Emirates

DXB-FCO-DXB with A380-800. Wonderful experience starts at the A380 dedicated hub a modern brand new mall with excellent food and shopping offering. Boarding despite the aircraft size and the number of fellow passengers is fairly fast. Seating is spacious and the seat when laid back moves both the back and the seat giving the feeling of having double the inclination and increasing the comfort. Food was served and it was very tasty probably one my best experience in economy class. The entertainment screen was outstanding endless channels games and not to mention the WIFI available onboard and the fact that mobile was working perfectly while cruising at 39000 feet. Amazing experience for an economy class flight both outbound and inbound.

Flew from Melbourne to Singapore on First with my wife. Two cars came to pick us up from the hotel and after insisting that one is enough for both of us and our baggage I sent of the other car. Check-in was pretty quick and the staff at the counter noticed that it was my wife's birthday so he chatted with us while processing our baggage. Immigration clearance was done swiftly with the fast track card. Spent an hour at the lounge before making our way to the boarding gate. FAs welcomed us warmly and ushered us to our suites. I have planned to surprise my wife with a cake so I arranged for it over the phone with Emirates contact centre way before my travel date. The suite was big as A380's (We flew on a B777-300ER) and the crew were excellent. Pre-take off drink with nuts Arabic coffee with dates cold towels Bvlgari amenity kits Pyjamas and Menu card were distributed while taxing for take-off. They offered an a la carte dinning with wide variety of selections. The food was fantastic. Especially the Arabic mezze (a must try). Restaurant quality food and the service were efficient. Plates were cleared promptly and the next course was served on time. The chief FA came by my seat and requested to meet him at the business class galley so that we plan for the surprise without attracting too much attention from my wife. He showed me the cake and I bought a gift from the on-board DFS. They brought the cake with tiny lights around it and greeted her. They took plenty of Polaroid photos of us. It was a very memorable flight for both of us.

I flew with my husband on our first Emirates flight on EK434 and EK435 Business Class to Brisbane in November we usually fly BA or Singapore Airlines. I have a few comments to make on the trip first of all the food and drink service was appalling. We had to wait for service were omitted on several occasions and by the time the drink came around the meal was finished. I asked for drinks on a number of occasions and didn't get it even using 2 different male/female cabin crew. I had to get up myself and go to the bar for water on several occasions to find the staff chatting quite happily in the rear oblivious to the alert light I had pressed for assistance . But the most disappointing part of the trip was on the short stopover in Dubai business Lounge on the return flight we expected to have a shower and change. The facilities in Dubai were pathetic there were queues and the turnover in cleaning the shower cubicles was painfully slow. We gave up and continued on our journey without refreshing the Business lounge in Dubai leaves much to be desired it is difficult to find food and the way it is designed could definitely be improved. After British Airways and Singapore Airlines and Qantas we would put it bottom of the list.

ZRH-DXB-MRU 8/12/13 Business out. Business is is OK but not "world class". Staff are attentive but not all the time ! Return in economy. Emirates economy must be one of the most uncomfortable experiences of any airline. 10 seats abreast on a 777 no footrest on the DXB-MRU leg on an old aircraft. Emirates must be one of the most overrated airlines on this site.

MAD-DXB-NRT-DXB-MAD. All flights served with 777-200LR and 777-300ER. All flights left on time and arrived on time or early. Seats were comfortable enough as to manage some hours sleep and seat pitch adequate it didn't feel that cramped as stated in previous reviews but I guess because I picked the two seat row at the very end of the cabin. All seats I preselected were honoured which was nice. Outbound I did online check-in which worked fine and used the dedicated online check-in counter at Madrid which permitted me to skip the long queues for economy check-in. On board cabin crew were polite and hard working specially on the NRT-DXB leg. All requests were promptly met and you could ask for any kind of drinks and snacks between meals. Food was nice and tasty and portions adequate with several options to choose from I missed breakfast service on MAD-DXB leg though. IFE is the highlighted point of Emirates selection of movies is huge in so many different languages Big high resolution screens and an easy to navigate system. A great experience overall and looking forward to fly with them again.

We were a group of 4 that flew AKL-MEL in EK 403 (QF 8761) on Dec 25. It was a very pleasant flight with A-380.

The chauffeur arrived at the hotel on time and helped us to load the luggage and drove us to the airport on a Holden Statesman car. The Emirates Check-in counter is the first counter in the row which is quite convenient. Check-in was swift and we were handed a pre-clearance form along with our boarding passes. We cleared past the baggage screening and emigration in a jiffy. We made our way to the Emirates lounge located right above the departure hall. At the boarding gate they have a separate pathway for First and business class passengers. The FAs welcomed us and guided us to our suites. We were given a pre-take off drink cold towel and Arabic coffee while we waited for rest of the flight to be filled up. A FA came to my suite and introduced himself and gave me a Leather bind menu card and told me that it's not an a la carte dining that night as it was just a four hour flight. Right after the take-off the FA came to take the dinner order. I ordered a Mocktail while waiting for my dinner to be served and it was served promptly with warm nuts. Dinner menu and the choices were pleasing and the food was great. We decided to shower the shower attendant notified us once the shower was ready. The shower was huge and had two types of timeless spa products. A series of shower gel shampoo and moisturiser for relaxation and another series of products to feel refreshed. Other amenities such as razors shaving cream moisturiser cologne and hairdryer were available too. When I returned to my seat the FA came with a detox drink and asked if I wanted the bed to be made. I relaxed at the bar's lounge seats while waiting for bed to be made. When I returned the seat was made flat and all set comfy with mattress duvet and a Godiva chocolate placed on my desk. Overall it was a pleasant flight and great service.

Economy class from Dubai to Bangkok on A380. The hype was great and the result disappointing the seats were narrow minimum leg room and back of the seat in front of me reclines into my lap. Furthermore I felt that the seats were as cramped as on a charter flight. I will choose an old 747 or 777 for my future travels. I recommend Emirates but not the A380 for tall passengers.

NCL-DXB DXB-BKK-HKG then return on the same flights. Outbound Newcastle to Dubai on 777-300ER. Very good flight - good food good choice ICE entertainment system. Dubai to Hong Kong via Bangkok on A380. Again very good flight - spacious seats and same ICE system as on previous flight. Food reasonably good on this leg of the journey but not as good as first flight. The choice I wanted was unavailable on BKK to HKG leg but the option I was served was nice enough. Return Hong Kong to Dubai via Bangkok A380. Same comments apply about A380 as before. Another good flight except food on this flight. Food on both HKG - BKK and BKK - DXB legs were poor and a massive contrast to the other 3 flights. I experienced the same on a previous Emirates Hong to Dubai flight so this looks a like a localised Hong Kong supplier issue. Dubai to Newcastle on 777-300ER - same as outbound - very good flight and very good food. Both 777-300ER and A380 used same ICE so same inflight entertainment across all flights - loads to choose from and good variety. Touch screen sometimes a little unresponsive on return flights. Cabin crew were generally good and helpful with queries but slow with food service sometimes. Outbound Newcastle departure was delayed due to late incoming flight but other flights were on time or within reason. Transfer in Dubai was easy and hassle free - around 2.5 to 3 hours each time. Overall except for the couple of things mentioned above very impressed with Emirates.

Travelled from Manchester to Lahore. Seats were fairly comfortable staff was very good food was nice toilets were clean. Inflight entertainment was really good I enjoyed watching the movies. The only thing that I didn't like was the delay of up to 20 minutes!