response

Thank you for sharing your kind words, that are much appreciated. Hoping to have the chance to offer you many more pleasant travel experiences, we shall continue our efforts not only to meet your expectations but to exceed them. Mr. Doukas, you are always welcome on our flights!

10/10

"I would fly with them again"

(Italy)

We booked with Aegean Airlines for Santorini so we would avoid the summer craze. The website is very easy to use, automatically provided in Italian when accesing it from Italy. Checked smoothly and speedy from Rome. Cabin was new and seemed to be clean, seats where standard ones that you would find in the likes of Lufthansa. Warm meal was provided which I found to be very tasty. My boyfriend had his kosher meal served to him as he specified on the website. The highlight of the trip would be the stewardesses that seemed to be happy to be there, I have flown with them another two times and I have to say that they are more attending and serviceable than any other major european airline I have flown. Magazines were waiting for us on the seats which can be keeping company to solo flyers as there is no other in flight entertaiment provided. Drop screens show the route the plane takes and some weather information on the destination, as well as some promotional videos of Greece. Arriving in Athens we borded the second flight quickly and we were on our way to Santorini. Same story there with all the goods from the FCO to ATH flight minus the meal. I would fly with them again in the future as we visit the Greek islands often.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFCO to JTR via ATH
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



16th June 2016 : Aegean Airlines response

Your genuinely warm remarks during your recent flights to Greece with us have been met with great joy! Being able to offer you a beautiful experience at the various stages of your travel journey and receiving such a supportive feedback from your end, does motivate us to always try to live up to your expectations. Thank you!

10/10

"enjoyed the comfort"

(Switzerland)

Verified Review | Athens to Zurich. I had already flown business with Aegean Airlines once and I really enjoyed the comfort and the service. The second time was as good as the first one. Priority boarding worked very well, crew was welcoming and caring. I was impressed by the attention to details - when people were boarding and walking up the stairs of the aircraft, the flight attendant noticed a mother with a baby at the end of the queue and she immediately reacted and gave priority to them. Crew had a genuine smile and was attentive. The captain provided information on the flight and the destination several times. The food was delicious (sea food special meal: asparagus salad with tuna as a starter, sea bream and grilled vegetables as a main dish with a very good selection of drinks and sweets). I had one request concerning my "miles and bonus" account and asked for help through the online contact form. I received a detailed e-mail in addition to a phone call and the issue was solved immediately. Aegean is being consistent for years now with their excellent service as an airline and I hope that they will keep up like this in the future.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteATH to ZRH
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



17th May 2016 : Aegean Airlines response

Thank you for taking the time to write a favorable review upon your travel experience with Aegean! Your comments across all your travel stages are highly appreciated dear S. Grimonas! We really hope we will have the chance to welcome you soon on board and offer you our services!